port macquarie council complaints

Court and Crime | Port Macquarie News | Port Macquarie, NSW stream We care about the protection of your data. the best way to lodge a complaint or a request for service (which is via our website). asbestos, chemicals in water). If you are unhappy with the way you've been treated by a NSW Government agency or community service provider, you can make a complaint. Index; Crime Index: 36.13: Safety Index: 63.87: Crime rates in Port Macquarie, Australia. Bail granted to Mid North Coast man charged with selling drugs on dark web, Lehrmann defamation cases survive serious challenge, Two arrested during investigation into Gordon Street hit-and-run crash, Be very wary of politicians sounding the youth crime alarm, Police appeal for information following alleged hit-and-run, pursuit, $30m meth stuffed into duffel bags seized in NSW, 'Media frenzy': Why judge kept Lehrmann application secret, 'Beset by tension': Inquiry hears #MeToo movement likely affected Lehrmann case, Elderly pedestrian critical, police searching for Hilux that 'sped off', Terms and Conditions - Digital Subscription, Terms and Conditions - Newspaper Subscription. And you have a right to complain to the Ombudsman if that doesn't happen. 17 Burrawan Street Port Macquarie NSW 2444. These policies are available to download in the document library to the right (or below if viewing this page on a mobile device). IT was a $64,000 question that amounted to nothing. We recognise, promote and protect the rights of individuals or organisations to make a complaint, and will respond to complaints in a timely and confidential manner. HWK719VUzf!>!vJ-f{,C?V=U&eq;%'^NTFM23wFd:'YauL'wo7)q&MYwUmDmI'U.~>{rS5!ll&8/>#u1HVQ;eV%"4+k,ZmIa7yc/1;ccsA~W7"$stdbsg{q"(1N9*!? Find out what to do and what information you'll need to provide. If you have a story to share, email tracey.fairhurst@austcommunitymedia.com.au. Port Macquarie-Hastings Council had four complaints and spent investigating $2650; after investigation, none of the complaints were found to have been a breach. We are publicly exhibiting the Customer Experience Policy, Customer Complaint Policy and Draft Unreasonable Customer Conduct Policy so that any member of the public can provide feedback on any or all of the policies between Friday, 23 October 2020 to Friday, 20 November 2020. Your stories matter to us and so does local journalism. 13 0 obj "He wouldn't tell me what the complaints were or who made them. The Federal Circuit and Family Court of Australia acknowledges the traditional owners and custodians of country throughout Australia and acknowledges their continuing connection to land, sea and community. Some content on this page may not display correctly. "Whilst council correctly reported zero complaints made about councillors and the general manager during the reporting period 2019-2020; there was an administrative error regarding the financial data accompanying the report, which should have read zero.". Please share your thoughts with us on the draft Policies: Your feedback should be received no later than Friday 20 November 2020. Complaints can: You have a right to good services and fair treatment. Home - Port Macquarie Hastings Council - Logo, Connecting to water (Section 305/307 compliance), Works & activities within a public road reserve, Aboriginal and Torres Strait Islander Community, Graffiti Management Mural Project - Stage 1 & 2, Building, construction & development forms. Byabarra farmer Steven Gates has lodged a complaint with the Independent Commission Against Corruption against Council over its level of services. Your digital subscription includes access to content from all our websites in your region. E: council@pmhc.nsw.gov.au endobj Our journalists work hard to provide local, up-to-date news to the community. asbestos, chemicals in water) Confidentiality is important, but seriously I'm not told who lodged the complaint? Sign up for our newsletter to stay up to date. <> Add data for Port Macquarie. The cost in dealing with the complaints rose by 66 per cent in the same period from $958,463 to $1,593,416. The draft Customer Complaints policy will be on exhibition from Wednesday 23 March - Friday 22 April and is available to view in the document library to the right (or below if viewing this page on a mobile device). [__yp.