Reply from Audley Travel. Hi Jennifer Thank you for taking the time to provide us with such valuable feedback. Any company that has been in this business as long as Audley should not have made this logistical mistake. Right up to us going he kept tweaking things to avoid the problems in southern peru will certainly be using Auley again, Hello,Thank you for taking the time to tell us about your experience! Client service is at the heart of everything we do, and it is always fantastic to hear of the service delivered by our Specialists.We'll make sure your kind comments are shared with Natasha, and we cannot wait to send you away on your big adventure!Best wishesAudley Travel, Flawless itinerary planning and seamless sequence of activities and resorts made our trip to Kuala Lumpur and Borneo so much more that a trip of a lifetime. We visited Bangkok, Chiang Mai and Phuket. 4 days ago. for me and her team and their partners accomplished it without any hitches whatsoever. David L, New Zealand Specialist | Audley Travel We have been to South Africa, as well as to several other countries in Africa over the years but this trip was so well organized, and enabled us to really soak in all that the people, culture, landscape, and animals were offering us. We're so excited! We had researched our itinerary and in Oct 2021 contacted ***** of Audley Travel to book a private tour. We have just returned from a First Class holiday to Vietnam organised by Audley Travel. Disappointment, frustration, and confusion are the three words to describe the experiences we encountered during our trip. We are thrilled to hear how well Laura and the team looked after everything for you, and are delighted you had the most fabulous time exploring Japan. We're delighted to hear how well your trip went and we hope you have some wonderful memories from your time in Hawaii. 2 reviews for Audley Travel, 1.5 stars: 'I turned to Audleytravel because I wanted an individualized trip to India and wanted to avoid problems. We use dedicated people and clever technology to safeguard our platform. Audley Travel Reviews: What Is It Like to Work At Audley Travel? Audley Travel. He was a great support , and his in-depth knowledge from personal experience of the country gave us such confidence in his ideas. The hotels were perfectly picked to maximise our time. We are delighted to hear how well Alice and the team looked after you, and are glad you had a perfect trip exploring the wonders of Brazil.We look forward to sending you away on your next Audley adventure!Best wishesAudley Travel. We've just booked our honeymoon with Audley. Customer Reviews are not used in the calculation of BBB Rating, CST #2117258-40, California Seller of Travel, BBB Tip: Need help planning a trip? I suppose after getting $10k from you and us having no recourse they don't really care to follow-through or to ensure that we have a positive experience on our trip. We'll make sure your great comments are shared with the team.We hope you have a wonderful trip away!Best wishesAudley Travel USA. A trip through Western Australia allows you to seamlessly blend delectable food, vibrant wines, and abundant wildlife experiences. Itinerary # *******/4 My wife and I recently returned home from a trip to ***************. Seller of Travel Ref. We truly appreciate your recommendations too, and will make sure your kind comments are shared with Mat, his leadership team and our partners on the ground. Audley Travel Reviews | Read Customer Service Reviews of www Hi FinnyBillThanks for taking the time to share your feedback with us. Audley Travel Reviews | Read Customer Service Reviews of www We engaged Audley Travel to organise a holiday in Laos for two people for three weeks. Our paperwork is intended to make things easier and not confuse so we apologise for any inconvenience for this. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Kathryn, Hi KatherynThank you for taking the time to share your great feedback with us. Audley Travel Engaged Employer Overview 353 Reviews -- Jobs 656 Salaries 125 Interviews 79 Benefits 64 Photos 27 Diversity + Add a Review Audley Travel Sales Specialist Reviews Updated Nov 8, 2022 Filter by Topic Remote Work Work Life Balance Coworkers Culture Benefits Compensation Career Development Management Workplace Senior Leadership If the government advises against travel to your destination, or local borders close as youre about to depart, well give you the choice to: Well also be quick to rearrange your trip if its hit with smaller disruptions, like a cancelled flight or hotel closure. The advice given was excellent in terms of time of year to visit, locations and what to do. