2023 The energy on these days rocked my world. in each other. Once they thought you had what it took, they would play the role of reverse shadow and would monitor your knowledge and professionalism on the job. } } Learn more. only to stand outside it. More. Filter by location to see Apple Technical Specialist salaries in your area. I saw at least 40 other possible candidates who seemed just as eager as I. Apple employees welcomed us to the event with videos about Apple's achievements, and concluded with a written quiz on your knowledge of Apple product and its major software, like Pages, KeyNote, Numbers, Aperture, as well as Time Machine and others. } What it's REALLY like to work in an Apple store:You get to work with really creative people. Two weeks passed with no contact, so I decided I would visit the Apple Store in the Westfarms Mall in Connecticut. To start the conversation again, simply Other benefits included stock pay options (up to 10% of your income quarterly at 15% of market value) and discounts, such as 25% off a product once a year, 15% off products for friends and family on three products a year, and an unlimited 10% in-store discount on anything, any time. provided; every potential issue may involve several factors not detailed in the conversations Cambridgeshire Radio Station, If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. In addition, Business Specialists will be known as Business Experts, Back-of-House Specialist will be known as Operations Specialists and Inventory Specialists will become Operations Experts. I became inspired to spread the creativity bug and often found myself being thanked and praised when customers left the store with exactly what they needed. only. vertical-align: -0.1em !important; I worked for Apple in a Connecticutstore from October 2010 through May 2012. After concluding the final interview I was informed that I had made the cut, and would be starting with the company the following week. I will never forget them. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. At Apple, base pay is one part of our total compensation package and is determined within a range. Learn more about the E-Verify program (Opens in a new window) . You quickly diagnose product issues on the spot, explaining situations with patience and compassion. What its REALLY like to work in an Apple store: You get to work with really creative people. Learn more about Technical Support roles. } Learn more about your EEO rights as an applicant (Opens in a new window) . .panel-grid-cell .widget-title { to imagine the unimaginable, [CDATA[ */ Now Jeronimo is paying it forward: The leaders here remind me of the high school computer teacher who first inspired me to explore my interest in technology. box-shadow: none !important; Working as a Technical Specialist at Apple: 352 Reviews | Indeed.com At Apple, were not all the same. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. In this role, I try to be that person for others., Melissa considered herself more of a people person than a tech person, but after joining Apple, she had the confidence to learn something new every day. } } where everyone is welcome. } #secondary .widget .widget-title, #footer-widgets .widget .widget-title, #masthead-widgets .widget .widget-title { Learn more (Opens in a new window) . Technical Experts will carry outproblem-solving across a range of products, and repairs on iPhones only. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. 3.8M subscribers in the apple community. padding: 0 20px; Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . Technical Support - Careers at Apple overflow-x: hidden; Worked on several roles, included technical specialists and genius. [CDATA[ */ Technology specialists provide support services for technological systems, programs, and networks. If you have a talent for hands-on problem solving, you can address customers technical issues to reconnect them with the Apple experience they love. } At the Apple Store, youll get the technical training you need for your role, and an experience youll value for life. Learn more (Opens in a new window) . var mobileNav = {"search":{"url":"https:\/\/www.fondation-fhb.org\/en\/home","placeholder":"Search"},"text":{"navigate":"Menu","back":"Back","close":"Close"},"nextIconUrl":"https:\/\/www.fondation-fhb.org\/wp-content\/themes\/vantage\/inc\/mobilenav\/images\/next.png","mobileMenuClose":"<\/i>"}; Get discovered. At first I didnt understand why she was so upset about an easily replaceable phone. Hes known for his op-eds and diary pieces, exploring his experience of Apple products over time, for a more rounded review. } font-size: 16px; Apple Roles include Creative, Technical Specialist and Genius. width: 33.333%; I remember they would often buy the entire store crew a full meal for free on launch days, which was pretty awesome. You use your amazing diagnostic and people skills to assure Genius Bar customers of swift resolutions to their technical issues. #footer-widgets .widget a, #footer-widgets .widget a:visited { As Microsoft begins hiring for its first retail stores, the giant is showing its usual flair for naming. Specialist salaries - 14 salaries reported. A forum where Apple customers help each other with their products. When Jeronimo first interviewed with us, he realized that personality was even more important for this role than a tech-heavy resume. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. As a Genius, you provide insightful advice and friendly, hands-on technical support to Apple customers in need. var wpstream_player_vars = {"admin_url":"https:\/\/www.fondation-fhb.org\/wp-admin\/","chat_not_connected":"Inactive Channel - Chat is disabled. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. Pay and benefits: When I worked at Apple, I was paid $12 an hour as a specialist. Apple certification programs are IT professional certifications for Apple Inc. products. line-height: 29px; Apple wins major appeal in legal fight with Fortnite maker Epic Games Thanks to J for the additional info. Press Contacts Apple Media Helpline media.help@apple.com Latest News After concluding the final interview I was informed that I had made the cut, and would be starting with the company the following week. I learned a lot and grew exponentially as a result through the extensive experience exercised there. At the Apple Store, you maintain customers trust in Apple as a skilled technician, troubleshooting and repairing products. In the US alone, Apple has 265 retail stores across 44 states. Salary: Apple Technical Specialist in United States April 2023 We were thanked for coming and then excused once we had completed our quiz. I spoke with a manager who asked when Id be available for an interview, and we picked a time. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. I am interested to work at Apple while I am in University, however, would I need great knowledge and experience with Apple softwares/products before applying? vertical-align: middle; Apple is a drug-free workplace. Youre reading 9to5Mac experts who break news about Apple and its surrounding ecosystem, day after day. United States Department of Labor. Apple Interview Questions (2023) | Glassdoor It was just a few days later when I received my first follow-up call. margin-top: 0; } var cnArgs = {"ajaxUrl":"https:\/\/www.fondation-fhb.org\/wp-admin\/admin-ajax.php","nonce":"914110b2e1","hideEffect":"fade","position":"bottom","onScroll":"0","onScrollOffset":"100","onClick":"0","cookieName":"cookie_notice_accepted","cookieTime":"2592000","cookieTimeRejected":"2592000","cookiePath":"\/","cookieDomain":"","redirection":"0","cache":"0","refuse":"0","revokeCookies":"0","revokeCookiesOpt":"automatic","secure":"1"}; As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Test Engineer. Customer loyalty and satisfaction is their number one priority. The Technical Expert position appears to be designed to free up Geniuses for more complex troubleshooting and repairs. The training has been completely redesigned and moved to an online, self-paced format. Pay varies depending on tenure and location. See which role best matches your experience. any proposed solutions on the community forums. Recertification exams for unexpired certifications cost $49. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. Your base pay will depend on your skills, qualifications, experience, and location. Worst part of working for Apple: Honestly, looking back, most of my time there was pretty great. From setting up your device to recovering your Apple ID to replacing the screen, Apple Support has you covered. User level:Level 1. Mall hours means working on the weekends and evenings. } The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). }. I became inspired to spread the creativity bug and often found myself being thanked and praised when customers left the store with exactly what they needed. What It's REALLY Like to Work at an Apple Store - Business Insider Hes since taken advantage of his teams support, including the coaching and mentoring that have brought his skills to life for today and tomorrow. Feb 7, 2019 6:31 PM in response to Whatsup143, Apple At Home Advisor - Jobs at Apple - Apple, Feb 7, 2019 6:38 PM in response to Whatsup143, For your school, refine your search LOCATION of this search, https://jobs.apple.com/en-us/search?search=College&sort=relevance&location=united-states-USA, Feb 7, 2019 6:41 PM in response to ChitlinsCC, Sorry that I did not clarify but Im from Australia, Feb 7, 2019 6:45 PM in response to Whatsup143, https://jobs.apple.com/en-au/search?sort=relevance&location=australia-AUSC, Apple Jobs/Roles (Genius/Technical Specialist), User profile for user: Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. display: inline !important; line-height: 29px; After determining whether repairs can be done or a replacement is needed, you offer solutions to quickly get users up and running again. When a customer needs assistance, you (12 points) Question:Q: Question:Q:Apple Jobs/Roles (Genius/Technical Specialist) Hello, I have just finished High School and back in year 10/11 I have always wanted to work at Apple as a Genius or Technical Specialist. Title(s) held: My official title was specialist. My job in the Apple retail store was to provide the customer with an informative and memorable purchasing experience. .entry-content table { font-size: 32px; Then she told me how her phone contained a very important message that would break her heart if she were to lose it forever. img.wp-smiley, Through its Community Education Initiative (CEI), Apple will provide scholarships to cover the cost of the exams for participating students at its CEI partner institutions. He also writes fiction, with two technothriller novels, a couple of SF shorts and a rom-com! The Technical Expert position appears to be designed to free up Geniuses for more complex troubleshooting and repairs. Two new Apple Professional Training courses Apple Device Support, and Apple Deployment and Management are available today on, Apple device management and security company Jamf reported that its. Because what we do says who we are. We give more than we take. #masthead-widgets .widget { width: 100%; } People do so much with our products these days, so showing them how to have a little more control over their devices is like giving them a little more control over their lives. Worst part of working for Apple: Honestly, looking back, most of my time there was pretty great. line-height: 21px; Nothing Compares 2 U, (adsbygoogle = window.adsbygoogle || []).push({}); Its believed Creative Pros will have a deeper knowledge of some products than Creatives, as well as greater familiarity with apps used by photographers, videographers and musicians. This was right before the iCloud and wireless backup days, and the message was not within the voicemail server we tried this solution first. Apple Employee Reviews for Technical Specialist Review this company Job Title Technical Specialist 423 reviews Location All Ratings by category 3.8 Work-Life Balance 4.1 Pay & Benefits 3.7 Job Security & Advancement 3.7 Management 4.1 Culture Sort by Helpfulness Rating Date Language Found 423 reviews matching the search See all 11,828 reviews Finally, the revised credo is written rather more poetically than the previous version: We are here to enrich lives. Marathons In Pa 2021, Creatives make an average of $25.00 per hour. When I first started my career at Apple years ago I loved the energy, drive, fun and opportunities Apple offered, although sadly I cannot say the same today. The difference between Specialist and Genius: I was never an Apple Genius because I was a part-time employee, and Apple only offers Genius positions as a full-time job. You reassure customers when delivering product diagnoses and potential solutions. For getting the right support, here's a genius idea. font-size: 16px; I have always loved Apple products and when looking for a new job, Apple stood out among the competitors. At other times, you refer customers to support team members who get them up and running again. Through articles and guided exercises, the course covers the tools, services, and best practices used by a help desk professional, technical coordinator, or service provider for an organizations Mac, iPhone, and iPad users. Profile. There were crazy long lines, especially for the iPad 2, and the iPhone 5. Apple has a great and supportive internal culture. White Twitch Talk Show Host Finally Drops 'Rajj Patel' Moniker, Everything We Know About The PlayStation 5. My job in the Apple retail store was to provide the customer with an informative and memorable purchasing experience. Users can demonstrate their competency with two new exams and earn certification from Apple. They offered benefit options such as health care for all employees full- and/or part-time. Technical Experts will carry out problem-solving across a range of. Furthermore, both Apple exams are fully representative of the depth and breadth of skills needed for success. Salary estimates are based on 37 salaries submitted anonymously to Glassdoor by Apple Technical Specialist See available Support roles.