UK PO15 5UA. Alternatively, to check your handset and tariff are set up for International Roaming or discuss adding a Bolt On, please fill out our simple Webform, call us on 01329 558 558 or get in touch via our LiveChat. Clear guidance given and understanding of my problems. 3 min read. 4. 5 days ago. They explained everything in a 'non-technical' way so it was easy to understand. We are a broker not a lender (FCA Registered Number: 729695). 4 days ago. Switching information can be requested separately to requesting your PAC/STAC code, which helps explain the process in more detail. Bismark business processes are adequately protected from information security and business continuity risks. Markets Act 2000. Share it with your network! + Will switching my network impact my other services? that manager is the one who is also in charge of complaints. This can happen when there is a reduced or recent loss of signal or if the mast youre connected to is congested with other calls. Stay connected and collaborate seamlessly, no matter where you are. Thinking of Leaving - Aerial Direct They will give you advice and then pass on the details once taken a report, unfortunately I cant really do much as I was caught in the same way your daughter was and was oblivious to it, had to learn the hard way but Im nearly at the end of the contract now. Mobile phones work using radio signals therefore sometimes a small change in position can affect the signal. Termination of Contract by Mutual Consent, You need to notify the party of the contract that it is being terminated, and you wish to let them know the termination date, You want to ensure you keep a good relationship later on just in case you want to work together again. To find out if you need to pay an early termination fee, text INFO to 85075. 5 days ago, very helpful answered all my questions and help me set up my account for online billing, WAYNE METCALFE It is always great to hear that our agents are providing a quality service. They just called me today asking me to renew on a 'better deal' which is better than i'm on now, but not as good as O2 consumer deals, i said i don't want to renew right now thanks as i feel a bit trapped, and that i don't have any flexibility, and got a barrage of info in a condescending tone as to how if i wanted to save money, give them a call. So I called the ombudsman who said, its not at all normal to issue preliminary and a final deadlock letters and the year starts to run from the preliminary deadlock letter. Monday Friday, 08:30 17:30. Financial Conduct Authority for certain types of consumer credit lending and credit related Due to our established relationship with partners such as Gamma, IPCortex, NEC and Horizon we are able to provide the best services and equipment. We are glad to hear that you received all the help you needed. The main socket into the premise is called the master socket. Follow the instructions to set up your new PIN. A Notice of Contract Termination is a formal declaration that you give to another party that says you intend to cancel the contract. To discuss this further with an expert, please call us on 01329 558 558 or get in touch via our LiveChat. Are they a bonafide company? Well done and the best of luck with this. My contract now seems to be with Aerial but my bank Direct Debit is still with 02. So I let my other half organise his mobile contract a few years and he chose 02 then when he tried to contact them about something it seemed that he was under Aerial Direct. You can upgrade your handset at any time using our Refresh product, please fill out our simple Webform or call us on 01329 558 558. Company no. 3 days ago. We are trusted to provide award-winning communications solutions and services for over 85,000 businesses, from tailored mobile tariffs to reliable phone systems and superfast connectivity Best Mobile Service and Solution Provider Mobile Industry Award 2021 & 2022 Customer and Digital Excellence O2 Direct Partner Network 2017 - 2022 Large Business I'm paying 39 a month at the moment and my contract ends in December - there's no way I want to wait that long, but buying my way out is going to be expensive (approx 300) and like the very 'helpful' person at Aerial Direct said "you're never going to claw that back anytime soon", on Always remember anyone can post on the MSE forums, so it can be very different from our opinion. I consent to Aerial Direct collecting and securely storing the above contact details, processing them with O2 and contacting me in response to my interest, in accordance with our, Find out 4 days ago, None None Please keep us updated. 