If you are receiving tests from us or from one of our partners, vendors or contractors, or you are registering your test, or using our Site, this information may include: Below is a summary of our use of cookies and other online tracking technologies on this SIte. Thank you for your continued support throughout the United Kingdoms response to COVID-19. 64.99. Reply Report inappropriate content Ashtonian1954 Wigan, United Level Contributor 23,616 posts 140 reviews 205 helpful votes 4. I then sent the tests back (unused and tracked by the Royal mail). THEY ARE KEEN TO TAKE YOUR MONEY AND NOT REFUND WHEN YOU CANCEL YOUR ORDER IN A TIMELY MANNER! WebChronomics does not provide medical advice, nor directly administer any diagnostic medical tests, prescriptions, or other healthcare interventions. For Individuals
The only exceptions to this are where: None of our Sites are designed or intended for children under 13. If you have any questions about this Policy, including any requests to exercise privacy rights, please contact the DPO using the below details: Bizspace Wimbledon,8 Lombard Road, We believe biology, and how we use it in our day-to-day lives, can drive human progress in the same way digital developments have transformed our world in the last 30 years. If the saliva/NPS collection kit has been dispatched to you, your refund will be made within 14 days from the day on which we receive the saliva/NPS collection kit back from you or, if earlier, the day on which you provide us with evidence that you have sent the saliva/NPS collection kit back to us. If we can ever be of any further assistance, don't hesitate to get straight back in contact. Contact Leave your details and well be in touch shortly to arrange a time to speak. I purchased the lateral flow tests. The world is at the dawn of a bio-revolution - with science set to transform our lives in the coming decades. Except in rare cases, we will respond to you within 1 calendar month from either: We may change this Privacy Policy from time to time. Any such transfer will be in compliance with applicable law. Hi Paul, Thank you for your feedback. Well get back to you as soon as possible. Horrendous!!! I'm incredibly sorry for the negative experience you've had. This Policy only applies to our websites and mobile applications (Sites) that link to this Policy and for the purpose of providing you with goods and services directly or together with our partners, vendors and contractors (the Services). WebIf you've not yet received your test results, please read the information below before contacting us. Take Control of your DNA. 99. Start your journey today. 2 weeks later I then received the return flight tests. Whenever we associate such information with you, as an identifiable individual, we treat it as personal data. Well get back to you as soon as possible. Their latest funding was raised on Jan 8, 2019 from a Seed round. We hope you have a lovely Christmas and wishing you all the best. Poor customer service from a company that people needed at the time of Covid-19.Following on from contact from Ty, I have used the form supplied on the Trustpilot response and have still not received an answer. Privacy Policy
But, in a rapidly changing environment where biological testing became part of our everyday, at Chronomics we were able to use our expertise to become a central part of the fight against COVID-19. I have emailed asking when I can expect a We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. No refund was received from them. Kindest regards,NiciaSocial Media Department. Our Services and Results Are Not a Substitute for Medical Judgement. In the Two-step authentication section, under Save your recover codes, click View codes. Apart from the cock up with TUI's very poor communications (with just about everyone concerned) regarding when our booking numbers appeared on the 'Chronomics' system, everything went to plan. 2023 Trustpilot A/S. If you could come back to me, it would be greatly appreciated. If you have an account on this Site, you can sign in and update your personal data including, where applicable, whether you wish to receive marketing messages from us or our third-party providers. Parental/guardian submission of their childrens personal data for the purposes of obtaining Services is permitted. If you need anything else, please don't hesitate to get in touch with our team here: https://help.chronomics.com/contact-us and we'd be happy to help!We hope you have a lovely week!Wishing you all the best. By submitting data of a child, you are representing that you are the parent or legal guardian of the child with the right to obtain the Services for the child. The company registration number is 11120038, Its main line of business activity is Research and experimental development on biotechnology, and the company is listed as Active. It can take up to 48 hours for your sample to reach our lab. This all went to plan, despite Tom spending days in a remote part of the Andes mountain range in South America trying to get enough signal to give it all the green light. United Kingdom, Tests for Individuals We may not provide you with a copy of your personal data if this concerns other individuals or we have another lawful reason to withhold that information. I have passed on your kind words to Ryan! For information about how to return a saliva/NPS collection kit to us, see clause 8.2. We may share personal data as otherwise required by applicable laws or regulations. I'll look forward to hearing from you soon. We will not discriminate against you in any way based on your exercise of these rights or any rights protected by law. Check out what 15,625 people have written so far, and share your own