Our Manufacturer News brings you the latest updates from the brands we work with, including new car launches and technology developments. We also ensure all reviews are published without moderation. Very very poor customer service.Aggressive phone staff considering a mistake was made their end, causing a car to be sold to another garage.I rang to see if I could transfer a car from this dealership closer to home, to which a lady said she would find out the details and phone me back, a couple of hours passed and I received no phone call so I rang them, only to be met with an abrupt rude member of staff who proceeded to argue with me and blame staff shortage as an excuse not to have been called back, meaning Ive now missed out on a car.DO NOT RECOMMEND. I will never use Stratstone Mini again. It goes against our guidelines to offer incentives for reviews. This morning on Sky's Sophy Ridge on Sunday, nurses union leader Pat Cullen attacked the government over its failure to give RCN members a decent pay rise as Transport Secretary Mark Harper . Would highly recommend & would return in the future. The branch is always available for any assistance that you may need. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Anyone can write a Trustpilot review. Here are 8 tips for writing great reviews. Check out what 106 people have written so far, and share your own experience. But, fortunately, the lovely people at Stratstone, Leeds make it something of a doddle. Charlotte and her team sourced the car my daughter wanted, after a terrible experience from Arnold Clark I would avoid them. Great customer service at Stratstone MINI Leeds. Hi Rachel,Thank you for taking the time to review.Im sorry that you havent been fully satisfied with your visit. This was the 3rd BMW Ive purchased from Damian at Stratstone Tyneside. In their words "For some reason it hasn't come through and we're already full tomorrow so can we rebook it". I was regularly kept up-to-date with the progress of my service. stratstone.com/dealers/mini-leeds/?utm_source=trust-pilot&utm_medium=organic&utm_campaign=trust-pilot&utm_content=mi, Replies to negative reviews in < 24 hours, Stratstone, Loxley House, Little Oak Drive, Annesley. Thank you Csilla, Hi DeeDee,Thank you so much for your great review!Your review is very important to us, as our goal is to deliver an outstanding customer experience. What are the opening times for Stratstone Mini Leeds? On this occasion I had to go elsewhere and pay for work that was allegedly carried out in store. But, fortunately, the lovely people at Stratstone, Leeds make it something of a doddle. Although I've spent 16k more than I wanted we've got what we want. We value your feedback and take pride in providing the best possible customer service! Anyone can write a Trustpilot review. Discover our exclusive range of nearly-new, ex-demonstrator and delivery mileage MINI cars. I changed my mind several times of which I wanted. Verification can help ensure real people write reviews about real companies. He and is colleague looked after us throughout the sale. Big thanks Jamie and co, you are doing things right. . No pressure selling at all brilliant customer service would highly recommend this dealership thank you Charlotte.
In the Vehicles & Transportation category. I took the time to look through their website and choose a car nearly 40,000 . Gary navigated me through delivery and the final fairly complex paperwork and took me through the new car. Customer Services, Simply excellent throughout. I rang yesterday afternoon at 17:50. Visit us today. Customer Services, Simply excellent throughout. Hi,Thank you so much for taking the time to review your experience with us. Very knowledable reception staff took very good care of me. Our dealer network has a broad selection of Approved Used vehicles for you to browse from, ensuring you are never short of choice. We also ensure all reviews are published without moderation. Nothing was too much trouble for him & that made the transaction a pleasant experience. Amazing service professional and helpful team. We went to test drive a car at Stratstone MINI Leeds on Sunday, 8th May and were met and hosted by Paul Rosen, who made us feel very welcome. We use dedicated people and clever technology to safeguard our platform. But, fortunately, the lovely people at Stratstone, Leeds make it something of a doddle. It went from a free MOT to recommending 700 worth of work using words like critical and imminent and this work wasnt even needed to get the car through its MOT. I am still in touch with Paul, who might yet still sell us a car!The whole place, with its car showroom, caf and decoration looked flawless.Ibrahim, Hi Adam,Thank you so much for taking the time to review your experience with us. Find out how we combat fake reviews. See how that goes. Voice your opinion today and hear what 115 customers have already