Transferrable usually means they can be used by someone other than the named person they were issued to/for, if I remember rightly. Once the form is submitted, you can call us at 1 877 464-8448 (then press 0) or you can wait for a member of our team to contact you within the next business day to process your payment. External site which may not meet accessibility guidelines. If your ticket was for travel between Feb. 1, 2020, and April 13, 2021, Air Canada's new cancellation policy makes you eligible for a refund even if you already accepted a travel voucher. Unfortunately, because of system limitations, only one (1) form of payment is accepted when purchasing a seat or travel option for an existing booking. eCoupons are valid only if received from Air Canada, Air Canada Rouge or Air Canada Express (i.e., Sky Regional, Exploits Valley Air Services, and Jazz Aviation LP). We have detected a device type and/or operating system version that may result in slow performance on this site. At this point it said it would take 6 to 8 weeks. Your electronic travel voucher expires on the date indicated in the email you received. Your eCoupon expires on the date indicated in the email you received. I did last Thursday. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. If the price of the ticket is less than the value of the eCoupon, the remaining value of the eCoupon is retained until the eCoupon expires. Treat your eCoupon with care. The airline has all the rights to refuse or suspend ACCredit for any unlawful activity. How to contact American Airlines at Tucson Airport, AZ (TUS)? Anyone can inspect the balance in the e-Coupon only by visiting the official website of this airline. This is the version of our website addressed to speakers of English in Canada. Wow you were lucky. eCoupons cannot be sold; unlawful sale or attempted resale is grounds for seizure and cancellation of the eCoupon without compensation. Check-In Information ACCredits are only redeemable on Air Canada toward the purchase of air travel offered by Air Canada and operated by Air Canada, Air Canada Rouge and Air Canada Express carriers and/or the purchase of ancillary services offered by Air Canada Step 1 Find your flight on airtransat.com with our search engine. eCoupons are valid only if received from Air Canada, Air Canada Rouge or Air Canada Express (operated by Jazz Aviation LP). more, You seem to have JavaScript disabled. . Enter details in the Book section of the origin and final destination. You'll . Is there any value in this as I have never used Aeroplan miles. For more information about the Air Canada Travel Voucher, please click here. If it is lost, stolen, damaged, destroyed or used without authorization, the value will not be refunded. Air Canada reserves the right to refuse, suspend, hold for review or cancel any eCoupon for which unlawful use is suspected, for eCoupons mistakenly issued in an incorrect denomination, or for any other violation of the present Terms and Conditions. Until the Air Canada Travel Voucher is fully redeemed, it can be used multiple times, is fully transferable and has no expiry date. For ticket purchases, you can use up to two (2) eCoupons provided that the total cost of the ticket purchase is covered fully by both eCoupons. From the list of available flights on your trip date, choose any flight. In addition, it is possible to redeem that using the call center of this airline or to take assistance from any travel agent. To purchase a gift certificate: Fill out the form below. No response.**. How to Cancel a Flight With Air Canada. Air Canada is not responsible for any stored value balance if the ACCredit is lost, stolen, damaged or destroyed. Card Pin. You will then be able to request that the credit from your eCoupon be refunded to your original form of payment. Note: To check the balance of an Air Canada Travel Voucher issued in a currency other than CAD and USD, please email Customer Support at aircanada@buyatab.com. You can redeem eCoupons to purchase a variety of air travel and ancillary services offered by Air Canada, Air Canada Express and Air Canada Rouge operated flights (terms and conditions apply). Many people use Aeroplan all the time, so maybe it's just me. Once the ACCredit expires, the balance will be reduced to zero, deactivated, and no further usage will be permitted. If you're not a regular Air Canada flyer, or savvy with frequent flyer programs, I think you'd get much more value out of the voucher than miles which will have questionable use for you. Best Airline Staff in Canada and North America. At the airport You and the person to whom you wish to sign over your electronic travel voucher can go together to the airport and purchase a ticket at any Air Canada counter. Alternatively, you may use. It is also good to be aware that our Prime Minister has said that international travel to Canada may take many months, even to there being a widely available vaccine. Additionally, if you have status with Air Canada, you get even more value, because I don't have to pay most of the fees and surcharges that others complain about. Best Airline Staff in Canada and North America. These vouchers are valid and available from the date of issuance and can be used multiple times as they do not have any expiry period. If the flight ticket value exceeds the e-Coupon, the value will be zero, and you will need to pay an extra cost. If you aren't logged in, enter your confirmation number, SkyMiles number or credit card number to access your itinerary. ! I cannot use these vouchers as i now have no reason to travel on air canada. An email will be sent to the original