experience. Chronomics is funded by 3 investors. If your results weren't received in this time frame,you can get help by contacting us using this form and we'll look into this for you. Search over 700 We may collect the following personal data: If you are a patient of a healthcare provider or telehealth organization, you will provide certain personal data to us voluntarily so that we may provide Services for you. Nicholas Werners latest job experience is They have excellent products and are extremely helpful. See the Retention and Deletion section below for further information. Once I knew how straightforward it was the 2nd time no problem. Contact information (email address, postal address, telephone number), Log on credentials when you create an account with us (e.g., user ID, password), Your physical location in terms of city and state or province and country, Type of diagnostic or wellness test prescribed for you or sought by you, Health information that may be required as related to the test (such as recent symptoms), The date and time of your consent related to the Services and/or medical treatment, Any of your communications transmitted through our Sites. It took me hours (literally) to get the whole thing done. Necessary for the purposes of preventive or occupational medicine, for the assessment of the working capacity of an employee, medical diagnosis, the provision of health or social care or treatment in accordance with applicable laws. Where we do not need to do this because we already have this information, from the date we received your request. I'm so sorry to hear of the issues you have experienced, and can assure you our intentions are to always give the best customer experience, and I am sorry this hasnt been the case in this instance.I can confirm, looking at your recent contact with us that the issue has been rectified, however I have sent you a follow up email with further information regarding the circumstances of your query to help you further.Wishing you all the best. I need to sort this prior to filling out the government locator form to return. Except as prohibited by applicable law, the services, bio-infrastructure, test kits and test results that are made available through or via Chronomics are provided as-is and without any warranty, representations, assurances, or guarantees of any kind whatsoever, whether express or implied (either in fact or by operation of law). If we make a change to this Policy that, at our sole discretion, is material, we will summarize the changes. In all other cases, your refund will be made within 14 days of your telling us you have changed your mind. Hi Ceri, Thank you for your lovely feedback. And yet today, accessing biological information - and making it actionable - is complex, costly and cumbersome. You have the right to complain to the relevant data protection regulator (which in the UK is the Information Commissioners Office) if you are concerned about the way we have processed your personal data. System Status Were not a biology company, or even a bioengineering or biotech company. Anyone can write a Trustpilot review. I emailed chronomics to advise that the test was sent incorrectly again. Chronomics was founded in 2017, by five friends from scientific and technological backgrounds. This confirms they've been approved by a German organisation called TuV Sud. Careers, Contact
Except as prohibited by applicable law, Chronomics (and its group, affiliates and representatives) expressly disclaims any and all liability for any consequential, indirect, incidental, special or exemplary damages, including without limitation any loss of revenues or profits or any loss of use of data, arising out of or connected in any way with the services, bio-infrastructure, test kits or test result; and Chronomics shall not be liable for acts, omissions or conduct of any third party (including without limitation any laboratories, healthcare providers, clinicians, contractors or otherwise) from the risk of harm or any damages from the services rendered or test kits manufactured, distributed, dispensed or sold by any third party. You hide behind emails no phone number to contact you dont answer emails just appalling. Kind regards,Ty, I had a COVID test kit that had part of the test missing.I expected to have to use a list of options on line which probably wouldn't have had the answer.Contacted the centre by email and almost immediately Sam Hodge came back with the solution.Really great service, Hi John, Thank you very much for taking the time to share your experience with us. Based on our contract obligations or to take steps at the request of an individual prior to entering into a contract to provide Services or otherwise. Careers, Contact
Chronomics, how about a refund? Ambassador had help line for people. WebChronomics does not provide medical advice, nor directly administer any diagnostic medical tests, prescriptions, or other healthcare interventions. 2017-2023 Chronomics Inc. Hurdle is a trademark of Chronomics Inc. All rights reserved. WebAI-led cancer screening Prediction models for six main cancer types. WebFind company research, competitor information, contact details & financial data for CHRONOMICS LIMITED of LONDON. Re: TUI/chronomics day 2 Test 1 year ago Save Dave All rights reserved. Chronomics has raised a total of 1.1M in funding over 2 rounds. Tech-bio company, providing access to a bio-infrastructure to simplify and speed-up the use of biomarkers to improve everyday decisions. We design and deploy bio-infrastructure across more than a dozen verticals to simplify, speed-up and scale the use of biomarkers to improve everyday decisions.
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