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Best personal travel experience. We're delighted to hear how well Jenny & Kristine looked after you throughout. As part of our trip involved a small tour of the Borneo river and rainforest, we joined other travellers. Audley Travel insights Based on 7 survey responses What people like Ability to meet personal goals Feeling of personal appreciation Support from manager Areas for improvement Fair pay for job Overall satisfaction Energizing work tasks Great company Concierge (Former Employee) - Home Based - March 8, 2022 Enjoyed working here Audley Travel Reviews 3,250 Excellent 4.8 VERIFIED COMPANY www.audleytravel.com Visit this website Write a review 4.8 3,250 total 94% 3% 1% 1% 1-star < 1% Filter Sort: Most relevant TI Tim 16 reviews GB Jan 3, 2023 Christmas in Thailand We were planning a special family holiday in Thailand to celebrate our Golden Wedding anniversary. Right up to us going he kept tweaking things to avoid the problems in southern peru. The guides were superb and took the extra time to answer my endless questions. from the word go she was helpful, kind, super organised and knew what and where she was talking about. We had to do our best to communicate with people in the security line to ask to go ahead of others so we wouldn't miss our flight. I am very sorry you did not have the experience with Audley you should have, it is very disappointing to read your comments on the logistics and our Travel Pack. Thank you for sharing your feedback with us, it sounds like you had a wonderful time exploring the wonders of Malaysia. It did not disappoint. Audley Travel flagged this review for containing harmful or illegal content.Read more. Find out more about our approach to Sustainable Travel. Hi RobertThank you for reaching out and sharing your great feedback with us. Dear Mrs StephensThank you for leaving your review. We're thrilled to hear how well your first trip with us went, and we'll make sure Nick and our Peru team hear about it.Here's to many more Audley adventures, and we can't wait to send you on your next exciting trip away!Best wishesAudley Travel. We have the emails from our agent promising a refund and yet we did not get a full refund. 64% of employees would recommend working at Audley Travel to a friend and 57% have a positive outlook for the business. Get the real picture with both traveler and expert reviews to ensure the trip you book is the right one for you. We tailor our itineraries based on our clients requirements and our expertise, so it is disappointing to read the elements which did not live up to expectations. Dear SandraThank you for sharing your wonderful experience with Audley Travel and for letting us know how much you enjoyed your trip to Laos, Vietnam, and Phu Quoc Island. Included numerous tours, I.e. The word she used for that half was "a disaster." {*My wife and I used Enchanting Travel Services to go on Safari with 6 friends for 2 and weeks covering more than one country and a multitude of experiences, guides and accommodations that were extraordinary. Audley Travel Reviews in Boston, MA | Glassdoor From the pre-trip advice and planning with Mat through to the actual trip itself everything was perfect. Got back a couple of weeks ago from a magical couple of weeks in Nepal with my sister. Best personal travel experience. Nothing was too much trouble and, like Mark, all the representatives went the extra mile to ensure our trip was successful. We look forward to working with you again, and to send you on your next Audley adventure!Best wishesAudley Travel - Directors Office. Dear Mr TarantThank you for taking the time to graciously update your review. We are due a full refund for this. What's a double black badge Yelp Elite to do when she can't use her trusty app/website to organize her, We had an amazing trip organized and executed by the Audley team through out, Tesia, their Japan specialist, put together a wonderful. As a new subscriber, youll receive a copy of In the Moment, a curated collection of our top travel experiences for 2023 and beyond.Inside we showcase 42 of our specialists top-rated moments from their own trips that you can experience for yourself from tango lessons in Buenos Aires to exploring ancient Cambodian temples by torch light. Audley Travel Country Specialist Reviews | Glassdoor We then headed back to Cape Town for some beach time in Clifton/Camps Bay, and some amazing food, before flying home. We both have agreed that this trip to Bali is the best one yet of all our travels, thanks to Alix and the Audley team. They scheduled us in excellent hotels, arranged great personalized excursions, and provided us with superbly detailed information. We spent over $60k with Audley and they simply did not deliver a carefree, stress-free experience. Audley Travel and COVID. Travel the Audley Way We arrange trips to more than 80 destinations throughout the world and across each continent. ***** made a huge point to underline Audleys commitment to book a solid program custom made to our specifications and needs, stating That is the reason you travel with Audley..you get personalized attention to your wishes and needs and attention is paid to the most minute details of your itinerary. We have shared your comments with Hayley and the team. We will certainly pass on your kind words to Mark and the rest of the team.Thank you once again for choosing Audley Travel, and we hope to have the pleasure of arranging another trip for you in the future.Best regards,Audley Travel, just returned from a great trip to Malaysia organised through Shannon Winzar, Audley travel. 