email on file with your new PIN. However, this was a while ago, ? Electronic travel vouchers can be redeemed to cover the base fare of a new booking. I need to postpone a flight that i had booked for November 2021. I prefer to book the flight I want for the best value I can find, directly from the airline and use my Aeroplan for bookings that I make. The electronic Voucher from Air Canada airlines expires on the date mentioned in the email and is not valid after that. The voucher is fully transferable, can be used multiple times and never expires. Air Canada customers will also have the option of accepting an ACTV or Aeroplan points with a 65% bonus. If that, you would must received a confirmation email from [email protected] or [email protected] with the following subject line: 'Your Air Canadians Travel Eintrittskarte can arrived'. Select "Check In" in the page header or go to My Trips. The branded fare is displayed as either Comfort (CO), Flex (FL) Standard (TG), or Basic (BA) when you purchase the ticket from Air Canada. Reply Aug 16, 20, 4:28 pm Reply Report inappropriate content Robbiejan77 Level Contributor 2 posts 5 reviews Any residual value will be automatically renewed every 5 years on the original date of issue. Our Customer Support Representatives are available to assist you 24 hours a day, 7 days a week should you have any questions or need clarification on the rules and restrictions of your travel credit. Fares presented on the website are quoted by the Pricing Strategy of travel services, in circumstances like seat availability and demand it can be different. Yes, they have made them transferrable and no expiry date. Option 2 You can use an Air Canada Travel Voucher to book your next flight on aircanada.com or a flight and hotel package to Mexico and the Caribbean only (excluding group reservations) on aircanadavacations.com. We suggest you print and keep a copy of your email so you have a written record of your eCoupon number and PIN. You may have requested to convert my ticket value to somebody Air Canada Travel Voucher. use another form of payment. Step 2: Select the booking you wish to cancel and click the Cancel Booking link. Trying to sell vouchers worth $4k. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-109070346', '');}, 'log_autolink_impression');airline knowledge is a bit out of date. He stated that the transferable vouchers can be "used under any passenger's name". You'll need to have your 15-digit ACCredit number and corresponsing 4-digit PIN handy. The Air Canada Travel Voucher was introduced on May 18, 2020 for customers who held tickets for flights that were cancelled on or after March 1, 2020. Air Canada customers can still elect to have a fully transferable Air Canada Travel Voucher (ACTV) with no expiry date or converting the value of their ticket to Aeroplan points with a. It is possible to redeem your electronic travel voucher in a few clicks once your reservations are completed with Air Canada Reservations, your travel agency or at an Air Canada-staffed airport (it is as simple as providing the number of the voucher to the agent on the day of your booking). In the event that a ticket or ancillary service purchased (in part or in full) using an ACCredit is being refunded, the value or the unused portion thereof (based on the terms and conditions of the fare being refunded) that was originally paid for by using an ACCredit will be refunded to the original ACCredit number. Report inappropriate content. eCoupons are issued via email. Air Canada reserves the right, and the eCoupon holder agrees, that Air Canada may at any time change the present Terms and Conditions or contract with another third party to administer the eCoupon program. Flycoair shall not be liable for any error or inaccuracies, failure on the site, we always try to provide the best possible fares and deals for the customers. The email would have ships a 15-digit travel voucher number (for . When you cancel your flight, you can convert the remaining value of your ticket to Aeroplan miles with a rate usually higher than 65%. Air Canada Customer Relations. My membership with Aeroplan is through a TD bank (Toronto Dominion) credit card. We do not own any travel services or We are not the airlines, hotel, cruise, and car rental as well as we are not associated with any of them. The concern about miles being devalued in the future to changes to the program is a valid risk, and one to be concerned about in all frequent flyer programs, and why I don't like to sit on too big of a miles balance. View #1: https://www.aeroplan.com/home.do#/ Read the Terms and Conditions, linked at the bottom of the page. If the cost of the ticket being purchased is greater than the value of the eCoupon, the stored value will be depleted to zero value and the difference must be paid with another eCoupon, Gift Card, eGift card or other accepted form of payment. Any legal documents (e.g. Call Centres at 1 (888) 247-2262, or through a travel agent at, To pay for a variety of fees, travel options and services (e.g. No response. If the fee or travel option cost is greater than the balance of the eCoupon, please use another form of payment. Heres how: Provide proof of the form of payment used to pay for the seat or travel option, Include the details of your unused Air Canada eCoupon. Indicates an external site which may not meet accessibility guidelines. maybe they have improved their telephone access now. As I have paid in full for my (ta && ta.queueForLoad ? He finally suggested I REPLY to the original confirmation email. Image Credit: Air Canada. I sent them a final notice. An email will be sent to the original email on file with your new PIN. **Ha. ACCredits cannot be used for payment of air travel wholly over the services of any other airline, or for the payment of a flight pass or ticket which is part of a group booking. According to the press release, with today's announcement, Air Canada is extending a refund option to all eligible customers with tickets for travel dates on or after February 1, 2020 and who purchased their ticket before April 13, 2021. Once travel has been completed, fill out our Ticket Refund Application Form which may not meet accessibility guidelines. ACCredits cannot be sold or bartered; unlawful sale, attempted resale or barter is grounds for seizure and cancellation of the ACCredit without compensation. Contact the travel agents directly to allow them to use the travel voucher. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-106713342', '');}, 'log_autolink_impression');flight (Standard Economy), I can afford to wait at the moment. It said wait ten weeks. court order or letter of special circumstances) pertaining to custody. Re: Air Canada Travel Vouchers. Agency* we are entirely acting as an agent, Our aim is to create a connection between travellers and suppliers of travel services. These coupons are not debit or credit cards, and they do not have any implied value. This is the version of our website addressed to speakers of English in Canada. Air Canada Travel Voucher. With no explanation as to what that actually means. Also they say transferable, what does that actually mean in voucher terms ?? more, You seem to have JavaScript disabled. Make sure you are both carrying valid ID, No response. ACCredit: Air Canada offers users useful features to accomplish their air journey without obstacles. Have a look at https://forums.moneysavingexpert.com/discussion/4948617/dialing-an-888-toll-free-number-from-the-uk Janet - it is worth a try if you want to contact them. the company has agreed to refund customers whose flights were cancelled last year due to the [+] COVID-19 pandemic. Air Canada has announced today that, as part of its financial aid agreement with the federal government, the company has agreed to refund customers whose flights were cancelled last year due to the COVID-19 pandemic. In an announcement last week, Air Canada revealed that changes had been made to their refund policy for flights that had been affected by the COVID-19 pandemic. Look under Payment Summary on the payment page if youre booking an Air Canada flight or making an Aeroplan flight redemption. If it is lost, stolen, or used without authorization, the value will not be refunded. Air Canada customers can still elect to have a fully transferable Air Canada Travel Voucher (ACTV) with no expiry date or converting the value of their ticket to Aeroplan points with a 65% bonus. No, they cannot be used for ACV as they are not the same company, I don't use Aeroplan miles so can't say if that would be worth it or not. It will expire on the date mentioned in your email, leaving the balance zero. Air Canada Travel Vouchers are not redeemable toward the purchase of Air Canada Flight Passes, group travel, Air You will get your Voucher in this section. and dont forget to bring your electronic travel voucher number. Electronic travel vouchers are transferable: Over the phone Hotel points can also be converted to Aeroplan miles at a lower value. It takes at least three business days for your travel voucher to show in your balance. Air Canada eCoupons are fully transferable. ACCredits cannot be sold or bartered; unlawful sale, attempted resale or barter is grounds for seizure and cancellation of the ACCredit without compensation. Recaptcha. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-106709623', '');}, 'log_autolink_impression');flight or even hotels, (even in Ireland). In essence, when you use a total sum of $1,942.38 to purchase Aeroplan miles at 1.8cpp as an Alberta resident, you'd pay $92.49 worth of GST and receive $1,849.89 worth of actual miles. Has anyone tried phoning an (ta && ta.queueForLoad ? The Air Canada Travel Voucher cannot be redeemed at any airport locations, including airport counters or kiosks worldwide. My membership with Aeroplan is through a TD bank (Toronto Dominion) credit card. Effective today, for new tickets purchased on or after April 13, 2021, Air Canada will provide customers an option for a refund to the original form of payment in instances where Air Canada cancels their flight or reschedules the departure time by more than three hours, irrespective of the reason. My assumption would be that you can give them to someone else to use, if you can't use them yourself, but I really don't know for sure. The toll free numbers 800, 833, 844, 855, 866, 877 and 888 are only available in the US and Canada. I have Aeroplan and find it awkward to book (ta && ta.queueForLoad ? I haven't heard of anyone losing in small claims court against them. How do I know if I have an Air Canada Travel Voucher? ACCredits are not redeemable toward the purchase of Air Canada Flight Passes, Air Canada Vacations products and services, Air Canada Cargo products and services, Air Canada Maple Leaf Club membership fees, or for the purchase of third-party products/services such as duty-free, Air Canada Bistro (e.g., food and beverages), hotel bookings, car rentals and/or travel insurance. ACCredits are not redeemable toward the purchase of Air Canada Flight Passes, Air Canada Vacations products and services, Air Canada Cargo products and services, Air Canada Maple Leaf Club membership fees, or for the purchase of third-party I would like to try