>c:VNgq38|jg{:^/daG37?KqN\'OwWyO Figures released by the Office of Local Government (OLG) revealed that no complaints had been lodged against Bellingen Council but $64,019 had been spent dealing with Code of Conduct investigations. endstream >> PDF Revised Customer Complaints Policy Access unlimited content, the digital versions of our print editions - Today's Paper, as well as the Newcastle Herald app. Contact us for any help on browser support. Ph: 6581 8111, 17 Burrawan Street Ask a question, lodge a service request, report a local issue or provide feedback through an online form. And it has raised the ire of some councillors who question the validity of the process and the intent of the complainants. Email Send us an email and we'll get back to you as soon as possible. "What I think is shocking and disgraceful is the process. One of them was justified to the extent it has been referred to someone else, one was knocked out at the beginning and 12 more have been investigated and found there was nothing to them," Cr Intemann said. Nambucca Valley Council had one Code of Conduct complaint and spent $120 investigating, however, the complaint was found to not be in breach of the Code. Please enable JavaScript in your browser's settings and refresh the page. Find us at one of our customer service centres. )N}R%$LtE^z4;{zUn(qmkR\1ZAEDy4.*5 endobj We acknowledge the Birpai people, the traditional owners of the land in which we work and live, and pay our respects to Elders past, present and emerging. "If you look objectively at the process they (ratepayers) would be shocked at what went on," Cr Levido said. "Three months ago, I got a phone call from a gentleman telling me he was in investigator appointed by council to investigate complaints for breaching the code of conduct. x[hgvmP,i " rX6,+&w\:"wS_6z9b@hyO]K7=EHzshy4]Xii]LBXL#wb-uWr[g#tx,kj,-a]L:j:2eVdO4M QBdL/Ws5l/q68>T"B#WVA -\f1q@#N9K?r9`U@GI,q$X0cD%#=Y#A' MidCoast Council had two complaints and spent $0 investigating; ultimately, none of the complaints breached the Code. Details of all registered JP's in our region can be accessed via the NSW Communities & Justice website. "If the Department of Local Government tells us we can't reveal de-identified information, then we should throw our hands in the air.". Ask a question, lodge a service request, report a local issue or provide feedback through an online form. 7 0 obj Cr Intemann and Cr Geoff Hawkins requested the general manager make a representation to the Department of Local Government to consider strengthening how the code can be formally enforced, as well as how to provide more detail about the complaint so councils can analyse issues raised and put in place corrective measures if necessary. Council's around NSW have seen a significant spike in the number of complaints and the cost to deal with them in the past two years. Complaints can: increase the chance of getting a better outcome help others in similar situations endobj Learn more. %PDF-1.7 <>/PageUIDList<0 211>>/PageWidthList<0 595.276>>>>>>/Resources<>/Font<>/ProcSet[/PDF/Text]/Properties<>>>/Rotate 0/TrimBox[0 0 595.276 841.89]/Type/Page>> /ID [<90B104942E7EBB43B39C2C74C74D0277><36332D45332D39352D42312D43412D43>] This is a robbery of $51,000 of community money by complaints that should never occur in a council, but they have," Cr Pinson said. Your digital subscription includes access to content from all our websites in your region. We're here to help! I corrected it and advised of what I had actually said. For the latest COVID-19 news, updates and advice from the Australian Government, visit Australia.gov.au, Street Address: Port Macquarie Local Court, 22-26 Murray Street, Port Macquarie, Phone: 1300 352 000 (National Enquiry Centre). 10 0 obj To make sure you're up to date with all the news, SIGN UP HERE. "If we can't have a de-identified analysis of those complaints we will never understand if those complaints are simply vexatious. If your issue is an EMERGENCY, call us directly on (02) 6581 8111 for issues such as: burst water mains sewerage leak tree fallen over the road hazardous pollution issues (e.g. This helps us to collect all relevant information in the first instance so that we minimise the time to achieve an outcome or let you know of our decision. In some cases we need more information and request you contact us directly in these instances. Make a call, email us, find the right form or visit the right webpage by clicking the buttons below. Hd5(8p6asnh3;6rc^UgX IbYY"b hm$#%&Fbkao21v2q>V"[5feGG>:0E&i9Q[ao 4)-)GAx^adehd@ ge%){MS?,8gdu`A=~8skq%fG8qp0G^4z/K=A|64QJGAuXhz4qb6.