talk is cheap. Taxfiler Limited, Chief Executive Officer In the addition to the Club Suite rollout onto the whole fleet, Sean Doyle mentioned in the email that British Airways would focus on ensuring it can reach an economical and sustainable future. Sean Doyle profile: New British Airways CEO seen as a safe pair of They claim they offer a premium meal in the sky, but to be frank, the Full English still has no bacon, and it is basically scrambled eggs and a few mushrooms. Focus on luggage tracking not high priority issue to fix although having priority luggage treated as priority would be nice. Fly from DUB to LHR, the LGW to SJO ? Dont even ask about the lounge! our privacy policy and advertising disclosure here. I could write a book about how poor my experience has been with them on occasions just over the last 12 months. What I am doing is making a personal commitment to you that we will build a better British Airways. BA, get your act together, youre haemorrhaging premium customer by charging premium prices, and youre no way near giving a premium service. Why did the senior cabin manager allow that to happen.? Here dealing with government departments, doctors, businesses of all shapes & sizes, you name it all done using WhatsApp. There have been so many bottoms in the ceo seat in recent years that nobody knows the definition of quality any more. Consumer Alert: Beware of travel clubs with "VIP" prices, please contact our team at Elliott Advocacy through this form. FAA allocates university grants to tackle aircraft noise, 110 Ryanair Flights Cancelled Due to France ATC Strikes, Canadian Budget Leaves IATA Disappointed with Future Outlook, Ryanair Flight Suffers Burst Tyre in Dublin Airport. There are a few things they could do straight away, starting by doing away with the unbelievable charges for anyone booking Club Europe/World, (without status), for choosing a seat I cannot understand why they cant just bake the cost of this into the overall booking truly, who is going to notice 250 on a circa 4k booking, to also sit in some of the oldest Biz Class seats in modern aviation appreciating there is a slow refurb of the fleet? So I would like these issues resolved that would make my life a lot easier. What that means for many people is a delay in receiving their meal because others who are closer to the front are already wanting 2nd and 3rd drinks. Between 2003 and 2012 he carried out directing positions for several departments at Grupo Uralita. Search over 700 Emails have not even been acknowledged. British Airways employs 26,623 employees. IATA has publically expressed disappointment at the recent Federal Budget of Canada in what it, Airline manufacturer Boeing has jointly announced the news of two major purchases of 787-9 Dreamliner, One Air is set to become the UKs newest all cargo airline. Just returned from a trip to the Maldives, our First back Club World. This was really unpleasant for me and anyone nearby. Overall I think the lounges are doing OK and the Concorde Room has upped its game in the last few weeks to offer a more premium menu which is great to see. at No credit card required. It will be interesting to see what he calls choices being improved are. If this year doesnt go well we will be choosing another airline. As for the Contact Centres/Twitter/Facebook Messenger it is an absolute disaster I have a message from a query that says Im connecting you with an agent who can assist, please note it may take longer than usual as we are busy this was on the 17th January, and yep, you guessed it. I doubt BA could offer this as first class, let alone business class. Sean joined British Airways in 1998 and qualified as a Management Accountant (ACMA). Crying children with their toys in the cases. Just got back from Switzerland. Sean Doyle Chief Executive Officer British Airways Plc, Waterside PO Box 365 Harmondsworth, UNITED KINGDOM UB7 0GB 011 44 20 8738 5050 Seanl.Doyle@ba.com This contact was published on November 27, 2014 and updated on March 9, 2023. In the email, Mr. Doyle said: My number one priority is to address the customer call center issues many of you have experienced and may still be experiencing. I agree about service times and I dont get BAs obsession with hand running things. As of 2023, Sean Doyle's net worth can be between 10-15 million USD. The same meal both ways. Thanks Millie for the perspective. Supercharge your prospecting on LinkedIn and across the the web, 10x your recruitment & sales conversations. 