Net promoter scores Survey results Customer churn Adoption rate Engagement Market share (vs competition) Conversion rates, Simultaneous users Number of customers Number of performance complaints Number of monitoring system triggered critical events. As technologies continually evolve and upgrade, IT also needs to cope up with handling modern challenges like cybersecurity, cloud computing, etc. Our candidates are pre-vetted, based in US adjacent time zones, and highly qualified and experienced. OKRs for Tech Leaders - Unlock:OKR Companies should also encourage ownership and autonomy among employees by letting them set their OKRs. The OKR framework has two components: Objectives: Goals that specify what you want to achieve Key results: Metrics that track your progress towards meeting your objectives Empower your teams by delivering clear company, team, and individual goals and metrics. As such, instead of attempting to define OKRs at an individual level, its far more effective to take a team-level view in which performance reviews and compensation are tied not to individual goals and metrics, but to the extent to which individual contributors support their teams objectives and key results. In the example below, we show how to keep the same objective and specify key results that tracks if improvements are achieved. Your objectives should support your mission and your companys values, but they should be tightly aligned to your long-term and short-term (or 1 year) goals. Since there's a clear framework in place, it's easy to see which teams or individuals should be accountable for specific tasks. Your submission has been received! According to London Business School, only a third of senior managers can name the top priorities of their respective companies. Additionally, software engineering is a fast-paced niche, which means annually set key results can become outdated pretty quickly. Increase number of new feature releases from 2 to 4 per month, Increase the frequency of regular assessments for application rationalization from 2 years to 1 per year, Increase code optimization to improve code quality from 1 to 3 per quarter. While its a simple concept, the business world is a complex place with many moving parts. That's mainly because of the inherent structure of an OKR. It can be intimidating to implement a goal-setting system like OKRs. The best frequency for tech teams is setting OKRs on a quarterly basis. Best OKR software of 2023 | TechRadar Without a continuous reflection on progress, your OKRs won't be much different from having KPIs. Your team may have out-of-the-box ideas that could raise the rating even above 4. Key Features: OKR hierarchy view lets you and your team visualize your company's OKRs and their alignment across the entire . OKRs empower your team to incrementally achieve company goals. An OKRis a popular management strategy that defines objectives and tracks results. OKRs are not a new bug tracking or agile project management tool. By signing up, you accept ourTerms of ServiceandPrivacy Policy. Use OKRs to Set Goals for Teams, Not Individuals - Harvard Business Review You can expand them based on how complex the objective is. Despite this, there is always ambiguity and debate around creating OKRs for Information Technology companies, especially for engineering teams. Enterprise objectives feed and inform every level all the way down to the team level, and even further down to the individual level." -Saahil Panikar, principal consultant at Project & Team OKRs can help IT teams overcome several challenges they may face. On the other hand, KPIs evaluate the performance of an organization over time. Software engineering teams can approach setting OKRs in different ways. Companies as diverse as Twitter, The Guardian newspaper, ING Bank, Airbnb, startups, and technology firms use OKRs. Looking to grow 10x ? Helps teams focus on the most important tasks and outcomes. Whether it is a new technological innovation or a trend that renders the previously followed system less effective, the . Objective: Improve IT infrastructure. Its important to find key results that are leading indicators of your objective, as opposed to lagging indicators. The key results are the metrics the team will use to measure the progress of their objective. Objectives and key results (OKRs) are a proven goal-setting framework for creating alignment and focus and building a highly productive and engaged work culture to drive your business outcomes. For instance, a software engineering team may want to lower the hang time for mobile app users. With a reduced Technology team, we focused on the few most impactful changes to the product, while keeping the ongoing improvements on the Service side. Introduced and popularized in the 1970s at Intel, it has since spread throughout technology companies as a way to help employees understand and be engaged in an enterprise's charter. IT OKRs can help develop talent within the department by setting objectives related to employee training and development, knowledge sharing, and promoting a culture of learning and growth. KR: Purchase coffee pots and a coffee machine, and cancel coffee service. Comments? According to a Deloitte study, 90% of companies that have implemented OKRs (Objectives and Key Results) have experienced improvements in communication and goal alignment. Secondly, you need to establish key results based on that objective. How to create shared OKRs for multiple teams Log in to Viva Goals and create a new OKR. Objectives should be short, inspirational, and engaging. 