In my opinion buying medical insurance for a train trip entirely within Europe is completely unnecessary. Just buy a separate policy. This may includepresenting valid health and other necessary documents. Coronavirus and Eurostar Services - Eurostar Help Centre No railcard or railpass reductions will be permitted. Service and exchange fees already paid are not refundable. 25% of the cost of the affected leg as a cash refund. However, we reserve the right to refuse to issue a replacement ticket where it is reasonable for us to do so: normally this will only occur in the case of suspected fraud or where we consider there may be security implications. . 12. 0000022228 00000 n 0000225009 00000 n 0000264750 00000 n Compensation is awarded if the cause of disruption can be . 0000143052 00000 n 0000248012 00000 n Eurostar cancellation fees MoneySavingExpert Forum 0000119246 00000 n 0000214739 00000 n If you can show differently, I'd be interested to hear. Eurostar terms and conditions states, "You or anyone in your party may cancel a City Break / Train + Hotel booking at any time by sending written notice to us. For customers outside the UK, call 44 (0)1233 617 575. Eurostar International Limited is an Appointed Representative of AWP Assistance UK Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). Eurostar International Limited disclaims any liability for the reproduction of this website through a third party website or access to this website obtained through a third party website or any users home page, which reproduction misstates or omits any of the information or limitations and conditions on the fares and products offered through this website. In any event, our maximum liability to you for total or partial loss or damage to articles, hand luggage or animals is capped at the amount set out in Article 34 of the CIV and is subject to your providing us with receipts evidencing any loss or damage. The applicable rules and procedure when submitting a request to the Mdiation SNCF Voyageurs are governed by a Mediation agreement (Protocole de mdiation) Eurostar International Limited has entered into. Specific conditions for Electronic TicketsWe may issue you with an electronic ticket instead of a paper ticket. Before departure it is the dog owners responsibility to ensure that their dog has a valid Animal Health Certificate or EU pet passport; that the dogs vaccines are up-to-date before travel and that the name on the dogs ticket matches that found on the Animal Health certificate or EU pet passport. You are travelling abroad. Whether youre on a city break or business trip, make sure youre covered to enjoy peace of mind. Join the 1,367 people who've already reviewed Eurostar. Payment for tickets under the promotional code may only be made by Maestro, Delta or Visa debit card, or by American Express, Mastercard, (online only), Delta International or Visa credit cards. Mondial Assistance (UK) Limited FCA registration number is 311909. 32.1 This paragraph 32 applies where cancellation or delays affecting train services covered by your transport contract with Eurostar mean that it is reasonably expected that there will be a delay in your reaching your final destination under that contract of more than 60 minutes. Youll enjoy all the protection of cancellation, delay and luggage insurance, plus extra coverage in case of a medical emergency or if you need to return home early. Get reimbursed for lost, damaged or stolen bags. Each contract consists of the conditions of carriage of the railway operating company taking part in the performance of the contract and, subject to paragraph 17, the specific data indicated on your ticket. 6.2 This agreement shall be governed by English law and the parties hereby irrecoverably submit to the exclusive jurisdiction of the English Courts. 0000134463 00000 n You should draw any apparent errors to the attention of our staff or agents at the point of sale where you bought your ticket (or at another point of sale to which we direct you) as soon as possible. Compensation - Eurostar Help Centre Can I cancel and get a refund online? Mondial Assistance (UK) Limited FCA . After this time, no exchange will be possible. 0000213297 00000 n Youll enjoy all the protection of cancellation, delay and luggage insurance, plus extra coverage in case of a medical emergency or if you need to return home early. Any specific terms will be clearly specified in the promotional code voucher, email or any other media used to advertise the promotional code. 0000211524 00000 n While Eurostar International Limited has taken every effort to ensure that the information contained within the website is correct at the time of going live, Eurostar International Limited cannot be held responsible for any errors and omissions or any information which may be incomplete, inaccurate or may have become out of date. 0000190408 00000 n 0000148208 00000 n Single trip cover can be purchased for trips up to 185 days. 0000224841 00000 n 0000206901 00000 n 0000019484 00000 n Unlicensed firearms, including replicas and de-activated firearms. 