5 days ago, Support lines are open between Social media 05-10-2017 I tried twice recently and gave up both times. STAC code: Get your a PAC or STAC code. info@contractaerial.com. Your Broadband cable also known as a DSL cable plugs into the DSL port on the front of your router, then into your master socket. Once youve signed up, well put the request in to take over your services with your current supplier. Has anyone been able to sucessfully get out of their contract? Requests made after 4 pm or on a weekend or bank holiday will be completed within 2 working days. Kacey was really helpful with addressing two of my issues with new contract and new sim card. If you find that your SIM or handset has become locked please fill out our simple Webform, call us on 01329 558 558 or get in touch via our LiveChat. on I dont need to be told about the business ethics of this company, I have seen the previous posts and have been fooled for a while! A Wireless Access Point connects into the back of your router through an Ethernet cable and allows for greater signal coverage and control of the connected devices. Sample 1 Sample 2 Sample 3 See All ( 11) Save. I immediately contacted Aerial to ask about cancellation rights but they said as it's a business contract and there are no cancellation rights / cooling off period. I closed my business 2 years ago and tried to get back onto O2 and kept getting offered new tariffs, and told that not being a business doesn't matter now. Aerial Direct Limited is authorised and regulated by the A contract cancellation is not an unusual event in the life of a contractual agreement. He only recalled having a conversation with 02 telling him that as he works for himself it would cheaper to have a business contract (there's only him in . Please ensure you check the location of the equipment. Occasionally dust can gather between your SIM and handset. PAC code: Company no. Always there to help. Try the following to remove the dust: Turn off your phone and remove the SIM card 28-09-2018 A contract cancellation is not an unusual event in the life of a contractual agreement. Arnold Greenhalgh .p.s. If you have a legitimate reason to get out of a DirectTV contract then you can do so at no charge. I am more disappointed that anything that 02 would partner with a company who are misleading consumer into long, expensive dealsthe only reason I didnt hang up in 2012 was because I believed them to be 02. A fifth company, Central Research, Inc., is new to . Give us a call on 01329 558 558 and speak to one of our friendly advisors. Without attachments, the average email uses between 10 and 30KB of data. You can also download and use the O2 My Network app (if you have an iPhone or Android smartphone) to check the coverage and tell them about any problems. The assistant that dealt with my query was very knowledgeable and helpful. Please see our master socket guide to understand which master socket you have, but to also see a detailed router set up, By default, you will have personal and group voicemail unless specified otherwise. Cancel your contract Noticed an additional cost on your bill? Weve got a great value range of affordable plans to help you stay in touch, without going over budget. Thanks for that detailed post @Filomena. It may be that you have recently dropped or bumped your handset. If you need more data, our friendly advisors are on hand to help, please fill out our simple Webform or call us on 01329 558 558. We often link to other websites, but we can't be responsible for their content. 15:18, on You can access your bill through your My O2 portal through the O2 website http://www.o2.co.uk/business/myo2business. Deal alerts which were costing me 1.50 a time and also about my high bills Every time I have phoned I have been very well looked after. Aerial Direct Read 1 more review about Aerial Direct CU Customer 1 review GB 7 hours ago Verified Change of email address on account 12:55, on I was a direct O2 customer for 10 years and switching was the biggest mistake. We often link to other websites, but we can't be responsible for their content. Upon cancellation of this Contract for any reason, or upon Contract expiration, each party shall be released from all obligations to the other party arising after the date of cancellation or expiration, except for those that by their terms survive such cancellation or expiration. Instead, they couldn't be bothered to deal with my complaint so they closed it in secret without telling me hoping I'd forgotten. Sometimes there are more texts being sent than the masts in the area or that O2s network can handle, so you may see a delay in message delivery. Has anyone been able to sucessfully get out of their contract? 