617-223-4500 Make an inquiry Veronica Southeast Asia & Alaska Specialist Matthew Southeast Asia & Alaska Specialist Tesia Nothing was overlooked. Having done similar holidays to Peru and Costa Rica with other companies I had an expectation and it is clear to me that Audley are setting the industry gold standard and go over and above to make sure every detail is taken care of. We absorbed the history that painted the cobblestone streets while watching the sunset . As part of our trip involved a small tour of the Borneo river and rainforest, we joined other travellers. Best wishesAudley Travel USA. The hotels were what I would have booked myself.From now on, whenever travelling long distance I will definitely be booking through Audley Travel. Ewan was insightful, helpful and created a great itinerary.The hotels were in brilliant locations and the beds were very comfortable. Best wishesAudley Travel. Thank you for your review it's great to read you had a fabulous trip, and one which you will remember for a long time! It sounds like you had the most wonderful adventure in Laos and we will make sure your kind comments are shared with Joanna, her leadership teams, and our partners on the ground in Laos. He was ever patient, kind, thoughtful, and always willing to listen to any concerns we might have. We requested the best hotels and they were all very good. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. That barely reimburses us for the extra money we paid for a private tour of the pyramids we did not get. We'll make sure your great comments are shared with the team.We hope you have a wonderful trip away!Best wishesAudley Travel USA. 50 Best Travel Agencies in 2023 | ConsumerAffairs For their prices, there is no excuse for this. Reply Report inappropriate content RickyShome London Level Contributor 11 posts 8 reviews Hi TimThank you for taking the time to share your kind comments with us. The top 5 experiences in Western Australia - Audley Travel And just to add insult to injury, despite being told that our meals were included, we were informed that we had to pay extra if we wanted meat. We're delighted to hear how well Emily and Sofya looked after you throughout, and we cannot wait to send you away on your dream Audley adventure once the time comes. We are thrilled to hear how well Isabelle and the team looked after you throughout too, and will make sure your kind comments are shared with Isabelle and her leadership teams.Best wishesAudley Travel. Dear PeterThank you for taking the time to share your great feedback with us. Also, a shout-out to concierge specialist Sofya Jasmine who took our initial query, helped us hone our options and connected us with Emily. I hoped this adventure to Borneo would be a trip of a lifetime and it really did not disappoint. Flawless itinerary planning and seamless sequence of activities and resorts made our trip to Kuala Once again, Audley Travel remains the gold-standard of holiday planners! Travel that stays with you. For those with travel experience AVOID Audley, you will be disappointed! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Both extremely knowledgeable, professional and patient! We started our adventure in Cape Town, then made our way through the wine country (Stellenbosch and Franschhoek), and on to Swellendam, Oudtshoorn, Knysna, Plettenberg Bay, and finished off the southern itinerary on safari in East Cape. Management is helpful and employees are friendly. Subscribe to our e-newsletter for the latest travel updates and inspiration. 10)We are also owed a refund for the Mehane ******************* tour as well. His knowledge of Australia and experience booking past trips there was a big advantage for us. The exo-app in county was fantastic and our bespoke itinerary was perfectly created by Laura! Not only do we feel this gives you the best experience, it also brings benefits to local communities. If the government advises against travel to your destination, or local borders close as youre about to depart, well give you the choice to: Well also be quick to rearrange your trip if its hit with smaller disruptions, like a cancelled flight or hotel closure. We did not hear from ***** for 8 months until 6/30/22 when she sent us an email that she was quitting her job; the poor transition to the new specialist led to confusion, uncertainty, missed opportunities. Audley's documents are really bad, and this is s systemic issue. I have also planned my own trips. It is the fault of the Audley process as a whole. At almost every step along the way we were confronted with problems due to the lack of follow up from Audley. We're delighted to hear how well Emily and Sofya looked after you throughout, and we cannot wait to send you away on your dream Audley adventure once the time comes. Highly recommended! Audley helped us have the best trip of our lives. Hi ZenaThank you for taking the time to share your great feedback with us. Both extremely knowledgeable, professional and patient! 