2023 ClickUp | Security | Your Privacy | Terms, Public Relations and Communications OKR Examples, Spekit uses ClickUp to track quarterly OKRs, 10 Project Scope Templates and Scope Document Examples, 10 Career Map Templates to Empower Your Teams Growth Path, 10 Easy-to-Use Feedback Form Templates & Examples, 7 of the Best Lessons Learned Templates for Excel and ClickUp, ClickUp Changes the Game for Software Development Teams, 9 Common Meeting Types The Best Types of Meetings for Teams, The Step-by-step Product Development Process Guide, 8 Marketing Goals Examples to Achieve Your Objectives, 7 Free OKR Templates: Objectives and Key Results in Excel, 20 Essential Product Management Templates, 10 Free Goal-Setting Templates (Excel, Word, ClickUp), 50 Effective Construction Project Manager Interview Questions, 10 Best Hubspot Integrations You Need to Know About in 2023, 10 Free Product Marketing Templates & Examples, Drive 1M organic traffic visitors to the blog by [date], Include at least seven internal links per blog post, Include descriptive alt text for every static image and GIF per blog post, Audit current blog process every two weeks, Reduce feedback loops from department heads from five days to two days, Create a blog process dashboard to eliminate 100% of bottlenecks, Identify 10-15 common requests and build task templates, Decrease request backlog by 60% across all departments, Increase number of team team satisfaction score by 85% by the end of [date], Decrease one-off email requests in the shared inbox by 55%, Develop three video tutorials to reduce in-person training meetings, Identify one owner and three co-authors to optimize the, Decrease average time to approve department requests from three days to one day, Audit team calendar every two weeks for meeting relevancy, Increase on-time task completion rate from 60% to 90%, Build personal development plans with 100% of the team, Increase task success rate from 80% to 95%, Submit 5-8 training and coaching opportunities, Interview 30 customers every month to provide suggestions for improved use of products/services, Decrease product-related complaints from 45 to 20, Maintain a max 24-hour response time in the support queue, Defined documentation of 3 core responsibilities: Lead, Manager, and Specialist, Launch Support department growth plan and org structure by [date] (, Launch Lead and Manager certification and continued skill building/training by [date], Build one feedback loop dashboard between managers, leads, and squad members, Increase customer feedback rate from 8.9 to 9.9, Improve employee satisfaction score from 7.6 to 8.9, Launch squad reorganization plan by [date], Increase percentage of support tickets resolved per week from 60% to 80%, Find 30-50 volunteers across the organization to test features before launch, Decrease time to fix critical bugs in production from 24 hours to 16 hours, Pilot a test project in the first four months for individual feedback and results, Implement automated performance reporting by [quarter and year], Launch communication dashboard for all issues and risks by [quarter and year] (Check out these, Improve response time from 20 to ten minutes, Audit non-critical meetings on the team calendar every two weeks to determine if necessary, Hire four new events coordinators by the end of the quarter, Participate in 3-5 events training classes every two months, Set and track 8-10 individual contribution tasks by [date], Increase percentage of post-show engagement from 12% to 40%, Host training sessions for all on-site volunteers one month before the event, Generate 500K in sales pipeline from the event by [date], Create 5-7 monthly topics for high-level transparency, Collect 10-15 post-meeting surveys for evaluation, Increase participation rate from 70% to 90%, Source and test cloud-based software to launch in [date], Process policy changes from 24 hours to eight hours, Increase employee office satisfaction score from 7.8 to 9.8, Offer one new product option each quarter, Establish a reward point system for complimentary company swag, Implement quarterly training for facilities staff, Increase office satisfaction rating from 88% to 98%, Reduce spending on office supplies from 20% to 10%, Source and test 3-5 booking software with mobile capabilities, Evaluate current room usage to propose 5-8 solutions for workplace design and costs, Reduce booking conflicts from 20% to 12% by the end of the quarter, Decrease time spent on switching between inboxes and voicemails from 14% to 5%, Lower resolution time from 24 hours to ten hours, Create a knowledge base for 10-20 most common requests that can be resolved without creating a ticket, Offer one personalized training program for eligible team members, Offer two employees each month to shadow leadership team members, Host free education seminars for all team members every six weeks, Integrate all purchasing requests to cloud-based software by [date], Adjusting spending levels across all departments by 30% without sacrificing quality, Decrease contracts and payments uploading time from two hours to 30 minutes, Decrease time spent backtracking receipts and logs from two weeks to three days, Develop 5-7 training materials for HR coordinators to build interview skills, Propose 7-10 manual tasks to automate using, Create a 2-4 minute video for policy update and awareness, Source and launch one communication channel within the first 20 days in [date], Maintain employee retention rate above 80%, Create free and available 24/7/365 online professional programs for the top 10 roles, Source