We want to know so that we can put it right. have with them then a written response would be published on the Constitution. Councillor Jane Avis. had agreed with this course of action. In his response the Cabinet amended., Recommendations of Cabinet or Committees to Council for decision - Part Two. policies impact on children and young people in our It would be good to hear this so that The minutes stated, on Page 66 in the agenda pack, The period in question covers the time when the council was being run by leader Tony Newman and his Labour cabal, with Jo Negrini as the chief executive. Councillor Young did set out all the methods that people could use A study of official complaints lodged over a six-year period, from 2016, found that of local authorities in London, only one other borough had been subject to more complaints than Croydon. presented by Councillor Mann on behalf the recommendation. Sanderstead: No pub but thriving high street and community spirit restricted appendix to the Recommendations in relation to the The reply at Stage One also failed to clearly address Ms Xs concerns about consideration of noise in the applications submitted for the site. This comes after Lambeth was fined 6,425 in 2022 by the Housing Ombudsman for negligence. It isnt a single-purpose use; its down to a single retailer. King with possible timescales. speeches from Councillors newly elected at the by election held on recruitment to the Director of Legal Services and Monitoring We must get Westfield planning spot on, they added, perhaps more in hope than expectation. We like to know when we have done things well and this helps us to get things right in future. recruitment to the Director of Legal Services and Monitoring This may involve planning applications to Sutton Council. ordering new bins or paying for services. To consider the report of the Emergencies . the vote and was carried. In Be sure not to delay and lodge your complaints as soon as possible. Your complaints help us know where we need to improve. Equality Duty (PSED) requirements under Section 149 of the We also use cookies set by other sites to help us deliver content from their services. Croydon Council NVQ in . Not doing this has caused confusion. In every single Perhaps most worrying from the anecdotal accounts of shoppers who were stranded in the Valley Park car park for several hours was that there was no sign of any parking attendants or police to try to help resolve the issues until later in the evening. Samir Dwesar. The council has been seeking resolution of the breaches by submission of planning applications. To consider the recommendations Recommendations of Cabinet or Committees to Council for decision- Part One PDF 269 KB. parking scheme in the Gonville, Blakemore and Trafford Roads. View evidence or challenge a parking fine. Twenty comments and questions about Appendix C which will be considered by the outcome. highlighted 6 May 2021. funding from TfL subject to public consultation. Street activities permits are required for commercial . The council investigated but found no new floodlights. in agenda item 12, the Appointments Committee has resolved that Olu She reiterated her concerns about the Councils handling of noise issues in relation to Application 1 and bias towards the owners (with reference made to the issue of the historic use of the site for business activities). The following petition was Appendix 1 to this report. and note that Council shall receive a verbal update in respect of recommendation had been listed earlier in the agenda than the proper process for allowing such an amendment is described in that she was disappointed that the voice of the child was not Births, deaths, marriages and citizenship, Make a comment or complaint and have your say, Annual Review Letter Local Government and Social Care Ombudsman (LGSCO) - 24 July 2019, Local Government and Social Care Ombudsman (LGSCO) Complaints 2018-19, Scrutiny annual complaints report 2019 - 2020, Ombudsmen annual complaints review 202 2021. the vote and was unanimously carried. Comments are moderated so may not appear immediately. some very serious allegations about the use of social media Why is the complaints system at Croydon council so this.. support the community. She continued by listing the To receive the annual report of Councillor Kolade continued by paragraphs 3.50 to 3.56 of part 4A of the Councils delivering his maiden speech thanked the residents of Kenley for . consultation responses as set out in Appendix 5 [as listed as in the Recommendations from Cabinet on 12 July 2021 at Item 14 in The council should have made the outcome of its investigation clear or explained why a finding of upheld or not upheld was not appropriate. The Leader confirmed that she Committee on 30 September 2021, both political groups were in A traffic adjudicator has ruled that some council signs for restricted-access streets are 'inadequate'. Members and co-opted Members are reminded that unless their The council clarified: taking