1275 Glenlivet Drive, Suite 100, Allentown, PA 18106 . We are a broker not a lender (FCA Registered Number: 729695). Our 98% client satisfaction rate is testimony to over 35 years telecoms experience. more, http://www.o2.co.uk/business/myo2business, https://www.aerial-direct.co.uk/claim-your-discount/, https://aerial-direct.itclientportal.com/ClientPortal/Login.aspx, https://www.draytek.co.uk/support/downloads/vigor-2862. Sign in to continue. I was given a very clear explanation for the rise in cost and how to avoid it when I travel abroad in future. Have you tried Wi-Fi Calling? 5 days ago. Whatsyour actual issue with them? Then they tried to blame these "unprecedented times" as a reason for me to accept their offer. Our team aim to reply to all enquiries within one working day. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. 3 days ago. Your lovely comments will be passed onto Yasmine, who will be pleased to hear that she was able to help you. Find out For a STAC, text STAC to 75075. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If your current phone or plan isnt right for you, we may have another one that is. Please visit our online guides to understand more about Wireless Access Points. Its official! Financial Conduct Authority for certain types of consumer credit lending and credit related Theyll let you know if there are any exit fees for your contract with them. 4 days ago. The lady that spoke about my concerns and problem was extremely helpful and very pleasant, she sorted out all the issues quickly and efficiently, Clive Illingworth Text to switch For a PAC, text PAC to 65075. For a standard canceled by the Defense Standardization Council (DSC), however, the DSC must first approve the reinstatement. Enter your postcode (and landline if you have one) to check package availability, prices and broadband speeds for your property. Verification can help ensure real people write reviews about real companies. We know there may be times when its hard to get a mobile signal. Solved: O2 or Aerial - who am I with? and why has my phone - O2 For a STAC, text STAC to 75075 4 days ago. We use dedicated people and clever technology to safeguard our platform. The small plastic chip in your phone, which is used to connect your handset to the network, can sometimes display an error message. Madeleine Lock Keep track of costs, pay your bills online, Add or remove extras, and manage your settings. Excellent service Aerial Direct. 28-09-2018 4 days ago. Re: Aerial Direct - Has anyone managed to get out of the contract? Alternatively, please raise a support ticket or speak to an expert on 01329 558 555 and our Support team will be able to help. Only those parties involved in the agreement can terminate a contract. If you have continuous signal problems there are ways we can help to try and improve this. However, recently our community managers are getting involved with all sorts of issues and have had great success in getting problems sorted more quickly than anyone else. After automated answering systems failed to relate adequately to the real issues along came a woman who fully grasped the info necessary and restored everything as it should be with efficiency and far more customer satisfaction.. Hi David, thank you for leaving us a review. Saves any middleman intervention and they have successfully sorted out many problems. Partnering with over 85,000 businesses enabling them to have the conversations that count. cloth If youre not at the end yet, youll need to wait or pay an early termination fee. Looking in the mirror could be transformational A secret shopping story. (, I consent to Aerial Direct collecting and securely storing the above contact details, processing them with O2 and contacting me in response to my interest, in accordance with our, Find out If you ever require our service again please do not hesitate to call us on 01329 558 558.Aerial Direct. Bonus Tip: How to Cancel DirecTV Now - Rather-Be-Shopping Blog You can also use your voicemail abroad. You can choose to cancel specific mobile number(s) or your whole account. No help whatsoever and Im stuck in a business contract as a consumer with no where to go. More importantly, Aerial Direct has given us the service they promised and I know I can contact them if I need help in the future. This can be achieved from the phone itself by pressing the menu key and then scrolling to call features then navigating to call forwards. There are a number of factors that can influence your wireless signal from other electronic equipment, walls, floors and even the location of the Wireless Access Point. 12:20. Call 901 from your handset to access your voicemail. Cox: Up to $120. Shirley Walters Editor, Marcus Herbert, https://forums.moneysavingexpert.com/showthread.php?t=5917527, https://forums.moneysavingexpert.com/showthread.php?t=5964435. activities that are regulated under the Consumer Credit Act 1974 and by the Financial Services and To change your PIN just follow these simple steps: Call 901 AT&T: $325 minus $10 for each full month. If you can, try moving the WAP to a new location, however, if its fixed to a wall please move any potentially obstructing items. everything thats going on at Aerial Direct. Aerial Direct wins gold at The Mobile News Awards 2023 Aerial Direct has won the Best B2B Reseller award at the. By clicking Accept, you consent to the use of cookies. My new SIM card was activated by a very helpful young man who explained everything clearly. 