said. All my interactions, from the phone, to in person at the dealership, were very robotic. Your review is very important to us, as our goal is to deliver an outstanding customer experience. Occasionally we will send out newsletters promoting our offers and discounts. I can see we would have a poor relationship if I bought a car from this dealership. Took just one week from first visit to home delivery. Just purchased a beautiful new mini from Stratstone tyneside that i am delighted with. Holly was a new member of the sales team & in our opinion a great credit to the company. Stratstone smart (155 Gelderd Road, Leeds, UK) Car dealership. Aston Martin | BMW | Jaguar | Land Rover | Mercedes-Benz | MINI & more Twitter & Instagram: StratstoneUK Here are 8 tips for writing great reviews. I cant thank Gary and the team at Silverlink enough for their care and attention over the years. We value your feedback and take pride in providing the best possible customer service! Hi Ann,Thank you so much for reviewing your recent experience with the MINI branch in Leeds.Its great to hear youve had a positive experience.Take care,Customer Services, We went to test drive a car at Stratstone MINI Leeds on Sunday, 8th May and were met and hosted by Paul Rosen, who made us feel very welcome. It is a pleasure representing one of Britain's favourite automotive brands. Throughout, Paul laid out the options in an open and transparent manner and although clearly wanted to sell the more expensive motor, enabled the family to make the decision we wanted. My car was in on 4th April for a recall. The whole experience I received this week has stopped me from buying a new BMW. We appreciate you taking the time to do this, and hope you have a great day!Customer Services. Find out all the latest automotive industry, manufacturer and Stratstone related news here. Hi Jeremy,Thank you for taking the time to leave a review.I am disappointed to hear of the service you received on the handover, this isn't the level of service we aim to provide.I will certainly ensure to pass your feedback onto the relevant managers to make them aware of your experience, so that this can be addressed and dealt with internally.If there is anything else I can help with, then please contact me at service.followup@pendragon.uk.com and I will look into any issues for you.I do apologise for any inconvenience this may have caused.Kodie - Customer Service Specialist, I purchased an electric mini and I am really pleased with it its a great car ,the overall experience was excellent and great customer service thanks very much, Hello,Thank you very much for your 5* review! Lovely courtesy car clean and well presented. Thank you Csilla, Hi DeeDee,Thank you so much for your great review!Your review is very important to us, as our goal is to deliver an outstanding customer experience. We also ensure all reviews are published without moderation. I challenged this and have since just been ignored.
The new all-electric smart #1 will arrive on UK shores later this summer, signalling the start of a new era for the smart brand. Exhaust was making a very strange noise. Jamie at service reception desk very helpful too. We value your feedback and take pride in providing the best possible customer service! Hi Mark,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day.Customer Services, Swapped my Range Rover for a Mini Phev (for obvious reasons in this day and age)Whole process was very pleasant - Imran our salesman was helpful without being pushy The car looked like new when we picked it up Would highly recommend, Hi,Thank you very much for 5* review! He showcased Stratstone Mini very favourably. We are absolutely thrilled that you have rated us so highly! Working away from home and my local Mini centre I called in to Stratstone Mini Leeds when my warning light came on indicating a need for oil, and I was really worried. | Read 41-60 Reviews out of 110. Anyone can write a Trustpilot review. Discover Stratstone. Working away from home and my local Mini centre I called in to Stratstone Mini Leeds when my warning light came on indicating a need for oil, and I was really worried. The salesman was a very pleasant & helpful young man. Meet the team Monday! Stratstone Tyneside BMW/Mini Apr 2023 - Present 1 month. They think we customers ate stupid!! State of the m4 cs was horrendous! I have just changed my sons Motability vehicle at Stratstone Mini in Leeds. Very efficient service from Paul Rosen who dealt with the paperwork and vehicle documentation very smoothly. The authorized Ferrari Stratstone Manchester has a united and compact team of expert technicians ready to assist the clients for all their needs with professionality and courtesy. The service we experienced whilst buying our car, in part exchange, was professional, courteous & friendly. Thank you for taking the time to leave us your rating!Customer Services.