7 hours later we were served a one slice of bread coronation chicken sandwich and a small kitkat served in an enormous brown paper bag. Sean wasnt hired to make fundamental changes, said an IAG insider according to the Financial Times. But the crew were excellent. From travel apps to testing, behind the scenes we have been working tirelessly to make sure that British Airways continues to be the airline you can trust. Nexus Technology S.A.C. Even Chocolate bars gone & replaced with Lindt chocolate balls x 6. All in all, please insert some slickness and indeed pride back into your cabin service these crews are lucky to be still employed by what used to be a world-beating brand and defintely address the quality and section of the product BA is already been well-overtaken by many other carriers to claim the epithet of The Worlds Favourite carrier (notably Qatar Airways, Air France, Singapore Airlines to name but two) and we do not want to see UKs supposed National Carrier being seen as slowly descending to that of a budget carrier (and certainly not at the high fares they are charging!). Before that she was chief executive and chairman of IAG Cargo, a position she held for four years during which time she expanded the organisations digital capability and strengthened customer focus. BA staff just couldnt be bothered and couldnt have been less helpful if they tried. SEAN DOYLE, BRITISH AIRWAYS' CHAIRMAN AND CEO . Youll also connect with other readers who want to make the world a better place. Emails were not answered and I only managed to change the flights by getting through on the chat. Carolina Martinoli isChief of People, Corporate Affairs and Sustainability Officer at IAG. Got a flight to Vancouver booked for the summer, paid a big price and theyve just changed the plane from new club suites to old club worldreally annoyed. I dont think I have ever seen so many replies to an article on here !! Im sure I speak for the majority of people when I say Id much rather you automate everything as much as possible for those that want it. Clearly they were promoting a new seat that many would not experience depending on their route. Im not seeking to make excuses for things that should have gone better. Is the email from BA CEO Sean Doyle all just lip service? Check out our directory. Non-executive director and Chair of Audit Committee, Land Securities Group PLC. We booked a BA holiday and the GLA-LGW connecting leg was cancelled 2 weeks before we were due to travel. A few years I would have blindly booked BA, even if more expensive. Mr Doyle clearly doesnt have a grasp of just how infuriating listening to prerecorded messages for 10 hours in an attempt to make a booking using a future travel voucher can be. Here's more information about the Elliott Responsiveness Ratings. I suspect this is down to staff fatigue, both on the ground and in the air. How long should it suffer? The problem with one tray apart is that there is only so much room so in effect you are getting a Club Europe short-haul meal in terms of volume and the starters/desserts. Gerente de Lnea Connectingwith key decision-makers? He is a graduate of University College Cork and is an associate of the Chartered Institute of Management Accountants. Booked 2 holidays late last year with Jet2 from Stansted for that exact reason. Now they have done away with that system so its a free for all. Drop us a DM with as much info as possible and remember to include your reference number and full contact details. Their smiles and their enthusiasm to . million verified professionals across 35 million companies. The tikka was good but how on earth the dreaded coronation chicken survives Ill never know! Javier is a graduate in Business Studies from Universidad Complutense de Madrid and Technical Aeronautical Engineering from Universidad Politcnica de Madrid, as well as a postgraduate in several programmes from ESADE and Instituto de Empresa (IE) among others. Strangely though we received emails a day or so ago alerting us to our return flight on the oringinal booking reference! Vialog, VP Marketing and Cloud Cost Strategy at RightScale John became Chief Information Officer (CIO) in September 2019. Sean Liam Doyle, British Airways PLC: Profile and Biography She previously held senior roles in British Airways including Managing Director of Gatwick and Director of Strategy. Unbelievable. They could bring back all the pre-pandemic online options, convert all old vouchers that cant be used online into e-vouchers. One poor family had 7 pieces of luggage. Up to 5 I mostly fly paid for F. Every so often I do use 2-4-1 but realistically if I want to fly F I do. Here's what can you do to speed things up, The memberships are costly and have no value, proven methods for fixing any consumer problem. We can help. Over the years I have written to various Customer Experience Directors at BA about short coming in their service in premium cabins. Staff advised everyone to do it online. I dared not to ask about the flight, apart from the landing that loosened a couple of fillings! In-depth interview with new British Airways CEO Sean Doyle British Airways, the national carrier of the United Kingdom and subsidiary of International Airlines Group (IAG), is a founding member of the oneworld alliance and has a number of joint ventures, including across the Atlantic, to Asia and with Qatar Airways. # Cost of flights. Verizon Connect, CEO - The Buzz People | Founder - The Bhukkad Cafe | Entrepreneur Marketing Events Retail Branding SMM Id try Twitter. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. Other executives include Rebecca Napier, CFO, Executive Director & Board Director; Calum Laming, Chief Customer Officer and 5 others. at So it was my choice to fly BA, support the airline and enjoy the benefits of being a Gold Card holder. Seems to me BA are light years away from matching the service and quality of their competitors . Prior to joining IAG, Julio was Managing Director of NIKI Luftfahrt in Austria, Chief Commercial Officer of Airberlin in Germany and Chief Commercial Officer of Vueling Airlines in Spain holding further senior roles there from 2006. There is no element of luxury or premium to most of the meals. Brand Manager at Olympic Industries Limited, IT infrastructure and SRE coordinator / Project Manager at Bio Ritmo / Smart Fit Group | Scrum | Kanban | KPI | Lean | Process BPMN 2.0 | People | Leadership | Agile | OKR | Management 3.0 | DevOps | A message from our Chairman and CEO, Sean Doyle | British Airways Ive been banned by Uber, but I can still drive for them! Listen now (18 min) | In this episode: Walking up to the caldera and through Christchurch's parks. @British_Airways . Mon 12 Oct 2020 at 04:04. The airline is working towards carbon neutrality by 2040 however, it recognizes that in this new post COVID world the airline has a chance to be able to redesign and rebuild its image and standing in the new global market. We may need to confirm you are who you say you are by asking a couple more questions depending on what you need help with. he missed out 'without spending any money'. They didnt take it, they just dont care enough about a premium service. Previously he was Chief Executive Officer and executive director of Aer Lingus from January 2019. A recent Denver-LHR leg in Club Class saw a very disappointing one-tray meal. In-depth interview with new British Airways CEO Sean Doyle I hope Sean reads these comments personally as it seems that BA has already lost the market. Forbes contributor. A message from our Chairman and CEO, Sean Doyle | British Airways A message from our Chairman and CEO, Sean Doyle Published: 17 May, 2021 Dear Customer, We recently received welcome news from the UK Government giving us clearance for take-off once more from today. My wife and I are due to fly out to SJO in a couple of weeks. Id love it. What is worrying is that there are enough MBAs in BA who will have carried out substantial analysis before they made these changes and this to me is therefore a DELIBERATE STRATEGY and sadly, I believe Mr Doyle is a snake oil salesman! Staff increasingly invisible when on board and I do miss my finger of fudge or crunchie on trip back from the loo in the middle of the flight. Mr Doyle you and your company are an effing joke. Copyright 2021 - 2022 AviationSource LTD. All Rights Reserved. Sean Doyle's Professional Skills Radar (for sending copies of documents or receipts) Please do not send multiple faxes for the same enquiry, as this can slow down response times. I said i was sensitivento the light and was told to wear the eye mask! It is about time that if you order a special meal that some choice should be given especially in premium cabins. I know that change wont happen overnight, but this week I have briefed teams across the airline to do all they need to, to tackle the issues we know youre facing so we dont let you down. The Bhukkad Cafe. There was no menu and I was just shown a scrappy photocopy paper of the panini which when it came was pretty disgusting processed cheese on dry bread with a slice of tomato accompanied by a packet of crisps and some none descript chocolate desert. A very focussed course for all. CEO British airways email address Notices Join in and register on theDIBB You will need to register before you can post: click the register link below to proceed. Sean Doyle Chairman and CEO at British Airways London Area, United Kingdom 20K followers 500+ connections Join to follow British Airways CIMA About I am proud to be Chairman and CEO of.