=GLp~{b'auM]4[uX="^f&*p$ZEW7i |R?D M4zC>{kh'n8xWRqG@j Otu0\AadS4F6pdb{aGFt p\, Kc5m'n4V Type the characters you see in the image below, Connecting to water (Section 305/307 compliance), Works & activities within a public road reserve, Aboriginal and Torres Strait Islander Community, Graffiti Management Mural Project - Stage 1 & 2, Building, construction & development forms. In 2016 and 2017, there were no code of conduct complaints for Port Macquarie-Hastings Council. You have a right to complain about the services you get. We support people with disability, Aboriginal peoples and have information in easy English and other languages. Please enable JavaScript in your browser's settings and refresh the page. "If we don't know, or can't analyse the inside of these complaints, we will never understand whether what is said is true.". "There is no doubt that some people use code of conducts as a way to score cheap political points at a significant cost to the council and their community. Ruby Pascoe. Crime in Port Macquarie. Safety in Port Macquarie - Numbeo ax3r:=I1T!-ZkJT.gY3t]heS$R6?tXa]_;;_;?4X`j?4X?+\/H_ky|UYlY~vPt>_Z 3A%{{R0 We can help people who have been unfairly treated by community services that are run or funded by the government. We extend our respect to all Aboriginal and Torres Strait Islander people who choose to call Port Macquarie Hastings home. You can report most issues online. Port Macquarie and Surrounds Community Notice Board. - Facebook Copyright Federal Circuit and Family Court of Australia 2022, Divorce, separation, children, finances and property and other family law matters, The Court can review some decisions made under the Migration Act 1958, Fair work, bankruptcy, admiralty, consumer law, administrative law, human rights, intellectual property, and other matters. Find information on our council, and their contact details. We extend our respect to all Aboriginal and Torres Strait Islander people who choose to call Port Macquarie Hastings home. 49 High Street Wauchope NSW 2446. Post your response to Customer Experience Feedback, Port Macquarie-Hastings Council. Reach our customer service team during business hours, Monday to Friday on (02) 6581 8111. We have reviewed our Customer Complaints Policy to make sure we are clearly communicating: This helps us to collect all relevant information in the first instance so that we minimise the time to achieve an outcome or let you know of our decision. Part 2: Staff strategies for responding to unreasonable conduct, Part 3: Communication and unreasonable conduct, Part 4: Management responsibilities and supporting staff, Part 5: Restricting and controlling access, Effective complaint management systems workshop, Managing unreasonable conduct by a complainant workshop, Public interest disclosures management training, Supporting young people to make complaints and advocate for systems change workshop, Child Death Review Team / Reviewable Deaths, Submissions to Parliamentary Committees and other bodies, Public Interest Disclosures Annual Reports / PID Steering Committee, Annual reports relating to former functions, Monitor operation of the Mandatory Disease Testing Act, Oversee public interest disclosures (whistleblowing), Email or post this page in social media sites, increase the chance of getting a better outcome, let agencies and service providers know there are problems, and help them improve their services, provide you with an explanation for why something has happened. Depending on the complaint, the . Search their online public register. <>>> If you look objectively at the process they (ratepayers) would be shocked at what went on. What are the key differences between the old and new draft policies? We pay our respects to the people, the cultures and the elders, past, present and emerging. Mr Swift McNair said no he could not do that because of the confidentiality clause and Cr Levido would only be informed if a breach had occurred. ,QZ0f`[mlKV 3P`Pff` A According to the data, Kempsey Shire Council had five Code of Conduct complaints and spent $1107 investigating, but none of the complaints were found to breach the Code. This is subject to a Judge or Registrars usual discretion to determine that in particular cases, only certain people should be present during the hearing, or that certain people are not to be present during the hearing. Your digital subscription includes access to content from all our websites in your region. Cr Levido asked general manager Craig Swift-McNair directly if he could confirm how many complaints were made against him, the results of any investigations against him as a councillor and whether there had been any breach of his duties identified. Were keen to hear what you think about the following draft policies: Were working on a broader customer experience strategy and your thoughts and opinions about how we can do better will guide our approach. Cr Justin Levido, who drew the spotlight on himself at the December council meeting, said the code of conduct procedure is "an absolute disgrace". Customer requests are the main reason that customers contact us. Make a call, email us, find the right form or visit the right webpage by clicking the buttons below. stream Complaints investigations come at a cost to ratepayers PO Box 84, Port Macquarie NSW 2444. Access unlimited content, the digital versions of our print editions - Today's Paper, as well as the Newcastle Herald app. She asked Mr Swift McNair if he believed that as a result of the investigations into these complaints "things have got better". 