*** Include the outstanding balance of HKD20,000 and the total finance charge which is accrued daily and calculated at an interest rate of 2.65% per month (equivalent to an annualised percentage rate of 35.42% on purchase and 35.94% on cash advance) on the outstanding balance until it is fully paid. Why do I need to use verification codes for my online transactions? It's similar to the physical device but integrated into the HSBC Malaysia Mobile Banking app. Your new password will only work for eStatements issued after you changed your password. Punjab National Bank. Those completed after 5:45pm ET on business days will be automatically re-dated to the next business day. I want to register an offer with two of my credit cards. Enter the 6 digit security code displayed to you on the new Security Device and click "continue". Don't have a compatible device? From the list, select Show Details on the bottom of the future-dated transfer of which you would like to cancel. For HSBC PulseUnionPay Dual Currency Diamond Credit Card, HSBC UnionPay Dual Currency Credit Card, HSBC Gold MasterCard and HSBC MasterCard, contactless payment function will be enabled from 30 June 2019 onwards. If you have registered your card in Google account, your device will prompt you to input the cards security code to add that card directly from Google account. Howdo Iapplytomake an early repaymentonthe total outstanding amountof myCash Instalment Plan? if you still can't get the passcode to work, you may have used up all your attempts or, if you haven't input it quickly enough, it may have expired. How can I know if the document is successfully uploaded? If you change your contact details, you'll need to let HSBC know as soon as possible by giving them a call on Premier+44 1534 616 313,Advance+44 1534 616 212. Additionally, details of your registered promotions will also be saved in the "Registered" section under "Favourites". No, the Verification Code for Online Transaction service is free as long as you're receiving the One-Time Passcode (OTP) by SMS in Hong Kong. By creating a unique virtual account number for your payment information, your name and full card details are never shown in the app and never shared with the store. Alternatively, you can call us on 2233 3000 to report loss of your device. What kind of purchase transactions are eligible and when do I need to apply? No. Tap the add button. You will need to generate an additional code from your HSBC Security Device. Contactless payment transaction limit is set by the merchant. Follow the instructions on the screen. Contactless payment function is a free credit card feature which provides swift and convenient payment for HSBC Premier MasterCard Credit Card, HSBC Visa Signature Card, HSBC Visa Platinum Card, HSBC Visa Gold Card, HSBC Visa Gold Card for Students, HSBC Visa Card, HSBC PulseUnionPay Dual Currency Diamond Card, HSBC UnionPay Dual Currency Credit Card, HSBC Gold MasterCard and HSBC MasterCard. Even if you hit a 'No connection' prompt, you'll still be able to generate a security code by pressing the 'Generate security code' button at the bottom of the screen. You should contact the retailer and ask if there's another way to pay. See below to find more information for your card type. Contactless payment function is a free standard feature for HSBC Premier MasterCard Credit Card, HSBC Visa Signature Card, HSBC Visa Platinum Card, HSBC Visa Gold Card, HSBC Gold Card for Students, HSBC Visa Card, HSBC PulseUnionPay Dual Currency Diamond Card, HSBC UnionPay Dual Currency Credit Card, HSBC Gold MasterCard and HSBC MasterCard . If my Personal Internet Banking session has timed out and logged off automatically while upload is in progress, what should I do? Find out more about how you can start using the Mobile Secure Key. To apply, go toCredit cardsin Personal Internet Banking. Your behavioural biometrics can't be copied by other people, so this type of check helps make your online card payments more secure. Ownership of entire code build and all technical aspects of the application/platform; Preparation of a low-level design after understanding functional specifications; Build skeleton project so that junior developers can scale it; Implementation of given specifications as per HSBC standards; Review junior developer's code and mentor them Give feedback about this article. Do not disclose your verification codes to third parties. Do I need to visit the merchant outlet in order to use "Pay with RC"? The Security Device has been designed to be small, light and easily transportable. What is HSBC Online Document Submission Service? How can I find the application reference number? You can see the full details of how this fee is calculated in our guide to general banking tariffs. We can arrange a replacement card with contactless payment function for you. Cross-border notice. You'll need a re-authentication code if you want to update your personal details or adjust your online banking limits. Ifyour