5)Upon arriving at the ****** Resort we were taken to our room that was not what we were promised. Your money is safe when you travel with us. From the pre-trip advice and planning with Mat through to the actual trip itself everything was perfect. No travel agency gets credit for a great destination (no travel agency created the beauty of New Zealand or Australia). Audley Travel responded to this review on 16 Mar 2022: Audley Travel responded to this review on 03 Nov 2021: Audley Travel responded to this review on 23 Feb 2021: Audley Travel responded to this review on 23 Jan 2020: Audley Travel responded to this review on 28 Oct 2019: Audley Travel responded to this review on 02 Apr 2019: Audley Travel responded to this review on 25 Mar 2019: Audley Travel responded to this review on 01 Mar 2019: Audley Travel responded to this review on 21 Jan 2019: Diversity, Equity and Inclusion Committee. I like every single detail planned to the extreme and Laura was just wonderfully kind, passionate and accommodating! None of the rooms met our expectations as I asked for in my conversations prior to final booking. Thank you for your recommendation too, it is much appreciated. We arrange trips to more than 80 destinations throughout the world and across each continent. It's disappointing some issues were encountered but we are pleased to have been able to amicably resolve these for you. Thank you so much! Country Specialist (Former Employee) - Boston, MA - July 7, 2017. We highly recommend this travel company. Whether you want to stay in simple or luxurious accommodation, have a particular passion for wildlife, art or experiencing the great outdoors, or you're planning a trip for a special occasion, we can create an itinerary to match your interests and tastes. 2)We booked and paid for business class from ***** and ended ** in coach. We were originally booked for *************** and that was changed to the **************. We raised these (among other) concerns with Audley Travel and were told that they would follow up and their local company would be reaching out. Just returned from a 6week tour of Australia and Singapore. Best wishesAudley Travel USA. AUDLEY TRAVEL - 21 Photos & 10 Reviews - 77 N Washington St, Boston, Massachusetts - Travel Services - Phone Number - Yelp Restaurants Home Services Audley Travel 10 reviews Unclaimed Travel Services Closed 10:00 AM - 5:00 PM See hours See all 22 photos Write a review Add photo Review Highlights Audley Travel has an overall rating of 3.8 out of 5, based on over 355 reviews left anonymously by employees. Our accommodations at More Quarters in Cape Town, South Africa - absolutely fabulous. We had an experience of a lifetime and can't acknowledge Carter enough for all he did from our first phone call and introduction to checking in with us upon our return. We travelled in comfort, with attentive guides and drivers at every stop. Once in Bali, everything was seamlessly organized. We were unable to proceed with our holiday due to COVID closures and canceled our trip. Hi DavidThank you for sharing your great feedback with us, we are delighted to hear how well Joanna and the team looked after you. even due to COVID. ****** knew we were here for the view and asked the hotel to switch us. Tailor-Made Tours, Luxury Vacations & Safaris | Audley Travel Both associates I dealt with were fantastic at their jobs. Unequivocally remains my default go-to planner! And, because were ATOL and ABTOT protected, you can be certain that any trip we create for you is financially covered. You could even opt for a thrilling swim with marine iguanas in the Galapagos. Whether you want to stay in simple or luxurious accommodation, have a particular passion for wildlife, art or experiencing the great outdoors, or you're planning a trip for a special occasion, we can create an itinerary to match your interests and tastes. Although we are saddened that you didn't book with us on this occasion, we truly appreciate your feedback and we look forward to welcoming you back to Audley in the future. We will make sure your fantastic comments are shared with Malcolm, his leadership team and our partners in Japan.We look forward to working with you again in the future on your next Audley adventure. Hi AnantThank you for