12 0 obj Home - Port Macquarie Hastings Council - Logo. Our Minister for Local Government should have a look at the complaints, not just in our council and what is going on, but in other councils as well.". Two arrested during investigation into Gordon Street hit-and-run crash. Find out what complaints we can help with. Policies Port Macquarie Hastings Council I gathered there were five complaints and some were about the fact that I spoke in a 'lecturing manner' as I passed criticism on our state and federal members, and that I spoke disrespectfully to the mayor. Port Macquarie-Hastings councillors call for transparency after There are many benefits of making a complaint and telling someone about your problem. Port Macquarie-Hastings Council has announced further workplace reform changes with firebrand CEO Clare Allen appointing new internal ombudsman to the team. :5m x <2>(|m!,..NO1yr?FI ShV0CR6!pgKS@:nki`J_\ec"qJ|qMQpq]@0AnxA0WF \=9}H!c|U'heuNV=02XB,S%1 oz Y$FK),k&%A6Z$'v1:+KN+sUu9~P8)#/gp$5cT78q( }_cY3SZBi&bei4Er8Amb\,"Lt[PQk.^kP{c8>&wK:EA05%WUMdsgdPk% /hXeM.J6Vh_r""8T"f04j1SyTbwYc5Q4%6zsV2n1kd %'|gE{5Wwk_lSFeAg6?QLW(Wg.S^tS!`!~sTtg^o{.Q\ [y!R.1$YS!yGIg Georges River Council spent more than $201,000 investigating 17 complaints of which only three breached the Code. Enter your search term and click on Apply to see results, Coronavirus (COVID-19) and the Courts: Find out how our services are being delivered and how you can access them. Your feedback should be received no later than Friday 20 November 2020. 8 0 obj Port Macquarie Subject: Ordinary Council meeting held on 17/03/2022 - Item 11.04 Policy Review - Customer Complaint Policy - Attachment Draft Customer Complaints Handling Flowchart Keywords: Ordinary Council meeting held on 17/03/2022 - Item 11.04 Policy Review - Customer Complaint Policy - Attachment Draft Customer Complaints Handling . Port Macquarie court list - Federal Circuit Court of Australia xc`````z f2 We can help you make a complaint. You can report most issues online. What are the key differences between the old and new draft policies? breaking and regular headlines newsletters, 'Exceptional year': flying fox numbers skyrocket at Port Macquarie camp, Enfield tops the local charge, but not by enough to take out Junior Surf Pro, Surf, skate and music attracts thousands to fundraising festival, Tale of two halves, Pirates brilliant in the first, ordinary in the second, Pop culture characters take centre stage at Cosplay event, 'Clover's Law': Timbertown doubles down on no dog policy after pet's death, Terms and Conditions - Digital Subscription, Terms and Conditions - Newspaper Subscription. Some content on this page may not display correctly. We can help with rate payments, reporting waste and graffiti, permits and notifications, Council papers, and many other council services. We live in an environment where anonymous people can make complaints - what can you do about it. the best way to lodge a complaint or a request for service (which is via our website). "I consider that money has been taken away from important assets to our community. Hearings can be observed by any member of the public. Figures released by the OLG show the number of Code of Conduct complaints rose by 63 per cent from 241 in 2017/18 to 395 in 2019/20. "These 14 complaints have cost us (council) $51,000. endobj "It's councils and their communities who are counting the cost of an ineffective and inefficient Model Code of Conduct.". If a member of the public wishes to observe, or listen in to, an electronic hearing, please contact the Chambers of the presiding Judge or Registrar via email by 8.30am on the morning of the hearing. Advertisement Ad Local News A Byabarra farmer has taken his - Port Macquarie News - Facebook Shadow Minister for Local Government, Greg Warren, said a major overhaul of the Model Code of Conduct was need to ensure the system was efficient, effective and not used for political point scoring purposes at the expense of councils and their communities. endstream Home - Port Macquarie Hastings Council - Logo, If your issue is not listed under any of the above topics, you can still, Type the characters you see in the image below, Connecting to water (Section 305/307 