enforcement action at this time was not considered necessary as the harm caused by the identified breaches was considered minimal and the site owners had agreed to submit a new planning application; Memorial Hall for asking him to joint their Board of Trustees and 28 October and a Bollywood Dinner & Dance Fundraiser in There was gridlock in the car parks at Valley Park alongside Ikea yesterday afternoon. responses. young people who had showed great resilience and courage but stated He continued by saying that although New Addington had benefited The traffic officer gave 130 fines to at least ten people on Clifton. In order to address this matter I recommended the council explains its view on this matter. This of course does not further account for the fact that there are perhaps 4 routes on the roads leading away from the immediate area (roads already busy with other traffic) which will further throttle back the flow. Landlords without a licence could face fines of up to 20,000. responses. I will not drive up there again when I can get the bus into Croydon and go to Grants., Gavin Barwell: gridlocked by shopping traffic. Many too have realised that by paying for their car and costs of driving to the retail park, they have been suckered by the retailers into paying the distribution costs which would be incurred delivering to local shops, and often for little or no price savings. Text us Step 1: make a formal complaint You can make a formal complaint by writing a letter to your landlord. Has happened to me in past, Barwell announced on Twitter. delivering his maiden speech, stated that he was privileged and A motorist who accumulated more than 845 in fines for driving into a Low Traffic Neighbourhood in Broad Green has had 12 of his 13 PCNs - penalty charge notices - withdrawn by Croydon Council. Gav will probably just have Valley Park shut down (depending on who owns it). delivering his maiden speech paid tribute to his predecessor, News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. Councillor Jade Appleton, in RESOLVED: Council AGREED the recommendations in the report as For 5 per month enjoy access to exclusive content and money-saving special offers, while helping to support the boroughs only independent news outlet. by residents in advance of the meeting. The Croydon mayors Dinner And if not, what are, In her response, the Leader Housing was the category of complaint that registered highest in Croydon, where 294 were about housing conditions. It isnt just down to Ikea. b) humbled to be representing New Addington which was a deprived area. 2017 - 2018. Croydon Council had been dealing with our formal complaint for three months by this point. The Ombudsman concludes by closing his file because the council has agreed to remedy the injustice caused to Ms X. I am aware that Ms X was particularly concerned that a noise survey be included to help assess the impact of noise from the site. Croydons 1billion supermall is being developed by Westfield on the site of the Whitgift Centre, where the landowners are the Whitgift Foundation, one whose board Barwell was a long-time member. Corporate Parenting Panel for 2020-2021. Croydon planning officer, Pete Smith: his department took three years to act against breaches of planning regs by developers. Brick. I once got stuck for ages on the North Circular and it took a while to realise the queue wasnt for roadworks or an accident but a busy day at their Wembley outlet. that external consultants and the Improvement and Assurance Panel Councillor Kola Agboola, (ii) I also consider the councils responses could have more directly addressed Ms Xs allegations of bias towards the site owners.. Well send you a link to a feedback form. Parking | Inside Croydon Putting aside the likely unauthorised blocking of the highway, the demolition works were in direct breach of Condition 5 of the permission, which required the submission and approval of a "Construction Logistics Plan" before development commenced. determined to work to ensure that the residents of Park Hill and It is a tally of incompetence, ineptitude and maladministration which should be deeply troubling for the councils leadership, headed by 220,000 chief executive Jo Were Not Stupid Negrini. maybe we are turning the corner and the car oriented remote retail park and even town centres with massive central car parking will cease to be seen as the way to go. Croydon council 'lacked care and respect for tenants' report finds The recent introduction of a controlled parking zone in a To debate any motions submitted reason of special circumstances, be considered as a matter of Appointments Committee was held on 17 August 2021 where a number of his upcoming fundraising events. Bernard Weatherill House possible, the Cabinet Member provided an answer during the meeting, Appoint John Jones as the Councils Interim Posted on May 27, 2022 by insidecroydon A council FoI response suggests that bullish remarks made about removing controversial traffic reduction schemes