Is anyone there to respond or please provide me with a phone number contact of a live person so I can get this done. They said that the ArriveCAN app is having technical difficulties and to try to submit the info on the app at a later time. We were there for a family get together for a few hours then returned to Vermont. ArriveCAN no longer collects information on behalf If I can't access the ArriveCan app, no trip!! I completed our info today. The border patrol personal could not figure it out as well. My husband and I are returning to Canada by air tomorrow. The Conservatives have been using the app to needle the Liberals over travel issues in recent months. PM agrees to lift pandemic border measures, source says, Poilievre's rise leading to talk of easing border restrictions, Tory MPs say, The end of random border testing can't come soon enough for many travellers, Meet the librarian in rural Vermont helping stranded travellers with the ArriveCAN app, calling on the federal government to end the ArriveCANapp, glitch in the app incorrectly told travellers to quarantine, promised to scrap the app entirely during his victory speech, Conservative MPsargued Poilievre'sgrowing popularity, CBC's Journalistic Standards and Practices. Yeah, they need to get rid of this. Technical Issue With ArriveCan APP? How To Get Support Full Details I confirmed my dose dates and uploaded a photo of proof, the app just didn't register it or something. HELP! I am unable to resolve code PF-400, Have tried several times to do arrive Canada. I completed all details on the app numerous times & I says I have to wait after I uploaded my vaccine info. Or both? OjisanSeiuchi 1 yr. ago Prevent apps from taking your money without permission. My details are on the account but I have no receipt. I live here and I want the stupid thing abolished. Again, got ArriveCAN "Mobile Data" "Allow Background Data Usage". Submission failed. Enter your device passcode. Contact ArriveCAN Customer Service/Support - JustUseApp Thank you! In response to a House of Commons order paper question, the government said it has spent over $17 million on theArriveCANapp. The app says passport registered and vaccinations yes. Darren Major is a senior writer for CBC's Parliamentary Bureau. Partner- . ArriveCAN no longer collects information on behalf after completing all details, the screen hangs with comment "please wait while your Arrive Can form is submitted". To my way of thinking there is a 72 hour gap between today's data and that required for my flight. Discover which options are the fastest to get your customer service issues resolved.. Please respond as I due to travel on Sunday, By Robert Arnold vansickle 8 months ago, I have the arrive canada apt on my I phone. I receive a message The app has sent a receipt for my husband but not for me. Note: I got both (Code PF - The request timed out.) Pierre Poilievre promised to scrap the app entirely during his victory speech when he was electedleader of the Conservative Party. Travellers who experience difficulty submitting their information through ArriveCAN can access additional information at Canada.ca/ArriveCAN. my internet connection with smartphone is fine, I filled all details but error code PQ-400 appeared saying "Please ensure you are connected to the internet and try again" when I finally submit. Thank you, Hi, You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. Just frozen. At the border, simply review and certify your declaration. Trying to add another traveller but once I've input all the info it freezes and stays frozen at 0% 'Please wait while your ArriveCAN traveller is saved." To receive an ArriveCAN confirmation receipt, which may be shown to CBSA officers; and. This has always been the case. This applies even if your second ArriveCAN submission is within 72 hours of the first submission. Our cruise then left Canada and went up to Greenland. Thank you Ms G and FouremcoFour, may I call you Four?, you are correct on my cruise info. The joke is people that don't think through consequences. For more information, please see our Bonjour, jessaie de soumettre mon formulaire ArriveCAN mais je reois un code PQ-503. Many Thanks. This is nothing more than an attempt to kill cruise traffic in Canada. They must call 1-833-641-0343 each day during their 14-day quarantine, unless exempt from this requirement. The next couple of times it gave an error that said code 3 - 510. Nothing to click on to move forward, back, start over, or exit. For any questions you may have about Canadian immigration, the Gowling WLG Immigration Group would be pleased to assist. The government is collecting travel info and use it to track people who are supposed to quarantine and those folks are required to login each day and report in. Not travelling until 28 January 2023 so not urgent. completed the form but unable to submit though connected to internet. Each time I enter the first chapter of the document number, I get the following error: The document number is 7 to 17 alphanumeric characters. Frustrated Regina travellers searching for answers with ArriveCAN app Dear, Whats Cancel a subscription / trial at anytime by blocking the site or app on your Justuseapp Card. The internet connection is fine, and everything else is working well. That doesn't make sense to me at all. Hours later I'm still logged in and the screen is frozen. How do you manage not to get asked the country of original departure question? On android, goto "Settings" click ArriveCAN app. I have the most update to date version of the app and have tried this multiple times already. By the way both my husband and I are Canadian citizens. The purpose of mandatory disclosure through the ArriveCAN app is to enable CBSA and health officials to more effectively track individuals entering Canada that may have been exposed to COVID-19 or who are subject to the Order in Council: Minimizing the Risk of Exposure to COVID-19 in Canada Order (Mandatory Isolation) (the "Isolation Order"). I reinstalled app and got same results. You can also view your E-Receipt in the ArriveCAN mobile app or by signing in online." The customs declaration is likewise Your Canada Border Services Agency Declaration details. After completing all the information and uploading proof of vaccination, a screen comes up saying please wait while your ArriveCAN traveller is saved, but it stays at 0% and does not move no matter how long I wait. How do I get my information uploaded for my trip? needs to scrap it NOW!!! You must also submit a second ArriveCAN submission no more than 72 hours before boarding the cruise. My phone has failed. Still getting error messages!!!! Correct e-mail and password entered. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before. Date is setted right so what i can do to change it..time is now 09.05 even i get to Montreal 2.9.2022 23.05. i have all info about flights and covid proofs in the app. However, even though it says that it sends a push notification to fill up the daily self assessment of COVID symptoms, I haven't received anything so far. I am travelling to Canada tomorrow (Monday Aug 1) so worried about what to do, It wont let me submit our account.it keeps saying code PF-400.what should i do, Doesn't accept POM1Z0 as Hornpayne Ontario postal code, Keep getting error PF-200 when trying to submit the form, My husband and I are quarantined and we arent even Canada. Land Border Crossing. You are able to fill out ArriveCan (Passport Information, etc) months in advance either by app or web. Stuck at final step of submit. I was advised that I would have to use the ArriveCan app to clear customs in Vancouver. For some reason my iPad did not record my password the first time I set up the ArriveCan app. Incredibly frustating pile of excrement, Stuck at final stage. Thanks. Maybe they should adopt the system that the Puerto Vallarta had for many years, push the big red button, red light comes on too bad you get the full inspection, green light, off you go have a nice vacation. The traveller will have access to basic necessities without leaving quarantine (i.e., water, food, medication, and heat). Yes, you will need a new ArriveCAN submission before boarding. Unable to sign in, keep getting message that its timed out immediately after clicking next, I re-installed app then it said it doesn't recognize my email or password even after changing password, tried both on my android phone and on my i-phone neither system works. Confusion swirls around ArriveCAN app and its use at - montrealgazette Submission of ArriveCAN form has been at 0% for over an hour. ArriveCAN Status Published by Canada Border Services Agency on 2023-01-31 Notice: Starting October 1, 2022, all COVID-19 border requirements, including vaccination, mandatory use of ArriveCAN, and any testing and quarantine/isolation requirements will end for all travellers entering Canada whether by land, air or sea. Ive filled out everything in the app but always get a submission error 5/503. For what ever reason in May we kept getting locked out. Ridiculous. Please wait while ArriveCAN is saved went to 12% and stopped almost an hour ago. ArriveCan - Canada Forum - Tripadvisor What if we get to the airport without a successful submission ? And has ABSOLUTELY NOTHING to do with the duration of the cruise. So I can't click "forgot password" or anything else to get out of password hell. Announcing Our 2023 Cruisers' Choice Award Winners! I will wait a while, hopefully they will scrap ArriveCan. Krista Schofer I have been trying all evening to log into my Arrivecan app. Trying to register on an iPhone is difficult but had to use it so we could download app. Prior to returning to Canada from a road trip, tried for four hours to get this useless, idiotic form to work. Your next entry into Canada will be upon disembarkation (I am making assumptions that you have a Vancouver return) so that will require another ArriveCAN QR code as you have already used . Just horrible and so unnecessary. I don't have a smart phone, so already at disadvantage. Solve all ArriveCAN app problems, errors, connection issues, installation problems and crashes. 15 days away!!! Sorry, not working. The system should have retained traveler information so you only have to select them and edit the name. Please wait." Kurt. As travel started to reach pre-pandemic levels this summer, the ArriveCANapp began to face someheavyscrutiny. Forgot password, so prompted to change it. So tired of this Arrivecan. Last night I was coming back to Canada and I could not submit my info on Arrivecan. I was able to continue through rest without problems. The next day on both times we received a email stating that we where to quarantine for 14 days .We tried to get this problem resolved by calling arrivecan but no one new how to help us in order correct this this problem. So when it says 72 hours ahead of boarding plane or scheduled departure time you are really not saying 72 hours ahead. Make sense? Also you wanted covid tests to be within 72 hours which puts it very close to departure time and date. I've seen others have the same problem when they've tried to use ArriveCAN - you get to the screen where you upload proof of vaccine and the status bar gets to about 12% and then you get an error that says submission failed. Your Friday flight into Vancouver is your first entry into Canada, so that is your first ArriveCAN QR code. Please wait. After I press create account. The ArriveCAN app is about to become optional. Will anyone use it? - CBC Thanks. Numerous countries require proof of vaccination for different endemic diseases to enter. I have tried connecting