credit cardwasissued in Hong Kong, you should onlyneedto sign the sales slip to complete your transaction. The payment record or the credit limit of the credit card (if applicable) will be updated on a real time basis. To complete your purchase, just confirm your passcode when prompted. Despite no interest being charged, there is personalised monthly handling fee for Spending InstalmentPlan. All rights reserved. Finance charge calculated at a preferential interest rate (per annum) (Preferential Interest Rate) will be charged on the outstanding Approved Withdrawal Amount on a daily basis, starting from the credit card monthly statement date immediately following the date of transfer of the Approved Withdrawal Amount to your designated account (which will be specified in the approval letter) until the credit card monthly statement date after the Preferential Interest Rate End Date (which will be specified in the approval letter). Yes, you can add an additional cardholder to any HSBC credit card you hold unless it's an HSBC EveryMile Credit Card or an HSBC Visa Gold Card for students. Only the individual in possession of the device can access the account. a face-to-face cashier facilitated transaction whereby the credit card is inserted into the payment terminal during payment), in order to activate and authorise a transaction limit of HKD1,000 for offline transaction. No. click here to close the unsupported browser notice, Contact us to deactivate Mobile Secure Key, Follow HSBC Malaysia on Facebook This link will open in a new window, Follow HSBC Malaysia on Youtube This link will open in a new window, Follow HSBC Malaysia on Instagram This link will open in a new window, Online exclusive up to RM500 eVoucher of your choice, Tips on Personal Financing Payment Strategy, Learning to set financial goals, budget and repay deb, 5 reasons digital security devices are the best option for online banking, Generate security code in Mobile Secure Key, Call us and let us know how we can help you, Book appointment & find details on your nearest branch or ATM, Find answers to your queries and contact us for further help, or learn more about HSBCs Whistleblowing Channel, Careers, media, investor and corporate information, Huawei and Honor smartphones which do not support Google Play Store, In your HSBC Malaysia Mobile Banking app, select 'generate security code' at the bottom, and then 'log on code', Verify your identity by using either your 6-digit PIN or biometric authentication, then a security code will be generated, Enter the 6-digit security code to log on to online banking, Log on to online banking using either a password or security code generated by Mobile Secure Key, On the pay and transfer option, select the account you want to transfer from and the payee type, After adding all of the required payment information, you'll be asked for a security code for additional security. Which devices are compatible with Apple Pay? You can set up Find My Mobile service by going to Settings> Security> Find My Mobile> Remote Controls. Can I also report my other HSBC cards as lost/stolen via HSBC HK Mobile Banking app? Set a hard-to-guess passcode on your mobile devices and set your screens to lock automatically. This website is designed for use in Malaysia. Press and hold the green button to turn on your Security Device, With "HSBC" displayed on the Security Device screen, press the green button to generate the security code, Enter this Security Code and click "Continue" to complete the activation process, Enter your user ID on the online banking page, Enter your online banking password that you have created during your online banking registration. We can accept a tenancy agreement, from a known letting agency, if you take it to your local branch. No, you won't be able to complete online transactions with your HSBC credit card at merchants that support Visa Secure, Mastercard ID Check or UnionPay Online Payment if you don't have a valid mobile number in our records. The first card you add to Google Pay app is your default card. To complete your purchase, just confirm your passcode when prompted. With "HSBC" displayed on the Security Device screen, press the green button again. However, if your card has been cancelled by you or by us, that card will be removed from Reward+. Choose your device and add your HSBC credit card to Google Pay app to make transactions with your Android device in stores or in app. For HSBC PulseUnionPay Dual Currency Diamond Card, HSBC UnionPay Dual Currency Credit Card, HSBC Gold MasterCard and HSBC MasterCard, contactless payment function will be enabled from 30 June 2019 onwards. 