0000163421 00000 n TM. 0000176739 00000 n Sometimes things go wrong and our trains are delayed or cancelled. We have teamed up with Allianz Global Assistance to provide travel insurance About us . 0000039399 00000 n 0000019530 00000 n Please keep your ticket ready to show or hand over. 0000181847 00000 n Depending on the update, you may not be able to use the some or all of the services until you have downloaded the latest version of the app and accepted any new terms. Eurostar shall not be responsible for any indirect, special or consequential damages or losses suffered by you or any third parties. Whether youre on a city break or business trip, make sure youre covered to enjoy peace of mind. 2.6 If you use the app to access the services you agree that it is licenced to you on the basis of this agreement and subject to any rules or policies applied by any app store provider or operator from whose site you downloaded the app. You are solely responsible for your use of the service and the consequences of such use. (Search your emails for 'Eurostar e-voucher'. The invalidity or unenforceability of any of these terms and conditions shall not affect, impair or invalidate any of the remaining terms and conditions. 0000141528 00000 n 0000139006 00000 n You must scan your ticketbefore the ticket gate timelimit, as explained in clause 18. 0000242295 00000 n Eurostar International Limited assumes no responsibility whatsoever for the accuracy, timely delivery, security or privacy of any transmission made via the internet involving persons or computers systems beyond its control including credit card or other personal information. 0000148590 00000 n Eurostar International Limited is an Appointed Representative of Mondial Assistance(UK) Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). 3.1 You must not use the service for any unlawful, immoral or improper purpose and in accessing the service you must: (i)Act lawfully do not act in any way that could be unlawful or encourage others to act unlawfully. Underscribe your policy online in a few steps and get your policy directly in your mailbox. What is Eurostar's compensation policy in case of delays? 0000220604 00000 n Instead of Eurostar's online form, you'll need to call or email them to request a refund. 24. The promotional code cannot be applied to child fares. 51. Limits on Liability and ExclusionsPurchase and payment for a ticket does not provide firm assurance that your train will not be subject to alteration, delay or cancellation but paragraphs 32, 33 and 34 and the PRR set out what we will do if any of these situations arise. All explosives: military shells (including war souvenirs & relics), detonators, smoke cartridges, grenades, mines, explosive military stores, imitation devices, fireworks, flares, pyrotechnics. Eurostar International Limited is an Appointed Representative of Mondial Assistance(UK) Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). See more. WHO DO I CONTACT IN THE EVENT OF A MEDICAL EMERGENCY? 0000212050 00000 n 52. 11. Travel insurance with Allianz | Eurostar 6. If any provision of this agreement is held to be unenforceable, in whole or in part, such holding will not affect the validity of the other provisions of this agreement. After booking, any remaining value will stay on the e-voucher to be used before its expiry date (this cannot be refunded). 0000443120 00000 n 27. 5.1 We are only liable to you as set out in this agreement. 17. If the ticket authorises use of the trains of more than one railway operating company, it evidences a separate contract between you and each of those railway operating companies for each relevant railway service it provides or, where the conditions of carriage of the relevant railway operating companies so specify, a contract for successive railway services operated by one or several railway operating companies. Home | Eurostar Help Centre Thats why weve teamed up with Allianz to give our passengers travel insurance. 1.2 We may revise this agreement at any time and the terms which will apply to the service are the terms which are current at the point at which you access the service. 0000246095 00000 n These conditions and the documents incorporated by annexure or reference are Eurostar InternationalLimiteds Conditions of Carriage, and apply to your use of Eurostar train services. Eurostar cancellation insurance - Eurostar - Tripadvisor 0000219328 00000 n Can I cancel and get a refund online? 