Stratstone - MINI Leeds Reviews | Read Customer Service Reviews of www Stratstone Confirmed as BYD UK Leading Launch Partner, With Two Dealerships Opening This Week, New Range Rover SV Lansdowne Edition Unveiled at Stratstone Land Rover Mayfair, A Q&A with Land Rover Mayfair's Head of Business, Stratstone Mercedes-Benz of Ayr Sponsor Ayr Rugby Club for the 2022/2023 Season, Mercedes-Benz Reveal New and Upgraded Electrified E-Class, BMW Enables Digital Key Plus for Android Users, New smart #1 Electric SUV: Prices and Specifications Revealed, Jaguar Land Rover Announces 15 Billion Investment in EV, New BYD ATTO 3 Electric Car Review | Features and Walkaround, New 2023 BMW M2: Discover BMW's 453bhp Coup. Also helped with vehicle set up and installing My Mini app explaining everything clearly. Your authorised local BMW retailer, with excellent offers on new and approved used BMW's. Thanks again!Customer Services. I would highly recommend this dealership if you are looking to buy a Mini. In particular, Michael went out of his way to make purchasing the car both an enjoyable and easy process. I so appreciate it .. a very positive and reassuring experience. Exhaust was making a very strange noise. Details of the next generation Mercedes-Benz E-Class have been revealed ahead of the cars arrival later in 2023. Kindest regards.Customer Services. Will definitely get my next bmw from here ! Hi Jack,We appreciate you taking the time to review us!I am very pleased everything was handled to your satisfaction!Enjoy your day!Customer Services.
Stratstone MINI - Home - Facebook Our Team Stratstone Manchester | Ferrari Dealer He showcased Stratstone Mini very favourably. Very helpful staff and delivered in super quick time. Thanks again!Customer Services. We use dedicated people and clever technology to safeguard our platform. Wouldnt it be good to know your servicing costs are comprehensively covered? Got to give a special mention to Rhiannon. Won't bore everyone with the finer. Kept in contact throughout, collected car later that day and it had even had a wash, thank you! Our news section provides the most recent automotive stories from the motoring world, Stratstone and the brand we proudly represent. To help break down the cost of servicing, why not consider one of our popular MINI Service Plans? Thank you for taking the time to leave us your rating!Customer Services.
Used MINI Cars For Sale - Stratstone Leeds Mercedes gelderd Rd -terrible GM and attitude don't buy here or service your parts Been buying cars and goods 35 years what terrible service for return of a part within 12 months- placed barriers and blocks and costing me money for return of a part . Brought a car!! Hi Chloe,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Hi,Thank you so much for the review.We're thrilled that you had such a positive experience! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Hi Mrs Diclemente,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day,Customer Services. No one picks up the phone and when left a message nobody calls back.Terrible. I was given a courtesy car which helped me greatly. | Stratstone is the UK's number one premium automotive retailer, selling and . I spoke to a female reception advisor who informed me that someone would ring me back. Discover the latest addition to BMW's range of M cars, the New M2. Young men with infinite patience, a sense of humour and, above all, professional and well-informed.My Mini Cooper S is on its way!
stratstone mini leeds meet the team What's more, with Stratstone MINI, you can take advantage of an Approved Used MINI with a number of benefits. Hi,Thank you so much for taking the time to review your experience with us. Do you agree with Stratstone - BMW Leeds's 4-star rating? Amazing service professional and helpful team. Best wishes,Customer Services. It meant we could put the car through its paces under conditions pertinent to us. Whether you already own a vehicle or are potentially interested in purchasing one, there is a high probability you will want to keep up-to-date with the latest information and news as it is released. Explore our used cars available for immediate delivery. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews.
