The cost to pay by plate is $2.05 per toll. 4x points for purchases made at restaurants worldwide, at U.S. gas stations, on wireless telephone services purchased directly from U.S. service providers and on U.S. purchases for shipping. I have no way of knowing Does Enterprise Check Your Driving Record? Bamboozled: 25 E-ZPass violations, 10 complaint letters, zero "It's a malfunction and maybe there should be an apology letter instead of a violation.". This will surely increase the credibility of your complaint. Reach Karin Price Mueller at Bamboozled@NJAdvanceMedia.com. But alas, no response. Brienza recently got socked with thousands in fines after his account balance went into the negative. Most rental car companies charge the same rental/admin fee at Boston as their other US locations, but there are some that take advantage of this captive market, such as Dollar and Thrifty. Before you ask why he didn't call, Vuolo said he kept calls to a minimum so he could have a paper trail. Each driver's amnesty balance will be included in the letter they receive from the Delaware Department of Transportation. For an explanation of our Advertising Policy, visit. "I'm now up to 25 violations with my account in good standing due to your faulty equipment, questionable charges and incompetent customer service center.". Now that's E-Z! I was assured that a new bill would be available online in about 24 hours and I could pay it then. The State of New York does not imply approval of the listed destinations, warrant the accuracy of any information set out in those destinations, or endorse any opinions expressed therein. This needs to stop and I need your help spreading awareness. Terms apply to the offers listed on this page. Cashless Tolling has generated significant and sustained improvements for motorists and the environment through decreased travel times, reduced congestion, lower carbon emissions, and has improved safety throughout the system. They waive it easily if you have an existing EZ pass, but probably not for this scenario. "I don't understand how any entity is able to charge 12 times the amount of a fee,' she said. If that wasn't bad enough, every time he tried to correct the situation in writing with E-ZPass, he was ignored. Customer can login to their account at. There was a new violation for Sept. 10. E-ZPass New York - Terms & Conditions - Individual Accounts Other oddities happened with Vuolo's transponder. Stay informed and sign up for NJMoneyHelp.com'sweekly e-newsletter. They accidentally pass through the lanes without a transponder. Plus, your own feed of TPG content. No. Waiver Letter for Payment Name of Sender Address of Sender City, State, Zip Code DATE RE: Bank or Loan Account Number To Whom It May Concern: This letter is a formal request to have my monthly payments of $150 on my car loan frozen and have all late fees waived for six months from DATE to DATE. That carried a fine totaling $2500 - a mark-up of more than 2300%. To come back in, there's tolls. "It appears that E-ZPass is bordering on misfeasance or nonfeasance," he wrote. Follow her on Twitter @KPMueller. Violation notices ramped up in 2014 and 2015, and Vuolo would answer each notice. Contact Brandon Holveck at bholveck@delawareonline.com. He was wrong. "It appears that E-ZPass has a completely different approach, which is signing for letters and then ignoring them," Vuolo wrote. "If you replenish your E-Z Pass they take the balance (due) at replenish," remarks Brienza. I had made the mistake to use this route and found owing seventy five dollars. "The state should fix the malfunctioning intermittent toll booth plate reading unit or deduct the error amount automatically from my account," he wrote. "This is the devil." "We let Mr. Vuolo down," spokesman Tom Feeney said. They sent me a toll violation in the mail which I never received due to change of address but it was too late and the violation went into collections where they are forcing me to pay a $50 fee. Vuolo wrote again, but this time via a paper letter. Delaware says it is owed more than $143 million in toll debt. I looked through the bills I had initially received and confirmed by my posted check that I had paid and E-Z Pass had received my payment. What If My Enterprise Rental Car Needs an Oil Change. YouTubes privacy policy is available here and YouTubes terms of service is available here. Are Delaware's toll violation fines fair? Please click (https://www.ezpassva.com) here to navigate to our Production site. If toll roads are unavoidable or worth the extra cost, the easiest way to avoid toll convenience fees is to bring your own E-ZPass with you. Links may open in a new window. Each toll violation results in the following: A civil penalty surcharge of $12.50 is added if the toll violation remains unpaid after 42 days. The $50 administrative fee will be applied to the toll fines and other charges incurred by an E-ZPass user who violates the terms and conditions of the E-ZPass system. "Prior to October 10th it (the sign at the tolls) would tell you when your account was low, then I would go and replenish it. In Delaware, fees can pile up on unpaid tolls as low as a $1. the letter they receive from the Delaware Department of Transportation, Your California Privacy Rights/Privacy Policy, a $15 fee for the Fund to Combat Violent Crimes (only violations after Jan. 31, 2017), a $10 fee for the Volunteer Ambulance Company Fund (only violations after Jan. 31, 2017). "I'm quite sure if I missed a violations payment I would be notified immediately.". WebIf you use the Tag in a vehicle other than one of the class for which the Tag is designated, you may incur administrative fees of up to $100 per occurrence and/or be asked to Choose, Click here to enroll Commonwealth of Virginia. The use of an E-ZPass when there are no funds available is a violation and can result in fees being assessed. DO YOU NEED A STORY INVESTIGATED? They're double dipping, they're getting paid two times," he said. As the low balance indicators at toll booths were removed, we initiated a public outreach campaign to proactively reach out to E-ZPass customers and recommend they sign up for Mobile Alerts to receive email and/or text messages of important information regarding their E-ZPass account. 