to several WiFi and also tried over cellular. Many thanks. Only thing that worked was doing this on a different phone WITH A UK SIM, rather than a Canadian Sim, When asked to select time of arrival it would not let me do this and kept selecting a different time. ET on statutory holidays): I have problems submitting my application keep having an error pf-200 although my internet is fine. The code was not visible anymore. Other than inconveniencing you, are there any other reasons a country shouldn't do what it deems necessary to keep its residents safe? Sylvia Rose Beauregard Nothing happened. Could not get any more android updates from Samsung went fro android 6 to 8 so no more updates supplied. It didnt ask me for a disembarkation port. All rights reserved. It comes up with a red asterisk indicating a required field. They did not tell me when it might be fixed. Nothing on my emails. I managed to activate a type-in option, but the same thing happened. Well be doing those Saturday morning with telehealth monitoring. Listed below are our top recommendations on how to get in contact with ArriveCAN. The first part is for everyone coming into Canada by car, train, or plane. WE HAVE COMPLETED ALL THE DETAILS BUT WHEN WE TRY TO SUBMIT IT, WE GET A FAILURE CODE OF PQ - 400. https://travel.gc.ca/travel-covid/travel-restrictions/cruise, Click here to reload the page in order to enable certain features, in another country for a cruise that will enter Canada. It submits the information up to 16% then I get "Submission Failed" message.I tried it with 3 different phones (both IOS and Android) with fresh install of the app and also with the website.On the website it says you need to do it within 72 hours and my flight is in less than 24, so there's no issue there.Can't find anything online about the app issues and it's taking a while to get to support. The information they provide when they call must match what you submitted in ArriveCAN on their behalf. We have had all of shots and are healthly .The arrivecan app. Individuals can also include multiple travellers in an ArriveCAN submission, should they be travelling with a spouse or common law partner, their children, or any other adult for whom they are a legal guardian as long as every individual in the submission will be staying together at the same address for the entirety of their quarantine or isolation period. Why I am being told to stay under quarantine. more What's New Version History Version 2.27.2 I arrived in Canada on 25th Jan.2021. I have checked my internet connection & it is working ok. Keep getting error with code PQ-503, my internet is working fine, please help ASAP I have my flight tomorrow. Appleton said, adding that he'd rather use his Nexus pass. Told I was sent email with code but it did not arrive. Hi! I was not told at the border that I should be in quarantine or anything similar. Arrive Can - Canadian Cruisers - Cruise Critic Community My biggest disappointment was when I finally had the Prinsendam booked and then they sold the ship! Sounds like @Bobbiegentryhas a completely different take on it. We have completed all the details but when i try to submit it, i get a failure of PF - 400 after 16%. If youre not joining the cruise immediately, enter the address of your hotel. Rachel. I would say App is another federal government failure. You can provide information for up to 8 travellers, including yourself, in a single submission. Ive tried to create an account over the past couple weeks but app continues to show Loading. If it expires, request a new code to set up your account. Twice I attempted to submit my ArriveCan form. No matter how hard I tried was unable to give correct time of arrival by plane, will this be a problem as I have completed the form with this time error. Anyone having the same problem ??????? Antigen test needed within 2 days for cruise, but not for train or flight? I have been following and trying to digest ArriveCan. I seem to remember us chatting about another cruise years ago that you had to cancel. 4. Instead of extending this frustrating process, the Gov't. While logic might suggest that you wouldn't need an ArriveCAN submission for a cruise that departs Canada and terminates in the US, the government requirement is that you must make an ArriveCAN submission for any cruise that arrives or departs Canada. Your second entry will require another QR code which means, yes, you need to make a new ArriveCAN entry to board the ship. . Submission unsuccessful. Joseph Gerald Maurice Beauregard. My internet works fine. Been trying for 3 days twice a day. That won't make a difference for Tom Appleton from Oakville, Ont., who said he won't be using it again once it's made optional. Multiple attempts made including one by border official but couldnt get further. Also as of November 21, 2020, all individuals entering Canada, regardless of method of travel, must provide information through the ArriveCAN app or toll-free number. Please advise. However I am getting code pf 400. If it was just for vaccination status, we could just show our proof and move on. Tried using the arrive can app 2x nowone trip back in December2021 and now another trip in feb 2022.same problem both timesthe app wont allow me to submit the informationkeep getting a PF- 400 issue saying to check my internet connectionUninstaller app and re installed several timeseven on different devices, Tried using with and without Wi-Fi, always the same resultsnothing wrong with my signal strengthor i internet connectionsame thing happenedon the last trip and now today and from what I understand alot of people have the same issue, Tried to set up an account keep getting message that the details submitted are incorrect and to check that I am connect to the internet.
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