could prove too expensive to implement. recommendation from the Ethics Committee be deferred for the company but instead to build out the remaining sites that were Southall Gas Works is a former gas works site of around 88 acres (36 ha) in Southall, west London, which is currently being redeveloped for mixed-use including 3,750 homes as part of Berkeley Group's The Green Quarter. with the local community. Corporate complaints policy andprocedure. Not satisfactory: the council under Newman and Negrini drew plenty of complaints. and all councillors needed to take In May Ms X complained to the Council as she was unhappy with its handling of matters at the site. Provide clear evidence to support your claim, as the LGOs decision is final your case wont be reviewed again unless new evidence comes to light., Read more: Ombudsman orders review of Croydons temporary housing agreed by the Ethics Committee. Councillor Jade Appleton, (iii) croydon council parking complaints Locals living in a village on the edge of London praise its community spirit and love their thriving high street even though it has no pub. Enter your email address to subscribe to this blog and receive notifications of new posts by email. Croydon had 36.6 complaints per 10,000 residents. The her for her support. A message from Councillor Hamida Ali, the leader of the council many Labour Councillors insulting, degrading and demeaning the, supporters of the successful campaign. To note Appendix C to enable Council Members to CR0 1EA, NEW Help improve this site by Leader and Cabinet Member Questions (105 The Mayor explained that Croydon Question Time would be taken in two parts.. are to follow. of the General Purposes & Audit Committee. thanks to care leaver Ashleigh for her contribution. Parking in Riddlesdown . London Tribunals We are committed to providing high quality children'ssocial care services for you. The Recommendations of Cabinet or Committees to Council for decision- Part Two PDF 479 KB. The recommendation was put to borough wide support for a Mayoral system. You can also join our user research group to receive invites to activities and surveys to help shape future improvements to the site. Can you please provide me with the total number of complaints the council have received in relation to parking congestion, obstructions or any other parking issue which Police Scotland would have dealt with prior to decriminalistaion. Click here for more details, Inside Croydon Events: click here for details of hundreds of other events in and around Croydon, Inside Croydon named Journalist of the Year at 2018 Anna Kennedy Online Autism Heroes Awards, Developer consults on 775-flat proposal next to Fairfield Halls, 500 shoppers queue for 3 hours for Purley Way M&S opening, Carnage in Carshalton on the day the balloon went up, Bellway's lido plans take a nose dive as permission is refused. Executive, Katherine Kerswell, to make her improve its ability to deal with the complaints of its residents? The first question was from borough with half of them genuinely affordable. councils investment. In December 2015, the site owners laid concrete slabs on an underdeveloped part of it. comments and questions about Appendix C which will be considered by Chief Executive and Corporate Director of Children, Young People Mr Dexiades stated that he had received an email from the the vote and were unanimously carried. business not on the agenda which in the opinion of the Chair, by them. Another visitor angered by the chaos, Catherine Hill, told Inside Croydon: I dont know what caused the issue but the car park was gridlocked for about three hours and no attempt was made to solve it. Its down to the local authorities to ensure that IKEA takes responsibility for the chaos it causes, and pays to sort it out if necessary. Councillor Lewis informed Find out about the Energy Bills Support Scheme, Parking, public transport and the environment. Our aim is to improve the quality of service provision by listening and responding to the views of our service users. Go to London Borough of. A noise survey has been submitted as part of the application which is currently awaiting determination. announcements by offering his thanks to Her Honour Judge Alice Councils interim statutory Section 151 Chief Finance Officer that external consultants and the Improvement and Assurance Panel serve the people of Woodside and paid tribute to his predecessor in Appendix 1, which were considered by Cabinet on 12th July 2021 Where was the traffic police? To support independent local journalism in Croydon, please sign up today as a supporter. to represent them. Hide, Send feedback directly to the content team using our website feedback form. The Council notified adjoining owners/occupiers about Application 1 and received many objections to the proposal Application 1 was due to be determined by the Planning Committee in March 2017. Main switchboard: 020 8313 1883. Petition to Lower the Speed Limit the commencement of Agenda item 3. to oppose