Stratstone MINI - Stratstone MINI Leeds are very pleased | Facebook Situated on Gelderd Road. I found their customer service excellent, Hi David,I appreciate you taking the time to leave this review! We hope to be of service to you again! Kindest regards.Customer Services, The whole of Stratstones team involved in my car purchase and the car handover where very efficient,friendly and answered my queries to my satisfaction. A few weeks after servicing the car, I went in to determine what price would be quoted for two front tyres on our MINI COOPER. I so appreciate it .. a very positive and reassuring experience. She really is a star , Hi Samantha,Thank you so much for taking the time to review your experience with us.We are absolutely thrilled that you have rated us so highly!Kindest regards.Customer Services, My wife purchased her car from them and for the last 3 years they had been excellent, today for the mot they advised a brake fluid top up my wife said ok, she was then contacted saying it required new discs and pads at 900, what a shock and offered finance, she called me and I said no, the car passed the mot, on payment she was charged 70 for brake fluid, this is absolutely disgusting how can a car pass an mot if the brakes are no good and they still charge 70 for brake fluid, we have lost all trust in them and will never use them again, Hi Daniel,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. The car was prepared perfectly so couldnt be happier. Voice your opinion today and hear what 106 customers have already said. MINI has partnered with the Dogs Trust to ensure our retailers are ready to welcome your best friend. No sales BS like usual dealers just honest upfront deal. Thank you to the whole team there for their patience and help, especially to Nathan B! Would definitely recommend to anyone. I found their customer service excellent, Hi David,I appreciate you taking the time to leave this review! Stratstone Mini Leeds is open Monday-Saturday 09:00-18:00 and Sunday 11:00-17:00. Working away from home and my local Mini centre I called in to Stratstone Mini Leeds when my warning light came on indicating a need for oil, and I was really worried. No pressure selling at all brilliant customer service would highly recommend this dealership thank you Charlotte. Hi Anna,Thank you very much for 5* review! Lady very helpful on the phone. Lady very helpful on the phone. Sell your MINI quickly and easily at your nearest Stratstone MINI Centre. Will certainly deal again. Top service. Hi Jack,We appreciate you taking the time to review us!I am very pleased everything was handled to your satisfaction!Enjoy your day!Customer Services. Kindest regards.Customer Services. It goes against our guidelines to offer incentives for reviews. It went from a free MOT to recommending 700 worth of work using words like critical and imminent and this work wasnt even needed to get the car through its MOT. To a non- internet savvy, phone phobic pensioner organising her Mini love affair with a company over 200 miles away could prove to be a recipe for disaster! Chloe price matched a lower price I had obtained, which I was delighted with. Hi Chloe,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Hi Mark,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day.Customer Services, Swapped my Range Rover for a Mini Phev (for obvious reasons in this day and age)Whole process was very pleasant - Imran our salesman was helpful without being pushy The car looked like new when we picked it up Would highly recommend, Hi,Thank you very much for 5* review! The salesman said the transaction had not gone through so I paid again. Nothing was too much trouble for him & that made the transaction a pleasant experience. There was just no enthusiasm from the staff at all. Hi Chloe,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Travelled to dealership to collect car and handover was seamless. Find out how we combat fake reviews. Everything I expected and was promised was done. Companies can ask for reviews via automatic invitations. Hi,Thank you so much for taking the time to review your experience with us. Communication skills were top drawer. Its Thurdsday.Left several messages. Official MINI Retailer in Leeds. We use dedicated people and clever technology to safeguard our platform. Got a call 12 hours before the appointment to be told they hadn't got the booking. Stratstone Manchester, Deanway Business Park, Wilmslow, SK9 3HW, GB +44 1625 445544. . Do you agree with Stratstone - MINI Leeds's TrustScore? Very happy with the overall experience. Took just one week from first visit to home delivery. All rights reserved. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Im off for a BMW , Hi Kym,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Verification can help ensure real people write reviews about real companies. Despite living in Newcastle, Csilla arranged a personal video of the car for me and conducted all the relevant paperwork via Teams call. The car is gorgeous and the service was second to none! Lovely courtesy car clean and well presented. 