3 days ago. When I called about upgrading the tariffs and contract lengths were not good deals so I asked why I couldnt have one of the 2 year deals that 02 have on their website, I was told that I couldnt due to where I was in my contract stage. Go to solution Anonymous Not applicable Options on 07-10-2013 15:53 My 02 contract was up for renewal and someone claiming to be from 02 phoned and offered me a new deal for 24 months. Keep your current mobile number and transfer it to your new network provider. As I say if they had never mentioned 02 in the orignal sales call I would never been in this situation. We provide businesses with award-winning customer services as well as proactive Account Management with over 250 UK based staff, dedicated to delivering a seamless and effortless customer experience. You can continue to check your bills up to six months after youve cancelled. You cannot cancel via their website as they DO NOT want to make it easy for you to cancel. 05-10-2017 05-10-2017 Excellent communication and information. Hi Madeleine, we appreciate you providing us with your excellent feedback. Get easy access to all the info about your account in one place. Cancel your contract Reply from Aerial Direct 5 days ago Thank you for leaving us a review. Try the call again and your phone will pick up the nearest mast to you and the signal will continue working. 4 days ago, Vicky Grant There are five different ways you can do this - Send Sky a message via Facebook Messenger Send Sky a text on: 07786 200342. You will be asked to set this up the first time you call your voicemail. In the Telecommunications Service Provider category, The negative - Initial swap over from existing supplier took over 24 hrs, so couldn't make or receive calls. Aerial Direct Limited is registered in England & Wales at: 1 Barnes Wallis Road, Fareham, Hampshire, Since I went ahead and requested my call records, as is my right under gdpr, aerial direct put in my notes "customer has requested to close her complaint" and they closed it! We offer flexible tariffs, and the power to work remotely without a dip in connection and security, We provide businesses with award-winning client services, with proactive Account Management from over 250 UK-based staff. AVOID! Little stuck here, want to get out of this contractor have it reduced dramaticallyany help:? more. So things were out until about mid May. Aerial Direct - Has anyone managed to get out of the contract? Sites such as Facebook, Twitter and Instagram can quickly burn through your data. They explained everything in a non-technical way so it was easy to understand. conclusion - if you have been missold a business contract by aerial direct, do not be fooled. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.Aerial Direct. So effectively I'm stuck until november 21 having already been paying the same costs since 2018!! Six months or so before contract end. If you continue to experience technical difficulties with your signal please fill out our simple Webform, call us on 01329 558 558 or get in touch via our LiveChat. Thanks, I have contracted Citizens Advice, they said I may have a claim but it would be up to me to prove that I was misled. Working closely with O2 allows us to provide our customers with excellent service along with offering our customers all the added benefits of being with O2. My calls were answered quickly. 14-07-2020 So I'm thinking I'll probably summarise what I want to aerial, but expect to have to go to the ombudsman. Barbara Roper Hello folks. If there is an issue in your area you can subscribe for updates on ongoing work, so that youre kept up the date. Previous community managers have helped other customers. one of our friendly advisors. Connect your business to the world, effortlessly. 23-04-2020 business processes are adequately protected from information security and business continuity risks. They have only charged me the agreed contract amount once for the 3 months I've been on it. Hello@django90, welcome to the O2 community! Contact your Account Manager if you have one. Once your mobile number is disconnected we wont continue to charge you, but we need a direct debit in place to take any final payments when theyre due. Looked back and found myslef in a 33 month contract and was stunned!!! Wing rear, part number 35779. If this doesnt work call 1780 free from your mobile, or +447802 090 100 and you will then receive a text to tell you the correct number to call. Direct Contracts with Clients - Upwork Help 5 days ago, Peter Dixon This is when you transfer your existing phone number to your new mobile phone and/or contract. This was later renewed, but When I heard about her contract she was given I was appalled at how much she was paying for what she was getting. Oh and yes, its a business contract and I am not a business the usual. 