Includes: Twin Low Bed Ends & Slat Roll, Twin Bunk Rail Set, Full Bed Ends & Slat Roll and Angle Ladder. The pieces were cheap, broken and poor quality. This sturdy piece was carefully crafted with selected solid pine wood. Main differentials: - Product safe and certified by American laws. Finish Twin Low Bunk Dimensions Length: 82.00" Width: 58.00" Height: 50.00" The replacement is currently in route to the customers home. Customer ordered on 12/30. Existing accounts, see your Cardholder Agreement for applicable terms. Fabrics transform any Maxtrix bed into a playhouse. - I informed the company of their own mistake. This Maxtrix Quadruple Bunk is two traditional Twin Bunk Beds connected by a staircase in the middle. Standard account terms apply to purchases that do not qualify. Max & Lily is a member of the Maywood family of brands - the kid's furniture experts bringing a tradition of superior quality, safety, and fun! I also believe the company censors product reviews on their website. We asked him to provide pictures. Fall 2023:October 14th18th, Space 222 & 226 +1 Color. A reversible straight ladder with rounded edges offers comfortable, easy climbing. A little hard to get over the ladder. The bed they purchased was a brand new item and we do not have the extra replacement parts. Solid plywood slats with a metal support bar create a high. Create virtually any bed combination. BBB Business Profiles are subject to change at any time. Account must be in good standing. Full Low Bunk Bed with Slide Platform - Maxwood Furniture I did not want to spend money returning it and I also wasn't comfortable donating the bed to another family. With its classic design, superior quality, and versatile features, this bunk is the perfect choice for every room. Stock availability updated {last_updated_date}. Featuring a multi-function base that can be used for sleeping or as a play area. Tall 15-inch guardrails provide sleep security for the top bunk. Its differential is the removable guardrail, so children can use it for many years, removing the complete guardrail when it is no longer necessary. No need for a bunkie board or a bunkie mattress as this bed comes with a complete set of slats | made with solid wood including knot-free New Zealand pine. we notified Maxwood asap and requested a refund. I reached out to respond to the customer after they provided pictures of damaged replacement parts on 4/17. Includes upper/lower bunk slat rolls, so there is no need for box springs. Right now I'm waiting for a response for my newest inquiry about fixing this problem. A 5-inch thick mattress is recommended for the . They off gassed a very strong odor for the first three weeks, despite being marketed as a "low VOC" product. Browse our curated collection of Twin XL, Full XL & Queen bunk and loft beds, Cool bunk beds, loft beds, corner beds, and slide beds that will give your space a unique, personalized look. We understood the bed was a little backordered, and we. Fast production and shipping, a reliable supply, dependable logistics, and quality manufacturing are just a few of the things that set us apart in our industry. Stock availability updated {last_updated_date}. Instructions and required hardware are included. Crafted with solid New Zealand pine wood, this loft bed is both sturdy and durable. Extra tall 15 guardrails provide enhanced safety and security. Angled ladder with rounded edges offers comfortable, easy climbing. This is just low quality work that should not be passed on to any consumer. 2 adults make assembly easier. Very happy with our purchase! The twin is not used as it's on a trundle and the mattresses were just delivered last month and recently set up. We manufacture using the latest equipment & best materials, including industrial-grade hardware, to create products that are made to last. We provided the refund on 11/16. $102 per month for 12 months - Total $1,220 with a Perigold credit card. We confirmed to the customer on 3/14 the address had been changed in the order. On-time payments will pay off the promotional balance. Optional safety rails make it a perfect choice for the transition from a crib. BBB Business Profiles may not be reproduced for sales or promotional purposes. Requested they cancel and refund mattress from my order since unable to fulfill. Spring Savings. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I have also emailed multiple times with no response! These dates may be impacted by delays in the manufacturing process, supply chain, shipping, and transportation. The top bunk features tall 14" Guardrails, so the bed safely fits standard mattress sizes. Company shipped known defective productive for children and then agreed to replace but sent another defective product. 