Learn about our latest performance, and of course, check the numbers. These include cookies that allow the sharing of anonymous data with selected third-party partners. Got an enquiry about careers at BT Group? [29], In August 2015, Labour MP Chris Bryant called for Openreach to be split from BT, criticising the infrastructure and stating that it is too slow to fix faults and install new lines. We use cookies to bring you a great browsing experience - and to find ways to make it even better. Solved: Wayleave Map - BT Community The aim of the review was to make sure digital communications markets continued to work for consumers and businesses. ", "BT aimed to get true fibre to 25% of UK. This was part of a legally binding list of undertakings BT gave Ofcom, our regulator, in September 2005. Genesys named a 2022 . EEE producer registration number : WEE/AH0065TW, Reporting dangerous or hazardous damage you see in the street. Its responsible for maintaining a vast network of cables, street cabinets, and exchanges. Openreach uk Head Office Address and Contact information National security threats and personal privacy, Intelligence and Security Committee of Parliament, "Final statements on the Strategic Review of Telecommunications, and undertakings in lieu of a reference under the Enterprise Act 2002", "Did Separating Openreach from British Telecom Benefit Consumers? These include cookies that are required to run the browsing experience, as well as cookies that offer personalised content and measure visitor satisfaction. Openreach Customer Service Number | Contact Information Finder Openreach corporate head office | headquarters | Phone | Address Meanwhile Openreach were connecting 8000 properties per week to FTTP with the aim of reaching 3 million premises by 2020,[12] a target that was to increase following the publication of the Government's "Future Telecoms Infrastructure Review" and an increase in the supply of FTTP by alternative network ISPs. If one of our engineers is coming to your home or business for any reason, theyll call or text you first to check youre in, get some details about your address (like where to park), and tell you roughly when theyll get to you. Openreach engineers visit around 29,500 homes and offices every weekday on behalf of its customers, the CPs. 696 talking about this. We look after the copper wires and fibre cables that connect homes and businesses to phone and broadband. To raise a complaint, or enquiry, that relates to the provision of telephone/internet services, engineer appointments, faults or compensation, youll need to go through your Communications Provider. Complaints regarding Openreach, Billing department, or long standing faultsget resolved quickly. I have helped so many distressed people bysuggesting theyemail the CEO of BT Retail, Gavin Patterson. Get contact details including emails and phone numbers This came about as part of an agreement with Ofcom after its Digital Communications Reviewin 2017. [8] The deal was the largest in ECI's history. BT Openreach What a great place to work! In December 2015 Ofcom indicated it was examining four options for Openreach's future: maintaining the current arrangement, more deregulation, structural separation from BT, or adjusting the current system. Search over 700 When things go wrong with your telephone line or Broadband you might be tempted to contact Openreach, however you must contact your Service Provider, who will arrange for Openreach BT to attend to your fault. You'll find all the info you need, and report issues, via the virtual assistant or by phoning: To report BTGroup building faults, or ask about the purchase of a BTGroup property, please contact our property helpdesk. This found that "there has been broadly satisfactory progress towards legal separation, but some steps have still not been completed". 0800 800 152 Monday-Friday 08:00-18:00 and available 24/7 for lost or stolen SIM's. If calling from abroad, use +441635 691702 National press office. They go the extra mile and take on any challenge to build a better, faster and more affordable network that helps our customers stay connected. Cables, poles, cabinets and manholes are looked after by Openreach. Openreach Limited runs the UK's digital network. Our people I like to know that you have had a happy outcome, and that my website has helped you! Sign up for a free account. Also Read : The White Company Corporate office, Headquarters. Openreach head office uk contact number and email support Openreach Phone Number: 0800 783 2023 Email Address: NA Head Office Address: Kelvin House, 123 Judd Street, London WC1H 9NP, uk. Three Snowhill chosen as new home for BT in Birmingham We'd also like to use analytics cookies so we can understand how you use our services and to make improvements. The quality of information on this pageis dependanton your feedback. We're regulated by Ofcom against key service and performance measures. 