and implement one mobile-friendly software in the first 30 days of [date], Decrease average ticket response time via mobile from one hour to 15 minutes, Increase number of training videos and materials from one to four, Set, track, and manage pricing terms for top 3 critical business systems, Propose 3-5 target operating models to adopt by [date], Decrease monthly software spending from $10k to $5k, Bring software and application usage from 12 to three, Perform audits every four weeks to assess individual workloads and software usage, Improve operational efficiency from 78% to 89%, Propose 3-5 solutions for a mobile-first communication tool, Achieve a score of 90 in internal communications surveys, Increase goal completion rate from 74% to 89%, Meet with 10-15 team members for role-specific needs and issues, Create one data use plan and publish it in the first 30 days of [quarter], Increase approval turnaround from three days to one day, Create four levels to categorize request type, Develop new form agreements to launch by [date], Increase Net Promoter Score (NPS) from 30 to 45 or better, Source 3-5 marketing agencies for asset and messaging, Drop four public previews before the launch date, Write 15 blog posts to help promote the podcast, Gain 5,000 podcast subscribers in the first month of launch, Increase email newsletter open rates from 40% to 60%, Increase positive mentions from customers from 50 to 80, Send all hardware and application access within three days of their start date, Replace text-based manuals and guides with visual aids by [date], Implement onboarding dashboard to reduce overlap work from 12% to 5%, Offer 5-7 online courses for continued growth, Conduct role-specific training every eight weeks, Streamline all tasks and HR paperwork into one task list per role by [date], Determine one onboarding coordinator to oversee individual department onboarding activities, Perform testing interviews with ten key accounts, Increase speed of product bug resolution by 75%, Hire 2 UX designers and 3 product managers by [date], Perform six one-on-one product training sessions for new hires within 60 days of their start date, Evaluate 3-5 individual contributors going beyond their roles to improve processes and product, Host five Lunch and Learn sessions to showcase new features before launch late, Increase learning time with each department from 5% to 15%, Conduct five cross-functional knowledge sharing sessions, Publish three original brand stories every week, Create a templated creative collateral kit by [date], Audit assets every four weeks for necessary updates, Increase outreach activities from 20% to 40%, Convert influencers into affiliates from 8% to 20%, Interview ten current affiliates for feedback, Publish official criteria guide by [date], Increase score of automation tests from 75% to 89%, Data validation is completed within one hour after testing, Identify one lead in each department to gather communication feedback bi-weekly, Share the progress of unfinished and completed work two hours before the end of the workday, Reduce team meetings from twice a day to once a day without sacrificing quality, Maintain review response time of fewer than eight hours on every task, Create a Master Feature and Team Lead list by [date], Identify 5-7 categories of bug severity by [date], Conduct three request button tests each month, Increase Request Demo form submissions from 40% to 60%, Require one enterprise and one startup sales webinar participation per month, Collaborate with the product team to produce a knowledge wiki by [date], Increase customer satisfaction score from 50% to 89%, Implement 5-7 strategies for personal presentation plans for enterprise customers, Increase monthly leadership posts from 20 to 50, Increase audience impressions from 16,00 to 20,000, Maintain video content posts at 4 per week, Increase response rate to social media comments from 45% to 65%, Increase the number of Twitter mentions and replies from 2,000 to 4,000 by [date], Increase customer satisfaction score from 78 to 89, Hire two social content specialists by [date], Propose 2-4 strategies by [date] to promote and distribute content, Propose a financial plan for cost implementation and technology resources by [date], Identify five top roles to pilot a trial run by [date], Launch performance coaching program by [date], Interview 200 team members to gather learning opportunities feedback, Allocate 20 hours per T&L team member per month for training compliance, Achieve aweekly Employee Satisfaction Scoreof >8, Survey ten candidates and 100 new employees for improvements, Collaborate with the marketing and creative teams to reskin the most viewed, Build ten sustainable sets for perpetual use, Develop training materials for equipment handling by [date], Partner with Recruiting team to fill four on-call videographer roles, Hire two editors and four video coordinators, Offer one training seminar for all team members every six weeks, Interview ten team members for feedback on the current process, Research top-performing and less-engaged video content to propose 3-6 writing strategies, Task = the tactics/activities to get there . Meanwhile, in an OKR, a set objective is associated with results. Only 16% of the employees report that their companies can effectively set and communicate goals. The IT department can use OKRs to define and track goals and objectives related to technology infrastructure, business process optimization, innovation, customer experience, talent development, cost optimization, and other areas.