3 emails later, two calls and no report. 08:54:04 Attack ad 'not racist', Starmer says Will definitely be back for all my servicing needs in future, Hello Andrew,Thank you so much for your great review! Took my Mini for its yearly service. But, fortunately, the lovely people at Stratstone, Leeds make it something of a doddle. Merc drivers are not capable of thinking I would argue mgt gone bizarre how have you got him as GM? Top service. Clearly they are getting too big a basic wage if they can afford to throw business away. 10 out of10. If you would like further information, we take a detailed look at the history of the brands we work with and the cars they make within our Stratstone blog section. We never felt under pressure, and were offered a very reasonable price. Very professional, friendly and very informative. 2023 Trustpilot A/S. With a huge scope for customisation and personalisation, the MINI Hatchback is ideal for those who want their car to be a perfect extension of themselves. Would highly recommend & would return in the future. Very happy with the overall experience. Best wishes,Customer Services. Young men with infinite patience, a sense of humour and, above all, professional and well-informed.My Mini Cooper S is on its way! He was polite, courteous and very professional in the way he conducted himself the whole time we were there, and did everything he could to be helpful. Stratstone Derby - appalling service. The new Range Rover SV Lansdowne Edition, a unique Range Rover, was revealed at an exclusive event at Stratstone Mayfair on 7th February 2023. Never call back never answer questions!
Stratstone - BMW Leeds Reviews | Read Customer Service Reviews of www Stratstone might be slightly more expensive but the service and care from all departments makes it well worth while. Mixing the fun of a MINI with the benefits of an electrified drivetrain, this is the next step for one of Britain's favourite brands. So I could also get my MOT completed on the same day. Got to give a special mention to Rhiannon. Excellent service from Chloe in the service department and the technician. Keep your eyes peeled for more Big Love content as we set out to deliver. I was regularly kept up-to-date with the progress of my service. It went from a free MOT to recommending 700 worth of work using words like critical and imminent and this work wasnt even needed to get the car through its MOT. You can unsubscribe from this at any time. We value your feedback and take pride in providing the best possible customer service! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. It meant we could put the car through its paces under conditions pertinent to us. Find your next car at MINI Leeds, where. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I would highly recommend this dealership if you are looking to buy a Mini. Do you agree with Stratstone - MINI Leeds's 4-star rating? Anyone can write a Trustpilot review. Would 100% recommend this dealership. Discover the new BYD ATTO 3 as we explore its features, design and practicality.
Stratstone - MINI Leeds Reviews | Read Customer Service Reviews of www The service we experienced whilst buying our car, in part exchange, was professional, courteous & friendly. Find out how we combat fake reviews. The salesman was a very pleasant & helpful young man. Despite living in Newcastle, Csilla arranged a personal video of the car for me and conducted all the relevant paperwork via Teams call. We are absolutely thrilled that you have rated us so highly! Young men with infinite patience, a sense of humour and, above all, professional and well-informed.My Mini Cooper S is on its way! Anyone can write a Trustpilot review. Kept in contact throughout, collected car later that day and it had even had a wash, thank you! Hi Mark,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day.Customer Services, Swapped my Range Rover for a Mini Phev (for obvious reasons in this day and age)Whole process was very pleasant - Imran our salesman was helpful without being pushy The car looked like new when we picked it up Would highly recommend, Hi,Thank you very much for 5* review! Do not use Stratstone Silverlink if you are used to good customer service, it is appalling. Will definitely be back for all my servicing needs in future, Hello Andrew,Thank you so much for your great review! Even when things went a bit off course , he took ownership and made sure we got back on track, His manger Sam also was great with excellent customer service.i highly recommended this dealership thanks agin guys :) Tara Gahir, Trying to arrange a Service since Monday.
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