6 complaints closed in the last 12 months. Includes upper/lower bunk slat rolls, so there is no need for box springs. Within two months of use, six slats have cracked and my daughter's mattress is sagging through the slats. The strong build assures that this bed will last while keeping your child snug at night. If you prefer to sleep on a medium to firm bed this one is for you! Weve shown it to many of our neighbors and nobody has ever seen a anything like it. Also attached is the current tracking information. They did not respond until 2/17 that they would like it picked up. Includes upper/lower bunk slat rolls. - Received bunk bed frame nearly 1 month later on January 25, 2023. Flush, matching hardware for a clean look. Our policy is to notify us with in 30 days of damages or missing items to orders. Our pre-designed products can be customized to meet your needs or we can work to create something new just for you. Maxwoodfurniture Beds Low Loft | Wayfair Existing accounts, see your Cardholder Agreement for applicable terms. weeks after that the stair pieces had not arrived so I called back. I purchased two mattresses from Max and Lily, one twin and one full. On 2/20 they responded they needed the pick up time moved to 2/23. I was not notified of this nor provided any advance warning, return labels, or process. Interested in learning more about MaxWoods commercial furnishings or ordering for a commercial project? 2+ adults make assembly easier. ", I thoroughly researched bunk beds online and in stores before buying this. Max & Lily Bunk Bed, Twin-Over-Twin Wood Bed Frame For Kids, White The wood is very high quality, and the design is very sturdy. The expected arrival dates displayed for our products reflect our best estimate for arrival at our distribution center. Once it is shipped from the warehouse it took 4 days to scan in from *** ** at there facility to confirm where it was in fact shipping to. I purchased two items from Max and Lily. The all-metal structure makes the whole bed an excellent load-bearing capacity, and the angled stairs are safer for you to get in and out of the bed. The bottom bed sits only two inches off the floor, making it the best low bed for little ones. The Maxtrixbed is the centerpiece of our system and the perfect starter bed for your child. On 2/20 we provided labels and the pick up time. The furniture looks fantastic and the quality is exceptional. Collection Kent. Only 50 inches high, This best-selling Low Loft with a Play curtain is great for smaller rooms, opening up lots of floor space for play. Finish Bed End Full Low Bunk Bed with Slide Platform Dimensions Length: 98.50" Width: 72.00" Height: 70.75" We placed an order for a bunkbed the first week of September from Maxwood furniture (Max and Lily online) for our two girls ages 4 + 2. Solid New Zealand pine wood construction and high 400-pound weight capacity set the loft beds apart. We complained on multiple occasions via phone and email to Maxwood, always given an excuse or no answer at all. The *** ** label for the order had already been created for the order at the warehouse. Shop Playhouses Bunk Beds Sleep more kids in the same space. The smell was so bad we had to keep the door shut because it spread thru the entire house. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Sign Up for Exclusive Savings & Inspiration. We arranged the change with Fed Ex. Our products are meticulously engineered in our fully accredited factory to meet or exceed US & EU safety standards. Maxtrix Queen High Bunk Bed w/ Straight Ladder on End (Low/High) By Maxtrix Kids Furniture. I contacted Max & Lily 4/19/22 and it wasn't until multiple e-mails that they responded on 4/25/22 with a pre-paid shipping label but advised that they would be deducted 20% for re-stocking and $160 for shipping. Maxwood Furniture Kids Storage Bunk Bed | Perigold If you have purchased a bed, chose a low profile mattress for the top bunk (ideally 5" (13cm) or max 10" (25cm)) to maximize safety rail height. Full Low Bunk Bed with Ladder - Maxwood Furniture Home Full Low Bunk Bed with Ladder Full Low Bunk Bed with Ladder SLURP WS RRP: $1,69900 Shipping calculated at checkout. Slide Bed Checklist - Sleep & Slide Safely, High Performance XL & Queen Beds That Are Reconfiguration Ready, Supportive Big Beds That Hold Up To 2,000lbs. - After the entire ordeal on March 1, 2023 finally opened box of the twin bunk bed frame we kept and found 2 damaged / broken pieces. We can take your idea and bring it to life, from product conception to rendering and all the way to production. I had a migraine foe two days and had to sleep with vicks under my nose just to breath through the smell. This L-shaped bunk with desk and storage's unique design maximizes the space in your room by stacking two sleeping surfaces. Other finance plans may be available. The angled ladder with rounded edges offers comfortable, easy climbing. They arrived 4/13/22 and I opened one of the three boxes. Patented hardware makes connections Rock Solid! PDF Low Loft Windsor - Maxwood Furniture Standard account terms apply to purchases that do not qualify. Make bedtime fun again with the product. Angled ladder with rounded edges offers comfortable, easy climbing. Finish Bed End Entrance Twin Low Bunk Bed with Ladder Dimensions Length: 80.00" Width: 46.50" Height: 61.50" The slats are 9" apart, which is far greater than industry standards of 3". It is easy to maintain and long-lasting. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Customer took the credit for $60 to the order which was done on 3/22. The ladder's hand-hole detail adds safety & style. Any additional replacements would need to be purchased due to the fact that a partial refund was provided in lieu of additional replacements. All rights reserved. Customer frustrated as we could not give him up to date tracking since we were waiting on the warehouse to confirm but it had been shipped. Choose Low, Medium or High height to suit your needs. Advertised monthly payment, if any, is greater than your required minimum payment and excludes taxes, delivery, or other charges. See details. Solid New Zealand pine wood construction and the high 400-pound weight capacity Set Harriet Bee bunk beds apart. "My kids love their Maxtrix Loft beds. Landscape Architects & Landscape Designers, Outdoor Lighting & Audio/Visual Specialists, Maxtrix Queen High Bunk Bed w/ Straight Ladder on End (Low/High). We stated we would go ahead and help them anyway. High Point, NC. needed and we ordered those as well. With multiple finish choices and tent solids/prints, it will coordinate with any bedroom decor. Free bedside tray included in this purchase! Atlanta, GA. 2022-12-23 15:12:10. BBB is here to help. Completing the farmhouse look, this bunk bed comes in neutral stain finishes that complement the natural wood pattern. Maxwood Furniture. Built to last, this bunk offers a classic look that will never go out of style and you'll enjoy it for years to come. The bed ships in one box and is heavy due to its solid wood construction. The colorful hand-sewn 100% cotton play curtain (included) easily attaches with a hook & loop fastener, and can just as easily be removed. Featuring clean, simple lines, the Fern Rock Junior Loft Bed is the perfect centerpiece for any child's bedroom or guest room. Subject to credit approval. Featuring 14-inch tall guardrails, this bed fits standard twin-sized mattresses up to 8 inches thick with no bunkie board or box spring needed. With MaxWood you can expect competitive pricing, low minimum order quantities, trade discounts, and tax exempt purchases. As well as a built-in ladder for easy access to and from the top bed. Stay tuned for updates, special offers and announcements. Our policy is you get to have a refund for damages in lieu of the replacements. No issues with holes out of place put together in 1 hr 45 minutes one person. Mattress missing. Strong plywood slats and a metal support bar combine to create a high, 400 lb. Recommended for children 6 years and older. Customer declined. 4 blackboards let you use your imagination and creativity. This bed meets or exceeds federal safety standards for childrens furniture. We received many compliments at the open house., Our entire process with Maxwood has been very easy. Added bonus - the ladder is both Reversible and removable. Again, I demanded a refund. Stylish and versatile, the built-in desk can be set up in different ways for ultimate flexibility. Great for shared rooms and sleepovers, Fun & functional raised bedsto make the most of kids bedroom space. BridgeIT will help find your perfect mattress. We offered a bunk bed side tray worth $60. The bed ships in one box and is heavy due to solid wood construction. - Ordered and paid ~$825 for 2 items: twin bunk bed frame and mattress on December 30, 2022 (Order # *******) We did and waited seven days. a Sales Associate. for dormitories, turnkey properties, senior living facilities, How to create Family Suites to comfortably sleep many. Maxwood Furniture, Inc. - All Rights Reserved, Seriously, working with you was one of the easiest parts of this two-year-long project. **No Interest if Paid in Full within 6 months. accepted the free part. This corner model worked great for their room, and they finally have enough space to put their clothes and toys. ******* I have called the customer care team several times for tracking information and they can never give me this information we are going on 3 weeks with nothing, the customer service team is very rude! This is a member of the max wood family of brands the kid's furniture experts bringing a tradition of superior quality, safety, and fun! When they arrived, they were the wrong pieces. We encouraged him to go ahead with the replacements out of safety. Note that complaint text that is displayed might not represent all complaints filed with BBB. We finally couldn't stand it anymore and dissembled the bed and moved it outside.I had to throw away brand new sheets and a pillow because we couldn't get the smell out. Fabrics transform any Maxtrix bed into a playhouse. Includes: Twin Low Bed Ends & Slat Roll, Twin Bunk Rail Set, Full Bed Ends & Slat Roll and Angle Ladder. Max & Lily Low Bunk Bed Collection At only 50 inches tall, this best-selling low loft design is great for smaller rooms. From a twin over full bunk bed to a custom