15:15. I hope other people see the comments and dont make the same mistake I did. If you have forgotten your PIN code it may be that the handset requires a PUK (Personal Unblocking Key) code. Compare our phone and broadband packages online. customer So further to my post above, I didn't update in a while because before my subject access request to o2 was delivered (takes up to a month) and just before my 8 week complaint deadline to go to the ombudsman, the whole of England went into lockdown AND I caught covid-19 and was ill for 6 weeks and ended up in hospital. Far better system for members. 15:41. We have won the O2 Customer Excellence Award for many years along with many other industry-recognised awards. All rights reserved. If you are with Virgin Media you have to contact them directly. 12:52. Thank you! Speak to one of our advisors to find the best solution for you. Gather up all your account information and call DirecTV at 1 (800) 531-5000. Call recordings can be obtained by single calls or an entire archive of the last 21 days. Downloading video eats the most data, but sending or receiving emails with large attachments can use just as much. If you ever need us please don't hesitate to call us on 01329 558 558. If you submit your request before 4 pm on a working day, your number should be transferred the next working day. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.Aerial Direct. Please note if there are any discrepancies you may be required to contact your supplier to solve. they pointed me to various regulations which were very helpful. Aerial Direct - Has anyone managed to get out of the contract? Deal alerts which were costing me 1.50 a time and also about my high bills Tail left, part number 45669. Marcus Williams and Joel were both really easy to talk to and helped me and my company so much after problems we had with our previous supplier. Has anyone been able to sucessfully get out of their contract? What's the O2 community and how to get started. Your current provider will write to you to confirm your supply is switching to us. 13:25. Just use your phone as normal the person youre calling doesnt even need to have Wi-Fi Calling. Many thanks . 21:49. I'll drop you a Private Message to get more info just in case there's something we can do to help out. Aerial Direct Limited is registered in England & Wales at: 1 Barnes Wallis Road, Fareham, Hampshire, activities that are regulated under the Consumer Credit Act 1974 and by the Financial Services and 16:53. When I went though my account notes from aerial direct, you know the call I referred to above where I requested my call records and aerial said I had to withdraw my complaint in order to access the information, then reissue a new complaint after I got the call records ? We provide our customers with award-winning services. However, it is possible that the phone has a fault. If you switch to another network at least 22 days before your normal billing date that month, youll get your final bill on your normal billing date. All calls you make with it will come out of your plans allowance of minutes as usual. When your SIM is locked you will be unable to make or receive calls or texts. Early exit fees. If they had got back to me before 8 weeks was up, there would be no reason to consider unprecedented times. 08:50 Email By clicking Accept, you consent to the use of cookies. Financial Conduct Authority for certain types of consumer credit lending and credit related here's the interesting bit. so now i am going to contact trading standards again as a follow up. Check that the power adapter is correctly connected to the mains socket. R750 (R250 x 3) Early cancellation penalty 50% of remaining subscription fees. Direct Debit is our easiest method of payment. 09:22. We are proud of what we have achieved and are excited to continue on this journey of growth and success. Enhance communication, increase mobility, and optimise productivity for your team. If you are having trouble doing this please contact us on 01329 558 558. Comcast Xfinity: $25 per month remaining on contract. Downloading an app or game uses around 30MB and using apps online may drain your data quickly. 28-09-2018 Alternatively, this is something we can train you to do. however its imoprtant to be able to get through to people when you need to! Try an alternative method between the handset, headset (if possible) and hands-free speaker phone.