5 ForgetfulFrolicker 2 yr. ago Nope, you can Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement (updated 4/4/2023), Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (updated 1/26/2023). And another for Sept. 12. This complaint was posted by a verified customer. Rent an E-ZPass: $9.99 per rental day before taxes/fees which covers the cost of the tolls. They will require between 48 and 72 hours to be activated. You dont have to pay an administrative fee if you did not commit any infractions. "If I could give a big hug right now, I would," said Brienza. He called E-ZPass to make sure he was writing to the correct address, and he was given a different one. "We cannot process your request at this time," an E-ZPass email response said. No dice. There is no phone number and I hesitate to go there only to wait in an endless line, then to be told they cant discuss or resolve this with me since they dont have my fathers permission to speak with me. Youll just have to wait on hold for a long time. Customer Service Center Locations. I have one friend who is being charged over $15,000 of tolls and only $3,000 of that amount is the actual toll amount and the rest is all fees! I need help Nina," says Brienza. We may receive compensation when you click on links to those products. I Got $100 in Toll Violation Fees Waived - Medium Please provide name and address to receive an E-ZPass information packet by mail: An application will NOT be mailed to you if you cancel this request. 2x points on all other eligible purchases. They will have 60 days from the date of the letter to settle toll debts. Our editorial policy at TPG is not to accept free travel from providers, so I declined the offer. A close-up of Ralph Vuolo's E-ZPass transponder. "When a so-called violation occurs due to E-ZPass not reading a license plate properly, it's not a violation," Vuolo wrote. Same complaint as noted exhaustively here by other drivers on NJ toll roads. Violation FAQ | TollRoadsinVA Here are the, instructions on how to enable JavaScript in your web browser. Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. Home | E-ZPass Virginia New Jersey E-Z Pass Users Receiving 'Ridiculous' Bills With Administrative Fees For Tolls Closed During Shutdown. I called NJ E-Z Pass AGAIN on 10/10 and 4 times on 10/11, waiting in excess of 25 minutes for a human to take my call 2 of these times before hanging up. The toll fee would be assessed and the administrative fee was waived, again and again. You can sign up online using the Sign Up Now button below, or you can download an application using the Download Application button below. Now motorists with unpaid balances are receiving threats. And it usually takes some time for the tolling agency to check the plate. Find the right card for you. ps - Obligation or not, personally, a $50 violation because of a mistake by a relative wouldn't bother me. account number, no transponder and my check/credit card has not been cashed/debited. (973) 368-1656. For Ralph Vuolo, kablooey is an understatement. It is not refundable. account with another toll agency. If we passed through the toll without the transponder active -- as we believed we did -- we should have been charged $17.95. Google Maps, Waze and other mapping apps give you the option of only taking routes without tolls. Select Sign Up Now. Each time he answered a violation, it showed the toll fee was charged to his account -- his account was always in good standing -- and the administrative fee was waived. Waiver Letter Transponders will not be active immediately. However, we can tell you the standard price for it is $50. Some of them are not even taken seriously. If the account is not replenished within this period, a violation notice is issued for the toll plus a $50 or $100 fee per transaction, depending upon the facility, and the customer has 30 days to pay. is a digital nomad who travels full-time. WebE-ZPASS NEWS FLASH CENTER. How are customers supposed to travel and get to work with a suspended registration because these EZ pass toll's are such a high amount to pay and it is not affordable to many people across the state? If it still fails to work, you need to contact the Customer Service Center at 877-643-9727 or visit one of three local walk-in centers located at the Concord, Nashua and Portsmouth. A surprisingly nice agent answered when I called the dispute center for Dollar's outsourced toll collection agency. If you desire to not use your transponder, you must remove it from the windshield/license plate and place it in the metallic "read prevent" bag that came with it or you can leave it at home. Carolyn Rodriguez-Dondero.is livid she's in collections after she says she wasn't warned she even had violations. accidentally pass through the lanes without a transponder. TOMS RIVER, NJ Due to a contractor error, about 79,000 New Jersey toll road and bridge customers were incorrectly charged administrative fees under the emergency toll-by-mail procedures put in place this spring to help slow the spread of COVID-19. Cookie Settings/Do Not Sell My Personal Information. Ezpass That carried a fine totaling $2500 - a mark-up of more than 2300%. Payments must be complete in full by Dec. 31. I looked through the bills I had initially received and confirmed by my posted check that I had paid and E-Z Pass had received my payment. No problem. Get an E-ZPass - The State of New York Compare the cost in points or miles to cash, and see which option is best. "No pun intended. Here Vuolo holds the 25th notice, and laid out before him are the other 24.