and understand the Aeroplan points a bit better so maybe others can explain as I have never used these before. Just on a side note, can you use an Air Canada Travel Voucher on Air Canada Vacations where I could book flight or even hotels, (even in Ireland) Any feedback would be great ! You and the person to whom you wish to sign over your electronic travel voucher can go together to the airport and purchase a ticket at any Air Canada counter. Your ACCredit does not expire. Can air canada travel vouchers be transferred to another person? Check Balance Click on it to redeem its price. If the price of the ticket is less than the value of the eCoupon, the remaining value of the eCoupon is retained until the eCoupon expires. If the inbound flights are sold out, I am stuck with one outbound flight. eCoupons are issued via email. I think offering Aeroplan miles might be good value for people who currently use the program. This is the version of our website addressed to speakers of English in the United States. To redeem your Air Canada travel voucher on the website, you can take the following steps: There are various details that a user should know before using these vouchers provided to them by Air Canada. Note, the redemption rules are different depending on where youre choosing to complete your purchase. Air Canada reserves the right to reject any claim for replacement of an ACCredit where there is suspicion of fraud or dishonesty (e.g., altered ACCredit or false request for replacement). For purchases involving multiple passengers/eCoupons, it is advisable to make separate bookings. These vouchers are issued as an email and have valid 13-digit voucher numbers. I have been waiting 7 months. This way, you can use your travel voucher on your next flight. The annual card fees vary according to the plan you enrol in. When I canceled my (ta && ta.queueForLoad ? Canada Cargo products and services, Air Canada Maple Leaf Club membership fees, or for the purchase of third-party products/services such as duty-free, Air Canada Bistro (e.g., food and beverages), hotel bookings, car rentals and/or If the cost of the ticket being purchased is greater than the value of the eCoupon, the stored value will be depleted to zero and the difference must be paid with another eCoupon, Gift Card, eGift card or other accepted form of payment. It's a shame that it's difficult for people in the UK not to be able to access the numbers that will get you through to the US/Canadian telephone system. Is there anyone out there that has used their voucher to book a ticket for a person, different from the one on the original ticket. I find good value in the program, and probably redeem about 500,000 miles every year, and am largely happy with the value I get. Fortunately, this is not an issue at the minute since nobody is going anywhere, but may be relevent in the future. The email includes a 15-digit travel voucher number (for example: 144401799902678). What do I do? Once you receive your Air Canada Travel Voucher, please note that it may take up to three business days for the value of your voucher to appear. Electronic travel vouchers can be redeemed to cover the base fare of a new booking. These travel vouchers can be used many times and always stay active. Should I expect to receive these emails eventually, or is that a load of horse plop? You might get an answer. They're transferable and don't have an expiry date. Also it was stated that value could be converted to Aeroplan Miles plus an additional 65% bonus. ACCredits are only redeemable on Air Canada toward the purchase of air travel offered by Air Canada and operated by Air Canada, Air Canada Rouge and Air Canada Express carriers and/or the purchase of ancillary services offered by Air Canada in conjunction with an Air Canada, Air Canada Express or Air Canada Rouge flight. Maybe they have fewer staff on their UK operation. If you misplace these numbers, youll need to complete our Customer Assistance form in order to retrieve them. I contacted them by email a few times, their phone line is not accessible. They could use these vouchers if this is allowed but despite all my messages to air canada, have never managed to get a response. Once your eCoupon expires, it will no longer be valid. ACCredits may be redeemed at aircanada.com, via Air Canada Call Centres, or through a travel agent if the booking is made at aircanada.com/agents. They are acceptable on Air Canada, Air Canada Rouge, and Air Canada Express. External site which may not meet accessibility guidelines. Information on scheduled and estimated departure and arrival times, delays and cancellations. Sadly I don't have access to 888 numbers. If you would like to make a booking through your travel agent, please contact them directly. ACCredits are valid only if received from Air Canada, Air Canada Rouge or Air Canada Express (i.e., Sky Regional, Exploits Valley Air Services, and Jazz Aviation LP). Within the email you receive is your 15-digit eCoupon number and corresponding 4-digit security code (PIN). ** That means the Phone number is associated with Flycoair travel agency, not with any other organisation. All the logos, trademarks & copyright material belongs to their respective owners. However, it does not expire when given as compensation under the Air Passenger Protection Regulations by the airline itself. more, You seem to have JavaScript disabled. Are you able to reject the voucher and get a refund? Air Canada reserves the right to reject any claim for replacement of an ACCredit where there is suspicion of fraud or dishonesty (e.g., altered ACCredit or false request for replacement).