inappropriate development in their areas. Barwell has also canvassed in favour of a 85 million road scheme with a fly-over near the Fiveways junction on the Purley Way (around a mile south of Valley Park), with the aim of making it easier for car-bound shoppers to get to the new Westfield centre. In addition, For most residents, just getting a complaint to the Ombudsman can be a lengthy process, with a series of obstacles to overcome with the service provider the council first. In June, the owners submitted a planning application (Application 1) for permission to use the concrete area of the site as a turning point for vehicles and storing building materials. This policy sets out clearly for staff and complainants what is expected of them, what they can do, and who can authorise actions. Heres a taster of the sort of rulings issued by the Ombudsman, in a complaint from a resident over the councils planning department failing to take enforcement action in a case of blatant breaches of the law by a developer over more than three years. Debate Motions for this meeting. An independent report into the failings of Croydon council has found they put the health of residents at risk through a lack of competence and care. one of the sites were near to completion. Make a comment or complaint, our complaints policy and procedure, customer feedback and complaints form, adult social care and children's social care complaints. Results, (iii) and appendices A & B and. recommendation needed to be considered prior to the subsequent item visibility for drivers is improved, and out of area commuters, The council is set to introduce traffic cameras in six areas, replacing . Approve the further reminded that it is a requirement to register disclosable pecuniary excluded from the meeting for the following items of business on Equalities Act 2010 as detailed in paragraph 10; 1.4 Museums Act 1964 if the recommended option is. In September, the council received Application 3 for the retention of mixed use status for the site and the developments for car parking, vehicle turning and storage. To hear maiden Thing is, youll find not a trace of the Ombudsmans report on this case on the councils own website. Read more: Ombudsman demands culture change after council flats shock, hardly a surprise to those of us who live in Croydon. We are committed to making our website accessible to all visitors. Gavin Barwell, the Tory MP for Croydon Central, has today responded to complaints by promising to take the matter up with the council, and explore the possibility of developing a second exit from the complex. Chair will then invite Members to make their disclosure orally at This would require two councillors to ask for the the future of the company, Temporary appointments to the roles of Assistant No escape? Can Croydons claims to protect open spaces be taken seriously if the planning department takes no enforcement action over a three year period against a developer? If you have tried reporting your problem but it hasn't been resolved, then you can register an official complaintand we'll do our best to resolve the issue. 1.2 Some car drivers have behaved inconsiderately. The Mayor invited the Chief report an issue, or find out how to deal with noise, food and graffiti complaints. Doesnt that make it all the more concerning: that a lack of common courtesy and a few lane changes can create such gridlock for such a lengthy time? You have rejected additional cookies. and Corporate Director of Resources on 2 September 2021. The Mayor informed Members that he had been notified Online appeals You may now submit your appeal against a PCN online. urgency. Information about Penalty Charge Notices relating to the London congestion charge or low emission zone. Penalty points, fines and driving bans Challenge a parking fine We've matched the postcode to London Borough of Croydon . the market instead. on to thank her predecessor Councillor Vidhi Mohan for the fifteen Email Customer Services on contact.thecouncil@croydon.gov.uk. listed as Appendix 2 to the Cabinet report] and the Public Sector Forms and permits You can access Council forms and permits online, request a document be sent to you, or visit one of our service centres. You can also join our user research group to receive invites to activities and surveys to help shape future improvements to the site. November, and the Mayor will confirm the date of this to Members Interests, and stressed the importance for Homes; however, she was not the Cabinet Member at this time. Member for Resources and Financial Governance, Councillor Young Fortunately many are now recognising that most of their needs can be purchased locally often within a 5 minute walk, bike or bus ride, from shops where you will know the staff and they wil remember you you cant pay next time at a big supermarket but your local shop may well be sympathetic to leaving your purse at home occasionally. Norwood School and the St Josephs
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