storage & study loft reconfiguration. In this new collection, kids' furniture combines the rustic lines of modern farmhouse style with a fun versatile Play and Storage Low Loft design. Simple, sleek, secure, stable, and space-saving, the Daury Twin Over Twin Standard Bunk Bed by Harriet Bee meets all your needs and expectations. (twin rooms, no-cancellation) are as low as 59EUR. Minimum interest charge $1. Max and Lily Twin over Twin Low Bunk Bed with Staircase Finish Bed End Entrance Full Low Bunk Bed with Ladder Dimensions Length: 80.00" Width: 61.50" Height: 61.50" Maxwood Furniture, Inc. | Complaints | Better Business Bureau Profile - Product certified and in accordance with American standards. Refer to disclosure number one on the Perigold credit card landing page. Max & Lily Low Bunk Bed, Mid-Century Modern Bunk Bed, Solid Wood Twin This bed meets or exceeds Federal safety standards For childrens furniture. We can manufacture with lighter-weight softwoods such as Pine and premium hardwoods, including Maple and Birch. The line features a modern look, great colors, and quality construction. Our friendly Customer Service team is ready to assist anytime. Next, the amount of paint applied is certainly not enough on many of the pieces. Mr ***** confirmed the parts he was in need of. After the promotional period ends, the Standard Purchase APR also applies to the remaining balance and the charged interest. 2+ adults make assembly easier. . Why can't you stand behind your product if it truly is quality furniture??? I followed the directions and the zipper literally fell off. A reversible straight ladder with . All Rights Reserved. The loft-style design makes full use of your space and makes your room look less crowded. Kent Twin Over Full Bunk Bed - Jordan's Furniture New accounts: Standard Purchase APR 29.99%. Added bonus, stairs double as drawers for built in storage! It looks as if maybe a light blue ink spilled throughout the mattress but were mostly washed out of it. They won't accept the piece of junk item back, or take any ownership of getting the correct parts to you. New accounts: Standard Purchase APR 29.99%. After the promotional period ends, the Standard Purchase APR also applies to the remaining balance and the charged interest. The completed bed is extremely sturdy & ridged. Nice Family Hotel with Bunk Bed. Solid New Zealand pine wood construction and high 400-pound weight capacity set the loft beds apart. But not when partnering with Maxwood! Constructed from Brazilian Pine, our furniture is meant to be stylish and durable. Flush, color-matching hardware for a clean look. Monthly payment is the purchase amount divided by the number of months in the offer. Customer Reviews are not used in the calculation of BBB Rating. The YorkHoMo 12" gel memory foam mattress uses a combination of advanced foams to deliver custom body-hugging support for every part of your body, it is designed for superior comfort. We wrote the company and they reassured us the bed is non toxic and suggested wiping it down and letting it air out for a few days. New accounts: Standard Purchase APR 29.99%. Modern, Space-Saving Bed: Our solid wood twin-over-twin bunk bed opens up floor space; Slatted headboard and flush, color-matched hardware offer a clean finish Total Footprint: Bunk bed measures 81.5"L X 42.5"W X 65"H; Versatile design allows bunks to easily be separated into two free-standing beds See more product details A sleepover classic, this solid wood bunk bed combines a timeless look with quality craftsmanship that you can both see and feel. Full over Twin Solid Wood L-Shaped Bunk Beds with Built-in-Desk. When customer called us several times, we were trying to make sure the order had been shipped with the correct address. The MaxWood Design Team is passionate about furniture design! Choose Low, Medium or High height to suit your needs. Available in other finishes. Raise beds on legs or stack beds to make bunks. Even, Maxwood Furniture, Inc. - All Rights Reserved, are designed in a modular system and can be configured to ensure a perfect fit in a wide variety of floorplans and commercial spaces. Accommodating two twin mattresses, the metal frame will last through years of rough play, whether hosting twins, friends, family, or siblings. Find Us at High Point Spring 2023: April 22 nd 26 th Fall 2023: October 14 th 18 th Space 222 & 226 Center Point on Hamilton High Point, NC Offer ends 5/1, Maximizing Sleeping Spaces for Your Vacation Home, Loft Bed with Desk for Small Room & Study Environments, Back to School Furniture Guide: Preschool. The low loft is a modern and perfect bunk bed for those who have two children and want the two to sleep in the same bedroom. DISCOVER THE AWARD-WINNING MATTRESS THAT'S CHANGING THE WAY KIDS SLEEP. $119/mo. When helping select the right product we start by considering room dimensions (including ceiling height). This is a member of the Isabelle & Max family of brands - the kid's furniture experts bringing a tradition of superior quality, safety, and fun!