0000145842 00000 n 0000276279 00000 n It's not possible to use an e-voucher towards the cost of an exchange or upgrade. Make sure that you have a valid passport with you when you travelYou are also responsible for ensuring that you are in possession of a valid passport(including a valid period before expiry for non-EU citizens)or other valid travel documents when you travel, and that you have obtained all necessary visas or other immigration documents which you need for all countries through which your journey passes. FCA authorisation can be checked on the FCA register at https://register.fca.org.uk/s/, E-mail: Insurance@allianz-assistance.co.uk, 2023 Eurostar International Ltd. All Rights Reserved, ALLOWED AS REGISTERED (HOLD) LUGGAGE ONLY WHERE THIS SERVICE IS AVAILABLE, https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=celex%3A32007R1371, https://mediation.sncf-voyageurs.com/saisir-le-mediateur/. 0000133694 00000 n You acknowledge and agree that Eurostar is not able to control, nor is it in any way liable for, minors watching inappropriate or upsetting content; (viii) access to the internet via the service is dependent on the train having a good signal from the local mobile telephone network transmitters and receivers therefore we cannot guarantee full service all the time. The promotional code may only be used at the Eurostar website,www.eurostar.comtowards the purchase of tickets for Eurostar train services. **Calls charged at national rates. Thank you. Where child fares are booked separately to the promotional tickets, there is no guarantee that separately booked tickets can be seated together. You are covered according to the dates you select on your quotation. Registered in England. 18. Children under the age of four who travel without a ticket do not have an individual baggage allowance. 0000188901 00000 n Requests for linking should be sent toinfo@eurostar.com. What to do if we have to cancel your train. Your use of this website is governed by the following terms and conditions: 1. This costs nothing and you should have one in any case when in Europe.. You have a European Health Insurance Card right? 0000166597 00000 n (Small folding pocket knives with blades under 75mm are the exception & are permitted). hUmPTe>"!P[Ah2"C bBP2#]CDvG\@@QT]?CAkBiWGW| x@t68^ x2ohoQ/JB/"hIVuU/WUa8-w_\YPw( &_5[Z@F)InpkXuLsp$2JV]'fLksvg2q[w!hR>9"P9>G7_xzF}icM'iiw]wB.,=8{,K? . 0000200149 00000 n Relief from Liability for Delay, Exemptions and Connections Tickets. 0000150250 00000 n Business Premier tickets to Amsterdam or Rotterdam Centraal are flexible up until departure, but you can't exchange or get a refund after the train's scheduled departure time. Where appropriate, we will pass the complaints to the carriers responsible for them to deal with. Choose one of the following: Contact Eurostar via their generic web contact form. PDF Insurance Product Information Document Note that all ammunition must be removed and must not be taken on board. I purchased their additional cancellation insurance for 9. 0000151476 00000 n 0000211705 00000 n Eurostar cancellation fees. Then, when you get to the Checkout page, enter your9 or 16 digite-voucher code and click 'apply'. 0000209100 00000 n You will receive an e-voucher which will be valid to book up to 30 December 2021. 0000123833 00000 n 0000039168 00000 n 0000153319 00000 n Was this answer helpful? 0000122325 00000 n Since we incur costs in cancelling your travel arrangements, you will have to . You agree to indemnify and hold harmless Eurostar International Limited against all claims, liabilities, losses, damages, costs and expenses incurred or suffered by Eurostar by reason of any breach of the responsibilities set out in paragraphs 8 and/or 9 above. . 0000197009 00000 n 0000440871 00000 n You need a valid ticket to travel on Eurostar, 3. Can I use my compensation e-voucher to buy travel insurance at eurostar.com? 0000223564 00000 n Mondial Assistance (UK) Limited FCA registration number is 311909. 0000217137 00000 n 75% of the cost of the affected leg as a Eurostar e-voucher. Receive up to 100% of your money back (minus any deductibles) if you have to cancel your trip for a covered reason, including COVID-19. 0000211879 00000 n You and your travelling companions are strongly advised to take out adequate travel insurance. Managing your booking, selecting seats and options for getting your tickets. 0000186421 00000 n you can purchase travel insurance directly from EurostarTM even if you are not using us for your travel arrangements. Details of recommended minimum connection times are published on our website:www.eurostar.com. This website is owned and operated by Eurostar International Limited. 2. Anyone with experience of Eurostar Travel insurance? 54. Please read the policy wording carefully to ensure you have the cover you need. DOES IT MATTER WHO I BOOK MY TRAVEL ARRANGEMENTS THROUGH? Holiday cancellation insurance is included within travel insurance policies to help protect you if things don't go to plan leaving you unable to travel. In such circumstances, each piece should not weigh more than 15 kilograms and have a fully functioning handle in order for it to be safely lifted. Dangerous sporting equipment (seesporting equipmentsection). 0000270063 00000 n Were sorry for any disruption to your travel plans. Click here if your service is cancelled and you need further info including how to request a refund. Does anyone have experience of the *comprehensive* travel insurance offered as an extra? quoting reference EST 1000. 