4190816, EEE producer registration number : WEE/AH0065TW, Protecting consumers & delivering content, UK individual Capital Gains Tax & your BT shares, Applying responsible tech principles across the value chain, Supporting small businesses to go digital, Partnering with charities on digital skills, Working with suppliers to get to net zero, Building towards a circular BT and beyond. Following the Telecommunications Strategic Review (TSR), in September 2005 British Telecom signed undertakings with Ofcom to create a separate division, for the purpose of providing equal access to BTs local access network and backhaul products. Discover great CX today. Cookies on Companies House services. United Kingdom, For journalists who need further information, Billing, broadband, landline, mobile, BT Sport & TV enquiries, Protecting consumers & delivering content, UK individual Capital Gains Tax & your BT shares, Applying responsible tech principles across the value chain, Supporting small businesses to go digital, Partnering with charities on digital skills, Working with suppliers to get to net zero, Building towards a circular BT and beyond, completing the media enquiries online form. Our 37,000 people are hugely experienced, resourceful and innovative. Option 1, then option 2. [32], In January 2016, a report backed by 121 cross-party MPs stated Ofcom should force BT to sell off its Openreach division to open up competition. You can adjust your preferences using Manage Cookies or find out more by reading our Cookie Policy. Your Service Provider is defined by the company that you pay your phone bill to. Our network is the largest in the UK. {{ userNotificationState.getAlertCount('bell') }}. OPENREACH LIMITED - Find and update company information Find out about the five ways we're rising to the challenge of delivering Fibre broadband to rural areas of the UK. To raise a complaint, or enquiry, that relates to health and safety concerns, employee behaviour, personal injury, damage to your property, quality of workmanship, wayleaves or planned movement of Openreach equipment. Our board is responsible for setting our strategy and overseeing our performance. So if someone who says theyre from Openreach asks for financial details, dont give them any information. So when one of our engineers comes to your address to install or repair something, theyre working on behalf of the company that supplies your phone or broadband. contact us | customer services - Boots Customer Service DirectorBT PLCCorrespondence CentreDurhamDH98 1BT, You could write to BT Head Office,British Telecommunications PLC81 Newgate Street,London EC1A 7AJ. Go to Solution. Contact our new business team today. Option 1, then option 2. Have a query and not sure who to contact?. We've resolved over 70,000 complaints about providers in the communications sector January 2016 to December 2017. Openreach Complaints - Phone Fault Ex BT Openreach Independent To report damage to the network or health concern, call 0800 023 2023. We learn from all the complaints we handle and use that insight to . In 1987 I began a career as a British Telecom Engineer. Help and support; Contact BT; , Openreach, which is responsible for maintaining BT's national UK phone and broadband network, takes a lot of flak from both ISPs and consumers alike for customer service failings , BT Headquarters. The building, in the heart of the city's business district, will become a key hub with between 3,000 - 4,000 colleagues set to be based there . I worked at BT for 23 years and now freelance as a Telephone, WiFi and Broadband Engineer. [39], On 31 July 2020, Openreach released a news article on their website showing their progress on their split from BT, with them updating "27,907 vehicles, 42 offices, 33,479 pass cards and 1,531 web pages" to reflect the change. Offices, reviews and public commentary for UK companies. We're the people who connect homes, schools, hospitals, libraries, businesses - large and small, broadcasters and governments to the world. Openreach Limited was then incorporated as a wholly owned subsidiary of BT plc. How to contact Openreach Our execs | Openreach I found a number of BT Contact Numbers, and BT Complaints addresses which will help you contact someone willing tolisten. We use cookies to bring you a great browsing experience - and to find ways to make it even better. million verified professionals across 35 million companies. Fibre broadband is now available to more than 148k homes and businesses in Belfast, Province wide more than 575k homes and businesses can get Full Fibre Broadband, Technology capable of delivering download speeds of up to 1Gbps. We have a range of ways to get in touch for new and existing customers. Our virtual assistant will then help direct you through to the right team and one of our dedicated customer service team will then be allocated to you and able to help.