5. Why I cannot use Samsung Pay even my mobile phone comes with the app? Contactless payment function is a chip-based technology which allows you to pay for your purchases by tapping your card without the need to sign on the sales slip for payment of not more than HKD1,000* per transaction (*subject to the limits set by the Bank, Visa, MasterCard Worldwide or UnionPay or the merchant). You can update your contact details by giving HSBC a call on Premier+44 1534 616 313,Advance+44 1534 616 212. Please ensure we have your correct mobile number. However, if you had already set up your Mobile Secure Key on more than one device before 30 July, then you'll still be able to use it on those devices. Yes, additional cardholders can apply for Apple Pay using their additional cards. Ensure your device is updated to the latest Android version and Samsung Pay app. Do I have to upload all the documents again? But if you have logged on, all information required will be automatically filled in for you. Such transaction fee is waived for transactions effected in Macau Pataca and made with HSBC Pulse UnionPay Dual Currency Diamond Card. Start right away and find out more about our credit cards and the various rewards and offers, Electric Vehicle Personal Instalment Loan, Submit documents for Credit Limit Increase, Submit documents for Cash Instalment Plan, Submit documents for the 100% Personal Loan Guarantee Scheme, Explore Financial Planning & Wealth Management, Instant RewardCash redemption at merchants, Verification Code for Online Transaction FAQs, https://www.visa.com.hk/en_HK/pay-with-visa/featured-technologies/visa-paywave.html#2, https://www.mastercard.com.hk/en-hk/consumers/features-benefits/contactless/contactless-locator.html, https://www.unionpayintl.com/en/servicesProducts/products/innovativeProducts/iCCard/, https://www.google.com/android/devicemanager, https://www.google.com/android/devicemanage, Change of Address/Telephone Number/Fax Number/Email Address Instruction Form (For Personal Customer), And your nearest Express Banking location, Careers, media, investor and corporate information, HSBC Pulse UnionPay Dual Currency Diamond Card, On the home page, select the "support" tab at the bottom, Enquire about your card application status, Change your personal information and address, Request a Personal Identification Number (PIN), iPhone 6s, iPhone 6s Plus, iPhone 6, iPhone 6 Plus, iPhone SE and later, iPad Pro, iPad Air 2, iPad mini4, iPad mini 3, and later, Tap the plus sign in the upper right corner, Select "Next" and use your iSight camera to enter the card information, Tap "Wallet & Apple Pay" and select Add a Credit or Debit Card, Tap "Wallet & Apple Pay" and select "Add Credit or Debit Card". You can choose to make early repayment, however, the total amount of outstanding monthly handling fee for the remaining Instalment Period plus any interest (if applicable) and an administration fee of HKD300 will be charged. So please make sure the mobile number you've registered with us is valid and current. What's the minimum amount I can apply for? For all other cardholders, RewardCash is valid for up to two years. No, following the launch of the Verification Code for Online Transaction service, using your password or personal details to authenticate transactions via the Visa Secure and Mastercard ID Check services have been discontinued. PDF Secure Email User Guide - HSBC No. To request a Security Device or further assistance, please contact us. What you need to do is simply logon to Reward+ with your current PIB log on details and you can then pay a statement or transaction with RewardCash anytime, anywhere. Yes. ID | Help Us Identify You - HSBC Channel Islands & Isle of Man Will interest be charged on my Cash Instalment Plan? Will I be charged for using the Verification Code for Online Transaction service? Howdo Iapplytomake an early repaymentonthe total outstanding amountof mySpending Instalment Plan? What is this and why is it required? For details please visit https://findmymobile.samsung.com. Apple Pay is one of the Mobile Payments solutions available to HSBC personal card cardholders. Transactions via Samsung Pay will be marked with SAMSUNG PAY under the transaction details. Instead, you'll be redirected back to the merchant's website to restart the transaction. Log on to HSBC Online Banking with your Security Device. HSBC hiring Consultant Specialist/Markets & Sec Services IT - Linkedin Currently, credit card payments for tunnels and certain carparks count as "offline transactions". The file name should not: Where can I upload documents for a personal credit card application? If you have any difficulty in repaying any amount outstanding under the Cash Instalment Plan, you should notify us as soon as possible. You may wish to withdraw cash from an ATM and look for cash-only alternatives to these terminals. Yes, additional cardholders can apply for Samsung Pay using their additional cards. The Bank will also debit to the Card Account a fee of 0.95% of the card transaction charged by the Bank and a fee of 1% charged by Visa/MasterCard to the Bank. If you forget your password, or if someone else is trying to take over your account, we send a verification code to that alternate email or phone number. In the meantime, should you be asked to confirm an online card . Conventional customers can find further details on the conditions and charges by referring to the 'Commercial and Business' section, 'item 4' of our tariff and charges. Will they be shown on PIB and credit card statements just like other types of credit card transactions? It generates a one-time security code so you can log on and confirm transactions even quicker and easier on the app without the need to carry your physical Security Device. You'll need to update to the latest version of the app and activate the Mobile Secure Key in order to log on to the HSBC Malaysia Mobile Banking app. You will have to input your email address as well as the OTP to confirm your payment. Mobile Secure Key, available on the HSBC Malaysia Mobile Banking app, is a digital version of the physical Security Device. HSBC Bank Malaysia Berhad 198401015221 (127776-V) 2023. You can choose to make early repayment, however, the total outstanding principal amount plus an early repayment fee calculated at 2% of such outstanding principal amount will be charged. ForHSBC Pulse UnionPay Dual Currency Diamond Card and HSBC UnionPay Dual Currency Credit Card, only purchases made in HKD can be offset. Cross-border disclosure. From 8th June 2021, you won't be able to access the HSBC Malaysia Mobile Banking app without activating the Mobile Secure Key. Can I use my local / mainland China / overseas number for the Verification Code for Online Transaction service? HSBC personal credit cards cardholders are eligible to participate in the RewardCash Programmes. 3. Hsbc Iban Other than that, you can also see the last 10 Google Pay transactions made via your device under your card in the Google Pay app. That way, even if your credit card information has been disclosed to unauthorised parties for any reason, they won't be able to make online transactions with your credit card. How do I register a promotion offer on "Discover"? One of the most widely used fraud prevention tools in card-not-present transactions is the Address Verification Service, or AVS. Once you reach the Additional security step, generate the. This will generate a security code. Input instruction: use the last 4 digits of your payee account number/bill reference number and transfer amount, including cents. We're moving away from entering characters from your Verified by Visa password to a one-time passcode sent by text message which is designed to be more effective at preventing fraud. You are advised to bring your HSBC plastic card with you for travel in case Samsung Pay is not accepted. Problems with your mobile network coverage or signal could also stop or delay you receiving it. Click on the Make Recurring dropdown if you want the transfer to re-occur based on the frequency and duration you specify. HXWB) shown on your text message matches the one on screen this will be shown directly above the box where you input the passcode, the passcode you've input is 6 digits long and contains only numbers. The Hongkong and Shanghai Banking Corporation Limited 2002-2023. If you do not pay the total outstanding amount due on your credit card by the payment due date, we'll charge this fee to your card. You will need to enter the OTP to verify and continue with your payment. Select the method which you prefer to receive the code by. What is contactless payment function (Visa payWave / MasterCard contactless / UnionPay QuickPass)? If your application is approved, we'll send out your new credit card within3-5 working days. Fraudsters might impersonate us and send you messages, asking you to provide sensitive personal information or click on a link. You'll receive a 6-digit verification code sent to your registered mobile number by SMS. What happens to my existing physical Security Device after I activate Mobile Secure Key? What information is shown on the "Expiry" page under "RewardCash summary"? In most circumstances you do not need internet connection to transact using Google Pay. If we see a suspicious transaction on your credit card, we'll send you an SMS alert. If you would like to set up payroll account before applying for a credit card, please complete "Instruction Form for Setting Up/ Transfer of Salary Autopay". No. Can I submit the documentation later by using HSBC Online Document Submission Service after my Credit Card or Loan application submission? For added security, you will be asked to unlock your device for certain payments from time to time. You may also experience a delay in receiving the SMS. Latest HK residential address proof within latest 3 months i.e. No. d) Others: latest 3 months bank deposit/ bank book/ statement/ eStatement/ online transaction history in Hong Kong (showing applicant's name, account number and transaction history) or regular monthly rental income credited to applicant's bank account and the signed tenancy agreement. Please contact us immediately for assistance. HSBC UK Help Fraud and security centre Verification
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