compliance), Works & activities within a public road reserve, Aboriginal and Torres Strait Islander Community, Graffiti Management Mural Project - Stage 1 & 2, Building, construction & development forms, hazardous pollution issues (e.g. council@pmhc.nsw.gov.au Mail Reach us by posted mail. The Port News has been at the heart of its community for more than 135 years. This is how you can continue to access our trusted content: Make sure you are signed up for our breaking and regular headlines newsletters. Feel free to post community notifications, community events and advertise your business offerings, t Port Macquarie and Surrounds Community Notice Board. What would you like to report? - Port Macquarie-Hastings Council We are working hard to be better at: A key step in this is updating the policies that govern how we deliver service to our customers and how we respond to complaints. . Making a public interest disclosure (whistleblowing), Information in Easy Read and in other languages, Handling public interest disclosures (whistleblowing), PID responsibilities for public authorities, PIDs and the Government Information (Public Access) Act, Subscribe to the public interest disclosures newsletter, Automated decision-making in the public sector, Administrative Law and automated-decision making, Implementing automated decision-making systems, Managing unreasonable conduct by a complainant. Making a complaint - NSW Ombudsman A statement issued by Bellingen Shire Council confirmed this had been an administrative error. Policy Review - Port Macquarie-Hastings Council Have Your Say $1000 a week is spent on this rubbish.". 9 Laurie Street Laurieton NSW 2443. Any further enquiries, please contact Councils Group Manager Customer Experience and Communications, Jane Ree on telephone (02) 6581 8111 or email to council@pmhc.nsw.gov.au. Public Interest disclosures also covers local government, Parliament, and also some private sector operators. A step-by-step guide to making a complaint. 8^:9may \$V@/]M#Tde)A< XzJ)]MbKe 9d}fLnxXO5uE50,D3CRnoe,3w7ssKtC]lN <>stream Bellingen Shire Council was listed among councils across the state for expenditure on investigating complaints. Customer Service. E: council@pmhc.nsw.gov.au "What has escalated this? Calls received outside of business hours are diverted to our after hours call centre. PO Box 84, Port Macquarie NSW 2444 Contact a Councillor Find information on our council, and their contact details. ?.ArOqKc+]'5qTe)?x endstream Level of crime: 34.81: Low: Crime increasing in the past 3 years: 64.25: High: Worries home broken and things stolen: 34.11: Low: Worries being mugged or robbed: IN the last two years, code of conduct complaints against council and councillors have cost Port Macquarie-Hastings ratepayers more than $51,000 in investigation expenses. Office of Local Government release Model Code of Conduct complaints investigations costs November 17 2021 - 3:00pm Council's all around NSW have seen a significant spike in the number of complaints and the cost to deal with them in the past two years. ABN: 11 236 901 601 Part 1: What is unreasonable conduct by a complainant? Read our Privacy Policy. Mayor Peta Pinson also requested the general manager provide the code of conduct complaint statistics since 2016 to the Minister for Local Government. Sign up for our newsletter to stay up to date. 14 0 obj David Crosbie. "After that, I got a five page rambling document that was a record of the matter. We care about the protection of your data. << /Type /XRef /Filter /FlateDecode /Length 109 /W [ 1 2 1 ] /Index [ 7 29 ] For example, a complaint is made if a councillor is accused of finger-pointing or abuse for simply raising a point of order in a meeting, when in fact points of order are allowed. That was three months ago and I have heard nothing since. The new policy has new sections which detail the policy Principles, Responsibilities and now includes a Flowchart which depicts what happens we we receive a complaint and how it is managed. Recently we undertook a significant review of how we deliver service to our customers. He also asked if council will inform him of the results of any complaints made against him. zBEO0} F1a^\*Gk d5H*OxdqdZMU4bs$El"d-MVL[. HWAn$7+({=RLv,r%Hv>kyk~v[u=q_b7}.8#_`n\iulGZ2rC'2sACf8Ja-FG,G6>UPmXZ;qAB[OoI(pfI/~cw/">iFB('O2@y" 4_BW%l.?/n{.`h;KW:lTW%ej'D|k')J%LAlp`r'v&,#X K$>lMX;`vyH3~A9A:ERS6Qy%t0 n":kO:% 6xEx9Kg,Ib.1K`vc|K]DyD@S%S2;8=ki zoE*0]J)H See our latest news, follow us on Facebook, Instagram, Twitter, YouTube or subscribe to one of our newsletters. What's your customer experience? | Port Macquarie-Hastings Council Have
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