sharing your kind comments with us. I would recommend this company wholeheartedly for anyone requiring a break away whether it be for getting to know a different country or just relaxing. Audley planned and arranged our trip to Singapore, New Zealand, Australia and Borneo. Audley Travel Traveller Reviews Japan was poorly organized. I can highly recommend audley. Companies can ask for reviews via automatic invitations. Audley Travel Reviews 3,232 Excellent 4.8 VERIFIED COMPANY www.audleytravel.com Visit this website Write a review 4.8 total 94% 1% Filter Sort: Most relevant KA Kate Ashton 11 reviews GB Updated Jan 11, 2023 Superb pre-trip planning I can't overstate how brilliant our experience has been in planning our trip to Quebec this coming December (2023). How about indulging in a luxurious snorkeling experience at the Great Barrier Reef? First, Audley did not have us fly in a day ahead so that if any of the 4 flights to our initial destination was delayed, then we had a cushion. We will definately use them again in the future. Thank you Isabelle and Audley Travel. It seemed that we were always given the worst rooms in each of the hotels we were booked in. What would you like to experience? a lovely friendly manner too. Cannot recommend enough. We put down our deposit and later paid off our trip totally. We look forward to working with you again and to send you away on a dream Audley trip once the time is right for you. Anyone can write a Trustpilot review. We quite frankly didnt know who they were, what their names were and since it was 11:15am Saturday morning and we had not heard from them and had no way of contacting them we were getting nervous and decided we may need to get our own taxi as a backup. More information, including Brands Sold, Products Sold, Month in Operation, Provides Delivery, Pet Friendly and more. I returned last month from Japan and Vietnam. Great personal attention provided by knowledgeable team. Audley representative Mark H used his skills and insight to organise with us a trip to Laos, Vietnam and Pho Quoc island. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. The trip was arranged and personalised from start to finish by Nick Botham at Audley Travel. Audley Travel | Complaints | Better Business Bureau Profile Audley have the right to terminate your contract and cancel your holiday in the event Audley are prevented from performing your confirmed arrangements as a result of unavoidable and. Natasha has been brilliant in providing information and advice for our very exciting trip to East Africa.Email and phone communication has been first class and her knowledge and genuine enthusiasm for the area is second to none. She helped us develop an itinerary that met our goals and included: comfortable accommodations, superb local guides, and suggestions of local highlights and restaurants to visit on our own. We had an experience of a lifetime and can't acknowledge Carter enough for all he did from our first phone call and introduction to checking in with us upon our return. helicopter tour, snorkel and sail tour, etc. Audley Travel has an overall rating of 3.8 out of 5, based on over 354 reviews left anonymously by employees. This was the first time I have used Audley and I will definitely be booking with them again. They leave it up to the individual local services they contract with. The place was Awful. We have traveled quite a bit and have worked with a number of different travel companies over the years, and as a result I feel confident in sharing our highest praise of Matt and the Audley team. The destination is great. It sounds like you had an unforgettable getaway, and Audley's extra attention to detail truly shines through. We then flew up to Mala Mala, stayed in Rattray's Camp, and had one of our best safari adventures ever! In fact the first flight was delayed. Andria C, Italy Specialist | Audley Travel We are so sorry that you didn't find the value in our service. Alice Geary has been fantastic to work with for our Brazil holiday. Hi DebbieThanks for taking the time to share your great feedback with us, we are thrilled to hear how well Natasha has looked after you. Audley Travel are excellent in finding small eco-friendly hotels to stay in wherever possible and suggesting more unusual activities to make the holiday more memorable. We started on October 2nd and returned the 29th. from the word go she was helpful, kind, super organised and knew what and where she was talking about. We are due a full refund for this. Employees in Boston have rated Audley Travel with 3.4 out of 5 for work-life-balance (equal to company-wide rating), 3.4 out of 5 for diversity and inclusion (equal to company-wide rating), 4.1 out of 5 for culture and values (equal to company-wide rating) and 3.4 out of 5 for career opportunities (equal to company-wide rating). Audley Travel | Better Business Bureau Profile