1.3 You warrant that any registration information that you submit to us is true, accurate and complete. 0000222076 00000 n Get back to the people and places you love with trusted travel insurance from Allianz Assistance and instead of worrying about what if, you can focus on whats next. 2023 Eurostar International Ltd. All Rights Reserved. 0000264816 00000 n 0000276772 00000 n 0000212958 00000 n You will receive an email to confirm the remaining balance. Breaking a journey at intermediate stations. Due to limited bandwidth and to ensure a consistent experience for all customers, the service does not support high-bandwidth actions such as streaming music, streaming video or downloading large files from external locations and speed restrictions may be applied to your access. (ii)Act responsibly the service is provided on the basis that you use it responsibly. 0000161434 00000 n It's all covered with the EHIC. Registered office: Times House, Bravingtons Walk, London N1 9AW England; No:02462001; VAT Number GB 991 292 001. 0000184216 00000 n 13. You may take one pushchair and one car seat per child on board at no extra cost and in addition to your individual allowance. The agreement between you and us. By applying for Eurostar train tickets under this promotion you will be deemed to have read and understood the Eurostar International Limited Conditions of Carriage and the Eurostar International Limited Conditions of Sale and agreed to be bound by them. ticket you should call Eurostar. 6.1 Except as otherwise provided above, any waiver, amendment or other modification of this agreement will not be effective unless in writing and signed by the party against whom enforcement is sought. Advance BookingsWe can accept requests for group reservations up to 330 days in advance. Where there are anyinconsistencies within these Conditions of Carriage, the condition more favourable to the passenger willapply. 0000167344 00000 n 0000194103 00000 n e-voucher requests need to be submitted no later than 60 daysafter your initial outbound travel date through Manage Your Booking. Except solely for your own personal and non-commercial use, no part of this website may be copied, published, broadcast or adapted without the prior written consent of Eurostar International Limited. 0000132937 00000 n Please note that we are unable to give you any advice on whether this product is suitable for your needs. Any other weapon made, adapted or intended for use as an offensive weapon. You must not undertake actions that are harassing, defamatory, threatening, obscene, abusive, racist, sexist, discriminatory, offensive or otherwise objectionable or inappropriate. If you wish to purchase a child fare you will need to refer to Eurostar points of sale. 0000168296 00000 n Travel using the promotional code is subject to availability and levels of availability to all destinations may change. petrol, methylated spirits, paint thinners. 50% of the value of the affected ticket. 0000120132 00000 n 0000438622 00000 n ), provided you can easily carry such articles and they can be fitted into the luggage spaces provided. 0000224293 00000 n 0000008129 00000 n An electronic version of the PRR can be accessed via the following externalwebsite:https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=celex%3A32007R1371. Get a Cash refund. Legal information; Payment and security; Eurostar International Limited is an Appointed Representative of AWP Assistance UK Limited* (trading as Allianz Global . EHIC does not cover air ambulances or repatriation by private ambulance (ta && ta.queueForLoad ? The unexpected happens and sometimes it can mean you have to cancel or interrupt your trip. 0000178399 00000 n Don't forget to check your spam folder if you can't find the email. You dont have to travel by 30 December 2021, simply make your new booking by this date. 0000154046 00000 n 0000213126 00000 n Your ContractA ticket that has been issued to you is evidence of a contract between you and the railway operating company whose trains you have the right to use under the contract. 0000143793 00000 n Get back to the people and places you love with trusted travel insurance from Allianz Assistance. Group LeaderGroups must have a nominated leader. 16. 0000157920 00000 n If your ticket is defaced or damagedIf a ticket has become spoiled, or tampered with, or altered in any way, or if you have been issued with an electronic ticket and the barcode on the electronic ticket is not readable, then the ticket is not valid for travel. Anything thats inherently dangerous or that could be used to commit an act of violence or threat will not be allowed.If our security teams have any concerns about an item that they believe might represent a risk, Eurostarreserves the right to remove or refuse that item. Eurostar will not be liable for any passenger failing to make the departure time indicated on their tickets.